... forecast vs. actual performance. Qualifications · Experience with forecasting tools and ... data analysis and Excel/BI reporting skills. · Ability to synthesize business context into ...
Quick apply
... forecast vs. actual performance. Qualifications · Experience with forecasting tools and ... data analysis and Excel/BI reporting skills. · Ability to synthesize business context into ...
Quick apply
... forecast vs. actual performance. Qualifications · Experience with forecasting tools and ... data analysis and Excel/BI reporting skills. · Ability to synthesize business context into ...
Indianapolis, IN · On-site
As a Forecast Analyst, you will take ownership of forecasting a complex product portfolio. You will ... Robust analytical and data management abilities, including experience handling large and complex ...
Indianapolis, IN · On-site
As a Forecast Analyst, you will take ownership of forecasting a complex product portfolio. You will ... Robust analytical and data management abilities, including experience handling large and complex ...
Groton, CT · On-site
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
Groton, CT · On-site
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
Belmont, NH · On-site
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
Belmont, NH · On-site
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
Aiken, SC · On-site
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
Aiken, SC · On-site
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
Saluda, VA · On-site
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
Saluda, VA · On-site
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
As a Workforce Management Analyst at Spectrum, you will analyze call volume trends, prepare ... Manage forecast results by providing feedback and reporting to business partners, helping refine ...
As a Workforce Management Analyst at Spectrum, you will analyze call volume trends, prepare ... Manage forecast results by providing feedback and reporting to business partners, helping refine ...
As a Workforce Management Analyst at Spectrum, you will analyze call volume trends, prepare ... Manage forecast results by providing feedback and reporting to business partners, helping refine ...
As a Workforce Management Analyst at Spectrum, you will analyze call volume trends, prepare ... Manage forecast results by providing feedback and reporting to business partners, helping refine ...
Berwick, PA · On-site
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
Berwick, PA · On-site
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
... analysis, staff skills, and profile management. * Forecast call volumes with a high degree of ... Utilize workforce management tools/software (i.e., Calabrio WFM, Verint, Genesys) to determine ...
... analysis, staff skills, and profile management. * Forecast call volumes with a high degree of ... Utilize workforce management tools/software (i.e., Calabrio WFM, Verint, Genesys) to determine ...
Miramar, FL · On-site
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
Miramar, FL · On-site
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
Charleston, SC · On-site +1
The Workforce Management Lead works on problems of diverse scope and complexity ranging from ... Design and implement advanced forecasting models using modern analytical tools and techniques
Charleston, SC · On-site +1
The Workforce Management Lead works on problems of diverse scope and complexity ranging from ... Design and implement advanced forecasting models using modern analytical tools and techniques
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 3 Months contract Essential ... Thorough knowledge of the WFM processes including forecasting, scheduling and daily management a ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 3 Months contract Essential ... Thorough knowledge of the WFM processes including forecasting, scheduling and daily management a ...
$38.5K - $50.7K
6% of jobs
$59.6K is the 25th percentile. Wages below this are outliers.
$50.7K - $62.9K
26% of jobs
$62.9K - $75K
7% of jobs
The median wage is $86.1K / yr.
$75K - $87.2K
12% of jobs
$87.2K - $99.4K
18% of jobs
$99.4K - $111.6K
0% of jobs
$111.6K - $123.8K
5% of jobs
$124.4K is the 75th percentile. Wages above this are outliers.
$123.8K - $136K
10% of jobs
$136K - $148.1K
1% of jobs
$148.1K - $160.3K
14% of jobs
$160.3K - $172.5K
1% of jobs
$38.5K
$97.6K
$172.5K
| Aspect | Internship Workforce Management Forecast Analyst | Workforce Management Analyst |
|---|---|---|
| Credentials | Typically pursuing or recent graduate, some familiarity with workforce management tools | Usually requires a bachelor's degree in business, analytics, or related field; some experience preferred |
| Work Environment | Internship setting, learning-focused, entry-level tasks | Full-time role, more responsibility, strategic planning |
| Employer & Industry | Customer service, call centers, retail, or tech companies | Similar industries, with increased expectations and scope |
The Internship Workforce Management Forecast Analyst is an entry-level position designed for students or recent graduates gaining experience in workforce forecasting. In contrast, the Workforce Management Analyst is a full-time role requiring more experience and responsibility in planning and optimizing staffing. Both roles are common in customer service and call center industries, but the analyst position offers a broader scope and strategic involvement.
Winterville, NC
Other
Medical, Dental, Vision, Retirement
Posted 14 days ago
5.1
Based on 66 frontline employees who took The Breakroom Quiz
24th of 30 rated technology retailers
About Us:
We are a high-performing cellular phone retailer that thrives on smart innovation and strong execution. Our mission is to bring customers into our stores and help them upgrade to the latest and greatest product and services. We work closely with the brands we sell to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and boost sales.
About the Role
Accurately predict contact center workload and staffing needs to ensure service levels are met while optimizing resource allocation.
Key Responsibilities
· Analyze historical call volume, AHT, and agent availability data.
· Use forecasting models (e.g., time series, regression, ML) to project demand.
· Adjust forecasts for external factors like holidays, promotions, or weather.
· Collaborate with stakeholders to align forecasts with business goals.
· Calculate staffing requirements and support scheduling efforts.
· Monitor real-time performance and adjust forecasts as needed.
· Evaluate forecast accuracy and implement improvements.
· Prepare daily and periodic reports on forecast vs. actual performance.
Qualifications
· Experience with forecasting tools and statistical modeling.
· Strong data analysis and Excel/BI reporting skills.
· Ability to synthesize business context into actionable forecasts.
Preferred Skills
5 years WFM/forecasting experience
Why Join Us?
· Paid training and career development opportunities.
· Comprehensive health, dental, and vision insurance.
· 401k retirement plan.
· Tuition reimbursement.
· Employee discounts on Verizon services.
· Career pathing opportunities.
EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Sourced by ZipRecruiter
Victra, headquartered in Raleigh, NC, US, is the largest Verizon Authorized Retailer in the United States. The company operates within the telecommunications industry, offering customers an array of Verizon-branded products and services such as smartphones, tablets, and wireless connectivity plans. The company was established with a mission to become the top dealer of professional wireless solutions. Victra strives to offer the latest in device and connectivity options while providing an exceptional in-store customer experience.
Electronics and appliance stores
5,001 - 10,000 Employees
Raleigh, NC, US
1996