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It Help Desk Associate Jobs in Wisconsin (NOW HIRING)

Qualysoft

Fur ein spannendes Projekt suchen wir einen erfahrenen IT-Support-Spezialisten mit Know-how im First- und Second-Level-Support, Service Desk, Netzwerkumfeld, Microsoft Intune, Windows-11-Rollouts ...

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Service Desk & IT/Desktop Support (2-5+ years of relevant experience) * Troubleshoot hardware ... help desk telephonic systems, incident/problem/change management systems and * other related ...

Wisconsin

Help Desk Supervisor

Menomonie, WI

Help Desk Supervisor Job Category: Academic Staff Employment Type: Terminal (Fixed Term) Job ... Associate degree in information technology, Computer Science, Business Administration, or ...

Nsight

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

Coordinates with other Information Technology areas to resolve problems if necessary ... Associate's degree or educational equivalent's, a bachelor degree (B.A./B.S.) is preferred.

State of Wisconsin

IT Service Desk Analyst

Madison, WI · On-site +1

$33 - $42/hr

Various duties include staffing the IT Service Desk phone queue, helping diagnose and resolve technical issues, triaging and assigning IT help tickets, and helping create and maintain technical ...

New

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Associate degree in IT or related field, or equivalent experience Technical Skills * Support ...

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It Help Desk Associate information

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$23

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How much do it help desk associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for it help desk associate in Wisconsin is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.68 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Wisconsin?

The most popular types of It Help Desk jobs in Wisconsin are:

What are popular job titles related to It Help Desk Associate jobs in Wisconsin?

For It Help Desk Associate jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Wisconsin look for?

The top searched job categories for It Help Desk Associate jobs in Wisconsin are:

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Cities in Wisconsin with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Wisconsin as of June 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,504 per year, or $23.3 per hour.

Help Desk Analyst II - Full-Time/Part-Time/Casual All Shifts

North Shore Health Support Center

Milwaukee, WI • On-site

$20.25 - $27.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

#LI-AS1d
Summary/Objective:
Under the supervision of Sr. Director - IT & Security, the Help Desk Analyst II is an experienced end-user support professional and an important contributor to North Shore Health's internal IT operations. This role provides advanced support by resolving Tier 1 and Tier 1+ issues within a Microsoft 365 cloud-based environment, coordinating endpoint and device lifecycle activities, and supporting the continued development of effective IT service management (ITSM) practices. Through strong documentation, disciplined workflows, and knowledge sharing, the Help Desk Analyst II helps ensure reliable, high-quality support across the organization. This position exercises sound judgment and works with a high degree of independence while consistently adhering to established security, privacy, and HIPAA requirements across all NSH facilities.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
End User Support & Incident Resolution
  • Deliver reliable, professional end-user support for low to moderately complex technical issues, serving as a frontline resource for advanced troubleshooting within a Microsoft 365 cloud-based environment (identity, access, endpoints, and peripherals)
  • Perform deeper troubleshooting and root cause analysis when possible, escalating issues with complete context to improve resolution efficiency and reduce rework

IT Service Management (ITSM) & Ticket Quality
  • Manage incidents and service requests through the ITSM system with a high standard of quality, including accurate logging, categorization, prioritization, documentation, and timely resolution aligned with SLAs
  • Contribute to ITSM process maturity through service catalog refinement, intake standards, routing and triage discipline, knowledge base development, and continuous process improvement

Endpoint & Device Lifecycle Management
  • Coordinate and support endpoint and device lifecycle activities, including preparation, deployment, refresh, recovery, inventory accuracy, and retirement, ensuring processes are consistent, timely, and auditable

User Lifecycle Support & Collaboration
  • Support employee onboarding, offboarding, and role changes by ensuring device readiness, access enablement, and effective coordination with HR, managers, and technical teams
  • Provide clear end-user communication, status updates, expectation management, and informal mentoring or knowledge sharing in a collaborative, fast-paced environment

Security, Compliance & Professional Standards
  • Maintain compliance with NSH security policies, privacy standards, and HIPAA requirements throughout all support and operational activities
  • Exercise sound judgment and independence while operating effectively within a highly collaborative and dynamic work environment

Resident Rights:
  • Knows Resident Rights
  • Help the residents/patients exercise and/or protect their rights
  • Reports resident/patient complaints to management
  • Maintains confidentiality of resident/patient information

HIPAA:
  • Follows and adheres to organization's policies and procedures implementing HIPAA requirements for the privacy and security of protected health information
  • Uses and/or discloses only minimum amount of Protected Health Information necessary to complete assigned tasks
  • Reports all suspected of violation of organization's HIPAA policies or procedures to Facility leadership

Required Education and Experience
  • 3-5 years of experience in IT help desk, technical support, or end user support roles with increasing troubleshooting responsibility
  • Demonstrated proficiency using an ITSM/ticketing system with strong documentation, workflow discipline, and follow through
  • Hands on experience supporting users in a Microsoft 365 cloud-based environment
  • Strong knowledge of endpoint management, asset handling, and remote support tools, including device readiness validation
  • Strong written and verbal communication skills with emphasis on customer service and documentation quality

Preferred Education and Experience
  • Associate's or Bachelor's degree in Information Technology or a related field, or equivalent practical experience
  • Relevant IT certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or comparable credentials; Microsoft 365 certifications (e.g., MD-102, Security Administrator, or Enterprise Administrator Expert) strongly preferred
  • Experience supporting Microsoft 365 environments, including identity, access, and device provisioning workflows; familiarity with PowerShell automation, API integrations, Microsoft Secure Score, and CIS assessments
  • Experience contributing to IT service management (ITSM) capabilities, including service catalogs, standard operating procedures (SOPs), and knowledge base development
  • Experience working in healthcare or other regulated environments, including familiarity with HIPAA-aligned security and privacy principles; healthcare IT experience is a strong plus
  • Experience supporting multi-location organizations and collaborating across distributed teams

Benefits:
We offer a comprehensive benefit packages which includes:
  • Health insurance for full-time employees starting the first of the month following 30 days of employment
  • Dental and vision insurance for full and part-time staff
  • 401(K) Program for full and part-time staff
  • 6 paid holidays plus one floating holiday for full-time staff
  • Company paid life insurance for full-time staff
  • Voluntary life and disability insurance for full-time staff
  • Paid Time Off

Our mission is to establish a culture that reinforces the values necessary to be the premier health services provider and employer in each of the communities we serve. We understand that choosing where you want to go in your career is a big decision. We would like the opportunity to show you that North Shore Healthcare is the Right Choice for you.

Apply