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Irs Customer Service Representative Jobs (NOW HIRING)

Apex Service Partners

Customer Service Representative

Phoenix, AZ · Hybrid

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ACE Home Services is hiring Customer Service Representatives! Pay: $18-$20/hr + spiffs * Weekend availability required . * Flexible Hybrid Schedules * Training : Training will be completed on site ...

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How much do irs customer service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for irs customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges IRS Customer Service Representatives face, and how can they be managed?

IRS Customer Service Representatives often handle high call volumes, complex tax inquiries, and occasionally interact with frustrated or distressed taxpayers. Managing these challenges requires strong communication skills, patience, and the ability to quickly learn and navigate IRS systems and regulations. Supportive team structures and ongoing training help representatives stay informed and equipped to resolve issues efficiently, while access to experienced supervisors provides assistance in handling particularly challenging cases.

Can you work from home for the IRS customer service representative?

IRS Customer Service Representatives can sometimes work remotely, especially during special circumstances or as part of telework programs. However, most positions require in-office work at designated IRS facilities, and remote work eligibility depends on the specific job posting and agency policies. Candidates should review the job announcement for remote work options and requirements.

What are the key skills and qualifications needed to thrive as an IRS Customer Service Representative, and why are they important?

To thrive as an IRS Customer Service Representative, you need strong knowledge of tax regulations, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with IRS database systems, call center software, and secure data handling procedures is essential. Exceptional communication, patience, and conflict resolution skills set top performers apart in this role. These abilities are crucial to accurately assist taxpayers, resolve issues efficiently, and maintain trust in sensitive financial interactions.

What is an IRS Customer Service Representative?

IRS Customer Service Representatives are professionals who assist taxpayers by answering questions, resolving issues, and providing information about tax laws, forms, and procedures. They handle inquiries over the phone, through mail, or online, and help people understand their tax bills, payment options, and refunds. These representatives play a crucial role in ensuring taxpayers receive accurate and timely assistance while navigating the complexities of the tax system.

What is the difference between Irs Customer Service Representative vs Tax Preparer?

AspectIrs Customer Service RepresentativeTax Preparer
Required CredentialsHigh school diploma; training provided by IRSVaries; often requires PTIN registration, sometimes certifications like IRS Annual Filing Season Program
Work EnvironmentIRS call centers, offices, remoteTax preparation offices, accounting firms, freelance
Employer & IndustryGovernment agency (IRS)Private sector, accounting, or freelance
Common Search & ComparisonCustomer service, IRS support, tax questionsTax filing, individual tax preparation, tax assistance

While both roles involve tax-related work, Irs Customer Service Representatives primarily assist taxpayers with IRS inquiries and support, working within government settings. Tax Preparers focus on preparing and filing individual or business tax returns, often in private firms or freelance. The roles differ mainly in employer, work environment, and specific job functions, though both require knowledge of tax laws and customer service skills.

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What cities are hiring for Irs Customer Service Representative jobs?

Cities with the most Irs Customer Service Representative job openings:

What states have the most Irs Customer Service Representative jobs?

States with the most job openings for Irs Customer Service Representative jobs include:

What job categories do people searching Irs Customer Service Representative jobs look for?

The top searched job categories for Irs Customer Service Representative jobs are:

Irs Customer Service Representative jobs near you
Infographic showing various Irs Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

Pyramid Consulting

Coeur D Alene, ID • On-site

$15.75 - $21.25/hr

Other

Re-posted 10 days ago

Job description

Customer Service Representative (CSR) Experience in the Banking Industry

Immediate need for a Customer Service Representative (CSR) experience in the Banking Industry. This is a 6+ Months Contract position for the location Alene, ID. Please review the job description below:

POSITION DESCRIPTION: Provide cardholder support and customer service for pre-paid card products. Working in a high volume inbound telephone call center, you will respond to cardholder requests for account service and support. You will provide outstanding service to cardholders over the phone by accessing cardholder accounts, implementing requested changes to existing accounts and performing account maintenance activities, interpreting and communicating account activity and transactions, trouble shooting and problem solving, and other similar duties as assigned.

RESPONSIBILITIES:

  • Customer Service agents help customers via telephone to provide information about accounts and services.
  • Accurately and concisely document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Resolve customers' service issues by performing activities such as registering and activating cards, linking accounts, transferring funds, etc.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries regarding accounts.
  • Help solve customer issues by properly escalating to designated departments for further investigation.
  • De-escalate cardholders and issues through solid troubleshooting, problem solving, customer service skills and follow-up. Follow proper escalation processes.
  • Follow established call center processes utilizing knowledge base tool.
  • Obtain and examine all relevant information to resolve customer service questions and to determine possible causes.
  • Educate cardholders on usage; promote new or additional products and services.

Required Skills: Understanding written sentences and paragraphs in work related documents. Speaking to others to and conveying information efficiently and effectively. Active listening skills by providing full attention to what customers are saying. Ability to understand the points being made, asking questions as appropriate and interpreting information. Analyzing information and evaluating results to choose the best solution and solve problems. Basic math skills including additions and subtraction; understanding of accounting principles of credits and debits; the ability to clearly communicate quantities and balances. Ability to consistently provide friendly, helpful and enthusiastic service.

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