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Invoicing Customer Service Representative Jobs in Virginia

DSV

Customer Service Agent, CSR

Winchester, VA · On-site

$22.74 - $28.42/hr

Washington DC The CSR is responsible for building rapport and trust with clients by delivering ... Assure proper invoicing of accounts by verifying customers as required. * Handles returned ...

DSV A/S

Customer Service Agent, CSR

Winchester, VA · On-site

$25.50/hr

The CSR is responsible for building rapport and trust with Clients by delivering exceptional ... Assure proper invoicing of accounts by verifying customers as required. * Handles returned ...

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Invoicing Customer Service Representative information

What jobs involve invoicing?

Jobs that involve invoicing include roles such as invoicing clerks, accounts receivable specialists, and invoicing customer service representatives. These positions typically require skills in financial software, attention to detail, and knowledge of billing procedures to ensure accurate and timely billing for goods or services.

Is remote invoicing customer service representative a stressful job?

Remote invoicing customer service representatives often experience moderate stress levels due to handling billing inquiries, resolving payment issues, and maintaining accuracy under deadlines. The job requires strong communication skills and attention to detail, but stress can vary based on workload and company support systems.

What are the key skills and qualifications needed to thrive as an invoicing customer service representative?

To thrive as an Invoicing Customer Service Representative, you need a solid understanding of billing processes, attention to detail, and familiarity with basic accounting principles, usually supported by a high school diploma or equivalent. Experience with invoicing software such as QuickBooks, SAP, or Microsoft Excel is commonly required. Excellent communication, problem-solving, and organizational skills help you effectively address customer inquiries and resolve discrepancies. These abilities ensure accurate billing, timely payments, and high customer satisfaction, which are critical for business operations.

What does an invoicing customer service representative do?

An Invoicing Customer Service Representative is responsible for assisting customers with billing and invoicing inquiries. They handle tasks such as resolving discrepancies, processing payments, generating invoices, and answering questions related to account charges. Their role often involves working with both internal teams and customers to ensure accurate and timely billing, as well as providing excellent customer service throughout the process.

What is the difference between Invoicing Customer Service Representative vs Billing Specialist?

AspectInvoicing Customer Service Representative

The Invoicing Customer Service Representative primarily handles customer inquiries related to invoices, processes billing requests, and provides support for billing issues. They often work directly with clients to resolve billing discrepancies and ensure accurate invoicing. Billing Specialists, on the other hand, focus more on preparing, reviewing, and managing invoices, ensuring compliance with billing procedures, and maintaining billing records. Both roles require knowledge of billing systems and customer service skills, but the Customer Service Representative emphasizes client interaction, while the Billing Specialist emphasizes invoice accuracy and processing.

What are some common challenges faced by invoicing customer service representatives, and how can they be managed effectively?

Invoicing Customer Service Representatives often encounter challenges such as resolving billing discrepancies, managing high volumes of inquiries, and communicating complex invoice details to clients. Successful representatives develop strong attention to detail, effective time management, and clear communication skills to address these issues. Collaborating closely with finance and sales teams also helps ensure accurate and timely resolution of customer concerns, which contributes to a positive client experience and smooth workflow.

What are popular job titles related to Invoicing Customer Service Representative jobs in Virginia?

For Invoicing Customer Service Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Invoicing Customer Service Representative jobs in Virginia look for?

The top searched job categories for Invoicing Customer Service Representative jobs in Virginia are:

What cities in Virginia are hiring for Invoicing Customer Service Representative jobs?

Cities in Virginia with the most Invoicing Customer Service Representative job openings:

Invoicing Customer Service Representative jobs near you

Provisional - Customer Service Representative Martinsville

Eastman

Fieldale, VA • On-site

$21/hr

Other

Posted 19 days ago

Eastman Chemical rating

8.4

Company rating: 8.4 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

25th of 100 rated chemical manufacturers

Job description


Provisional - Customer Service Representative Martinsville
Job Requisition ID:
56969

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visitwww.eastman.com.

The Role

The Customer Service Representative (CSR) is responsible for coordination of all activities necessary to provide sales, service and distribution support to our customers. The CSR is the direct interface with customers and responsible to address customer needs and coordinate problem solving in concert with Sales and cross-functional partners. The CSR works in partnership with the field sales representatives; manages all aspects of the order fulfillment process; and forms working relationships with internal partners within supply chain, business and manufacturing.

We are only looking for candidates who live in the Martinsville, VA area and can work either of the following schedules:

  • 8:00 am-5:00 pm Eastern
  • 9:00 am-6:00 pm Eastern

This role is Provisional

Responsibilities
  • Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints, and entering forecasts.
  • Analysis of inventory and customer demand.
  • Partner with Sales in support of customer needs.
  • Manage customer records and report customer information.
  • Build relationships with customers and internal partners.
  • Foster teamwork.
  • Back-up colleagues as needed.
  • Travel on an infrequent basis in support of sales effort.

Qualifications
  • Bachelor's Degree in a related field is required - (business, supply chain, international business, sales, marketing, etc.).


  • Excellent communication skills both oral and written required.
  • Excellent computer skills; including strong proficiency in Excel and Word are required; SAP experience.
  • Strong prioritization, planning and analytical skills required.
  • Must be self-motivated, extremely organized, able to multi-task in a dynamic business environment and have the ability to work well with others.
  • Individual must have the ability to contribute independently and within a team environment.
  • Relevant previous customer service, sales, supply chain or manufacturing experience.
  • Relevant product knowledge.
  • Coursework completed in chemistry, engineering, mathematics, information technology, operations management, supply chain management, advanced degree and APICS certification will be considered a plus.

The starting hourly pay rate for this position is $21.00.

Eastman Chemical Company is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.

Eastman is committed to creating a highly engaged workforce, where everyone can contribute to their fullest potential each day.


Nearest Major Market: Roanoke
Job Segment:
Supply Chain, Supply Chain Manager, Fulfillment, Customer Service Representative, Operations, Customer Service

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