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Irs Customer Service Representative Jobs (NOW HIRING)

FreshTax

Customer Service Representative

Santa Ana, CA · On-site

$17 - $24/hr

At FreshTax, we help people move forward from IRS tax problems and regain peace of mind. Our team ... As a Customer Service Representative , you will be a primary contact for clients enrolled in our ...

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

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Irs Customer Service Representative information

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How much do irs customer service representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for irs customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How long is IRS contact representative training?

IRS Customer Service Representative training typically lasts several weeks and includes classroom instruction, on-the-job training, and assessments. Training covers tax laws, customer service skills, and IRS systems to prepare representatives for their role.

Do IRS agents work from home?

IRS Customer Service Representatives typically work in IRS offices, but some roles may offer remote or telework options depending on agency policies and job responsibilities. Remote work arrangements are more common for certain administrative or support functions, especially following recent telework initiatives.

What are some common challenges IRS Customer Service Representatives face, and how can they be managed?

IRS Customer Service Representatives often handle high call volumes, complex tax inquiries, and occasionally interact with frustrated or distressed taxpayers. Managing these challenges requires strong communication skills, patience, and the ability to quickly learn and navigate IRS systems and regulations. Supportive team structures and ongoing training help representatives stay informed and equipped to resolve issues efficiently, while access to experienced supervisors provides assistance in handling particularly challenging cases.

What do IRS agents get paid?

IRS Customer Service Representatives typically earn between $40,000 and $55,000 annually, depending on experience and location. Salaries can increase with tenure, certifications, and advancement to higher positions within the agency.

What are the key skills and qualifications needed to thrive as an IRS Customer Service Representative, and why are they important?

To thrive as an IRS Customer Service Representative, you need strong knowledge of tax regulations, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with IRS database systems, call center software, and secure data handling procedures is essential. Exceptional communication, patience, and conflict resolution skills set top performers apart in this role. These abilities are crucial to accurately assist taxpayers, resolve issues efficiently, and maintain trust in sensitive financial interactions.

What are IRS Customer Service Representatives?

IRS Customer Service Representatives are professionals who assist taxpayers by answering questions, resolving issues, and providing information about tax laws, forms, and procedures. They handle inquiries over the phone, through mail, or online, and help people understand their tax bills, payment options, and refunds. These representatives play a crucial role in ensuring taxpayers receive accurate and timely assistance while navigating the complexities of the tax system.

What is the difference between Irs Customer Service Representative vs Tax Preparer?

AspectIrs Customer Service RepresentativeTax Preparer
Required CredentialsHigh school diploma; training provided by IRSVaries; often requires PTIN registration, sometimes certifications like IRS Annual Filing Season Program
Work EnvironmentIRS call centers, offices, remoteTax preparation offices, accounting firms, freelance
Employer & IndustryGovernment agency (IRS)Private sector, accounting, or freelance
Common Search & ComparisonCustomer service, IRS support, tax questionsTax filing, individual tax preparation, tax assistance

While both roles involve tax-related work, Irs Customer Service Representatives primarily assist taxpayers with IRS inquiries and support, working within government settings. Tax Preparers focus on preparing and filing individual or business tax returns, often in private firms or freelance. The roles differ mainly in employer, work environment, and specific job functions, though both require knowledge of tax laws and customer service skills.

What does a customer service representative do at the IRS?

An IRS Customer Service Representative assists taxpayers by answering questions about tax laws, processing payments, and resolving account issues. They use specialized computer systems and require knowledge of tax regulations to provide accurate information and support during their work shifts.
What cities are hiring for Irs Customer Service Representative jobs? Cities with the most Irs Customer Service Representative job openings:
What states have the most Irs Customer Service Representative jobs? States with the most job openings for Irs Customer Service Representative jobs include:
What job categories do people searching Irs Customer Service Representative jobs look for? The top searched job categories for Irs Customer Service Representative jobs are:
Irs Customer Service Representative jobs near you
Infographic showing various Irs Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Senior Level Customer Service Representative | Customer Service Representative

Senior Level Customer Service Representative | Customer Service Representative

ProSidian Consulting

Charlotte, NC

$18.75 - $26/hr

Other

Posted 10 days ago

Job description

Senior Level Customer Service Representative

ProSidian is seeking a Senior Level Customer Service Representative for program support on a contract basis located in Charlotte, NC across the Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).

This is a Contract Contingent or Contract W-2 (IRS-1099) Customer Service Representative Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

Job Overview

Provide services and support as a Staffing Augmentation and Recruiting Services (Senior Level Customer Service Representative) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

Responsibilities and Duties

  • Maintain high-value client accounts.
  • Resolve escalated issues.
  • Monitor client satisfaction trends.

Qualifications

  • 5+ years client service experience.

Education / Experience Requirements / Qualifications

  • Bachelor's degree preferred.

Skills Required

  • Negotiation, communication, account management.

Competencies Required

  • Client advocacy, relationship building, adaptability.

Ancillary Details Of The Roles

  • May handle contract renewals.
  • Coordinates client onboarding.

Other Details

  • Works closely with sales teams.
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About ProSidian Consulting

Sourced by ZipRecruiter

ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit www.ProSidian.com or follow the company on Twitter at www.twitter.com/ProSidianfor more information.

Industry

Business schools and computer and management training

Company size

11 - 50 Employees

Headquarters location

Charlotte, NC, US

Year founded

2004

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