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Irs Customer Service Representative Jobs (NOW HIRING)

FreshTax

Customer Service Representative

Santa Ana, CA · On-site

$17 - $24/hr

At FreshTax, we help people move forward from IRS tax problems and regain peace of mind. Our team ... As a Customer Service Representative , you will be a primary contact for clients enrolled in our ...

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

This Customer Service Rep (CSR) position enjoys working a typical call center schedule on Saturdays . ABOUT CMC ELECTRIC, LLC We have served the electrical needs of residents and businesses in the ...

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Irs Customer Service Representative information

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How much do irs customer service representative jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for irs customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges IRS Customer Service Representatives face, and how can they be managed?

IRS Customer Service Representatives often handle high call volumes, complex tax inquiries, and occasionally interact with frustrated or distressed taxpayers. Managing these challenges requires strong communication skills, patience, and the ability to quickly learn and navigate IRS systems and regulations. Supportive team structures and ongoing training help representatives stay informed and equipped to resolve issues efficiently, while access to experienced supervisors provides assistance in handling particularly challenging cases.

How to get hired by the IRS?

To become an IRS Customer Service Representative, applicants should review current job openings on USAJOBS, meet the minimum qualifications such as relevant experience or education, and complete the application process online. Candidates may need to pass a background check and a written exam, and should demonstrate strong communication and customer service skills. Certification or training programs related to tax laws can also improve chances of hiring.

What are the key skills and qualifications needed to thrive as an IRS Customer Service Representative, and why are they important?

To thrive as an IRS Customer Service Representative, you need strong knowledge of tax regulations, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with IRS database systems, call center software, and secure data handling procedures is essential. Exceptional communication, patience, and conflict resolution skills set top performers apart in this role. These abilities are crucial to accurately assist taxpayers, resolve issues efficiently, and maintain trust in sensitive financial interactions.

What are IRS Customer Service Representatives?

IRS Customer Service Representatives are professionals who assist taxpayers by answering questions, resolving issues, and providing information about tax laws, forms, and procedures. They handle inquiries over the phone, through mail, or online, and help people understand their tax bills, payment options, and refunds. These representatives play a crucial role in ensuring taxpayers receive accurate and timely assistance while navigating the complexities of the tax system.

What is the difference between Irs Customer Service Representative vs Tax Preparer?

AspectIrs Customer Service RepresentativeTax Preparer
Required CredentialsHigh school diploma; training provided by IRSVaries; often requires PTIN registration, sometimes certifications like IRS Annual Filing Season Program
Work EnvironmentIRS call centers, offices, remoteTax preparation offices, accounting firms, freelance
Employer & IndustryGovernment agency (IRS)Private sector, accounting, or freelance
Common Search & ComparisonCustomer service, IRS support, tax questionsTax filing, individual tax preparation, tax assistance

While both roles involve tax-related work, Irs Customer Service Representatives primarily assist taxpayers with IRS inquiries and support, working within government settings. Tax Preparers focus on preparing and filing individual or business tax returns, often in private firms or freelance. The roles differ mainly in employer, work environment, and specific job functions, though both require knowledge of tax laws and customer service skills.

What does a customer service representative do at the IRS?

An IRS Customer Service Representative assists taxpayers by answering questions about tax laws, processing payments, and resolving account issues. They use specialized tools and follow federal guidelines to provide accurate information and support to taxpayers over phone or online channels.

What do you need to be a contact representative for the IRS?

To become an IRS Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle customer inquiries. Prior experience in customer service or call centers is often preferred, and training on IRS systems and procedures is provided after hiring.

Do IRS agents get paid well?

IRS Customer Service Representatives typically earn a salary that is competitive within government roles, with pay based on experience and location. While they may not be among the highest-paid federal employees, they receive benefits such as health insurance and retirement plans. Compensation can also include overtime and performance-based bonuses depending on the position and agency needs.
What cities are hiring for Irs Customer Service Representative jobs? Cities with the most Irs Customer Service Representative job openings:
What states have the most Irs Customer Service Representative jobs? States with the most job openings for Irs Customer Service Representative jobs include:
What job categories do people searching Irs Customer Service Representative jobs look for? The top searched job categories for Irs Customer Service Representative jobs are:
Irs Customer Service Representative jobs near you
Infographic showing various Irs Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

FreshTax

Santa Ana, CA • On-site

$17 - $24/hr

Full-time

Retirement, PTO

Posted 22 days ago

Job description

Why Join FreshTax: 
At FreshTax, we help people move forward from IRS tax problems and regain peace of mind. Our team works directly with individuals and families who need guidance, support, and clear solutions.
We are a fast-growing company with a strong team culture and real opportunities for advancement. If you enjoy helping people, communicating with clients, and working in a high-energy office environment, this role could be a great fit.
About the Role: 
As a Customer Service Representative, you will be a primary contact for clients enrolled in our tax relief programs. You will help guide them through the process by providing updates, collecting documents, answering questions, and ensuring their case moves forward smoothly.
You will work closely with Case Managers and internal departments to create a positive client experience from start to finish.
Important: This is a 100% in-office role at our headquarters in Santa Ana, CA.
Compensation: 
  • $17.00 – $23.00 per hour (depending on experience)
  • Full-time position (40–50 hours per week)

What You'll Do: 
Client Communication: 
  • Handle inbound and outbound client calls
  • Provide updates and explain next steps clearly
  • Follow up by phone, email, and text for documents or information
  • Maintain accurate notes and records in the CRM
  • Escalate complex situations to the appropriate department
Document Coordination: 
  • Request and review tax documents from clients
  • Verify documents for accuracy and completeness
  • Ensure compliance requirements are met
  • Follow up on missing paperwork to keep cases moving forward
Administrative Support: 
  • Work closely with Case Managers on active client files
  • Organize case notes, follow-ups, and documentation
  • Help maintain a smooth process from onboarding through resolution
What You'll Need: 
  • 1+ year of customer service experience (call center experience preferred)
  • Strong verbal and written communication skills
  • Professional phone presence and customer service mindset
  • Strong attention to detail and organization
  • Ability to multitask in a fast-paced environment
  • Positive attitude and willingness to help clients
  • Spanish bilingual is a plus

What We Offer: 
  • Paid training
  • Paid time off (sick days and holidays)
  • 401(k) with company match
  • Clear advancement opportunities
  • Catered team lunches every Friday
  • Team outings and seasonal office events
  • Supportive leadership and team environment
About FreshTax: 
FreshTax is a growing tax relief company dedicated to helping clients resolve IRS tax issues and move forward with confidence. Our company culture is built on teamwork, transparency, and professional growth.
We invest in our employees and promote from within whenever possible.
Equal Opportunity Employer: 
FreshTax is an equal opportunity employer committed to maintaining an inclusive workplace for all employees.