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It Help Desk Associate Jobs in Milwaukee, WI (NOW HIRING)

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

Phoenix Lighting

IT SPECIALIST

Milwaukee, WI · On-site

Associate degree or equivalent experience in IT, Computer Science, or related field * 3+ years of experience in IT support or help desk roles * Knowledge of Windows and M365 environments * Basic ...

Phoenix Lighting

IT SPECIALIST

Milwaukee, WI · On-site

Associate degree or equivalent experience in IT, Computer Science, or related field * 3+ years of experience in IT support or help desk roles * Knowledge of Windows and M365 environments * Basic ...

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It Help Desk Associate information

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How much do it help desk associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for it help desk associate in Milwaukee, WI is $22.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $26.06 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Milwaukee, WI?

The most popular types of It Help Desk jobs in Milwaukee, WI are:

What are popular job titles related to It Help Desk Associate jobs in Milwaukee, WI?

For It Help Desk Associate jobs in Milwaukee, WI, the most frequently searched job titles are:

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The top searched job categories for It Help Desk Associate jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for It Help Desk Associate jobs?

Cities near Milwaukee, WI with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $47,345 per year, or $22.8 per hour.

IT Help Desk Analyst 1

Walbec Group

Waukesha, WI

Full-time

Dental, Vision, PTO

Re-posted 13 days ago

Walbec Group rating

5.6

Company rating: 5.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Job Description:

AboutWalbecGroup

Walbecproduces high-quality construction materials and delivers unparalleled professionaldesign,engineeringand construction services atits six companies, including Payne and Dolan, Northeast Asphalt, Zenith Tech, Parisi, Premier Concrete, and Construction Resources Management.Whether building bridges, stabilizing shorelines, rehabilitating structures, or providing site engineering and construction solutions for solar,Walbecis yourbridge toexpertisein construction and engineering.

With safety and ethics at the core of everything we do, our experienced professionals are hard at work on commercial and industrial sites throughout the Midwest.

The Position:

Provide basic level end-user support for all business units within the Walbec Group. This includes documenting incident tickets within the service desk application, initial triage and remediation of reported issues, and escalation to higher-level support as needed. This support can be delivered through various methods including telephone, chat, video, remote desktop access, and in-person assistance.

End User Support

  • Responsible incident reporting through telephone calls, chat, email, or in person

  • Responsible for creating incident tickets for each new incident reported to the service desk

  • Perform initial triage and diagnostic troubleshooting to determine cause and remediate if possible

  • Escalate incident tickets to support after initial triage has been completed and basic diagnostic information has been assembled and documented in the incident ticket

  • Prioritize and schedule incident resolution with end users when required

  • Provide support through end user education for the operation of technology including computers, printers, fax machines, smartphones, tablets, and video conferencing equipment

  • Test and validate fixes for reported issues to ensure problem resolution

  • Perform post resolution follow-ups to ensure end-user satisfaction

Hardware Support

  • Utilizes various diagnostic tools to perform troubleshooting including: SysInternals Suite, Event Viewer, Resource Monitor, and Task Manager

  • Access system, driver, and application updates through various resources including the internet

  • Perform setup, configuration, and asset tagging of all End User Devices

  • Perform preventative maintenance including checking and cleaning end user devices when needed and during the off-season period

  • Maintain working knowledge of trends and best practices in regards to desktop and Laptop PC hardware and software

  • Maintain list of hardware and software support contact information

Requirements:

  • Associates Degree related to Information Technology

  • 1 Year of Experience in Similar role in place of Associate Degree

  • Basic knowledge of Microsoft Windows desktop operating systems

  • Basic knowledge of Microsoft Office Suite

  • Basic knowledge of computer hardware and software

  • Basic knowledge of networking design and terminology

The Benefits:

  • Competitive compensation aligned with industry standards

  • Employer PaidMedicalPlan with HRA contribution (eligibility requirements)

  • Dental, Vision, andLifeInsurance

  • Flex Spending Account (FSA)

  • Employee Assistance Program (EAP)

  • Company-paidshort and long-term disability coverage

  • Paid parental leave

  • Generous PTO and paid holidays

  • Profit sharing

  • RobustWalbectraining and professional development program

  • Ongoing career growth opportunities

We are an Equal Employment Opportunity (EEO) and Affirmative Action employer, and it is our practice toprovideequal employment opportunities to all qualified applicants. In addition, it is the policy of the Company tocomply withapplicable federal,stateand local laws governing nondiscrimination in employment in each locality in which the Company has employees. Women and minorities are encouraged to apply!

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