ZipRecruiter

Log In

1

Irs Customer Service Representative Jobs (NOW HIRING)

GX Louisiana

CSR Customer Service Representative

La Place, LA · On-site

$14.50 - $20/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Xcel

Be Seen First

CSR - Customer Service Rep

Louisville, KY · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsIrs Customer Service Representative Jobs

Irs Customer Service Representative information

See salary details

$9

$18

$26

How much do irs customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for irs customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an IRS Customer Service Representative?

IRS Customer Service Representatives are professionals who assist taxpayers by answering questions, resolving issues, and providing information about tax laws, forms, and procedures. They handle inquiries over the phone, through mail, or online, and help people understand their tax bills, payment options, and refunds. These representatives play a crucial role in ensuring taxpayers receive accurate and timely assistance while navigating the complexities of the tax system.

What are some common challenges IRS Customer Service Representatives face, and how can they be managed?

IRS Customer Service Representatives often handle high call volumes, complex tax inquiries, and occasionally interact with frustrated or distressed taxpayers. Managing these challenges requires strong communication skills, patience, and the ability to quickly learn and navigate IRS systems and regulations. Supportive team structures and ongoing training help representatives stay informed and equipped to resolve issues efficiently, while access to experienced supervisors provides assistance in handling particularly challenging cases.

What are the key skills and qualifications needed to thrive as an IRS Customer Service Representative, and why are they important?

To thrive as an IRS Customer Service Representative, you need strong knowledge of tax regulations, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with IRS database systems, call center software, and secure data handling procedures is essential. Exceptional communication, patience, and conflict resolution skills set top performers apart in this role. These abilities are crucial to accurately assist taxpayers, resolve issues efficiently, and maintain trust in sensitive financial interactions.

What is the difference between Irs Customer Service Representative vs Tax Preparer?

AspectIrs Customer Service RepresentativeTax Preparer
Required CredentialsHigh school diploma; training provided by IRSVaries; often requires PTIN registration, sometimes certifications like IRS Annual Filing Season Program
Work EnvironmentIRS call centers, offices, remoteTax preparation offices, accounting firms, freelance
Employer & IndustryGovernment agency (IRS)Private sector, accounting, or freelance
Common Search & ComparisonCustomer service, IRS support, tax questionsTax filing, individual tax preparation, tax assistance

While both roles involve tax-related work, Irs Customer Service Representatives primarily assist taxpayers with IRS inquiries and support, working within government settings. Tax Preparers focus on preparing and filing individual or business tax returns, often in private firms or freelance. The roles differ mainly in employer, work environment, and specific job functions, though both require knowledge of tax laws and customer service skills.

How do you get hired by the IRS?

To become an IRS Customer Service Representative, applicants must submit an online application through USAJOBS, pass a series of assessments including a skills test, and complete a background check and fingerprinting. Relevant skills include customer service experience and knowledge of tax laws, and candidates often need to meet specific age and education requirements. The hiring process can also involve interviews and training before starting the position.
More about Irs Customer Service Representative jobs

What cities are hiring for Irs Customer Service Representative jobs?

Cities with the most Irs Customer Service Representative job openings:

What states have the most Irs Customer Service Representative jobs?

States with the most job openings for Irs Customer Service Representative jobs include:

What job categories do people searching Irs Customer Service Representative jobs look for?

The top searched job categories for Irs Customer Service Representative jobs are:

Irs Customer Service Representative jobs near you
Infographic showing various Irs Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR Customer Service Representative

GX Louisiana

La Place, LA • On-site

$14.50 - $20/hr

Full-time

Re-posted 17 days ago

Job description

Description

Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the

Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.

Essential Sales Duties and Responsibilities

  • Provide Excellent Customer Service Skills in all interactions
  • Ensure all Cash handling policies are followed explicitly.
  • Restock all store items as directed by Store Manager or customer needs.
  • Plus sell to every Customer, regardless of what they purchase.
  • Perform all duties related to serving our customers.
  • Provide training assistance to new CSR's.
  • Provide prompt, courteous customer service and resolve customer issues on shift.
  • Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  • Front and face all product to create a visually attractive display for our customers
  • Review, complete and suggest changes to all build-to's.
  • Provide feedback for the fast food service area of the store.
  • Complete reports assigned by the Store Manager.
  • Accept applications to be considered for employment.
  • Follow company procedures when working with vendors including checking in order and verifying quantities.
  • Adhere to all company policies and procedures.
  • Prepare and finalize shift close-out reports.
  • Inspect store facilities/equipment for safety, cleanliness and proper working order.
  • Complete all price changes and promotional price changes.
  • Document and report a safety incident or injury.
  • Document and report a maintenance request.
  • The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.

Requirements

Minimum Qualifications and Prerequisites

  • High School diploma or GED preferred.
  • Outstanding customer service skills.
  • Have reliable transportation and can arrive at the store on time.
  • Has a positive attitude and promotes the company and is a team player.
  • Must have basic computer skills.
  • Must be well organized and manages time well.
  • Possess good people interaction skills.
  • Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

Apply