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Internship Workforce Management Forecast Analyst Jobs

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

  • Medical

  • Retirement

  • PTO

... Job Title Workforce Management Analyst City Remote Work Location Type Remote State Remote ... Analyze call volumes, workflow trends, and historical data to forecast staffing needs and ensure ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

Motorola

$68K - $70K/yr

  • Medical

  • Dental

  • Retirement

Department Overview This team of Service Business Analysts is responsible for managing and improving the tools currently used for forecasting/reconciliation/analyzing life cycle services business as ...

WGNSTAR

Workforce Management Analyst

Boise, ID · On-site

$27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Forecast labor requirements using Primavera schedules, upcoming tool install demand, and workforce ... Management, Finance, Analytics, or a related field preferred; equivalent education and relevant ...

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Internship Workforce Management Forecast Analyst information

See salary details

$38.5K

$97.6K

$172.5K

How much do internship workforce management forecast analyst jobs pay per year?

As of Aug 20, 2026, the average yearly pay for internship workforce management forecast analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is the difference between Internship Workforce Management Forecast Analyst vs Workforce Management Analyst?

AspectInternship Workforce Management Forecast AnalystWorkforce Management Analyst
CredentialsTypically pursuing or recent graduate, some familiarity with workforce management toolsUsually requires a bachelor's degree in business, analytics, or related field; some experience preferred
Work EnvironmentInternship setting, learning-focused, entry-level tasksFull-time role, more responsibility, strategic planning
Employer & IndustryCustomer service, call centers, retail, or tech companiesSimilar industries, with increased expectations and scope

The Internship Workforce Management Forecast Analyst is an entry-level position designed for students or recent graduates gaining experience in workforce forecasting. In contrast, the Workforce Management Analyst is a full-time role requiring more experience and responsibility in planning and optimizing staffing. Both roles are common in customer service and call center industries, but the analyst position offers a broader scope and strategic involvement.

What cities are hiring for Internship Workforce Management Forecast Analyst jobs?

Cities with the most Internship Workforce Management Forecast Analyst job openings:

What are the most commonly searched types of Workforce Management Forecast Analyst jobs?

The most popular types of Workforce Management Forecast Analyst jobs are:

What states have the most Internship Workforce Management Forecast Analyst jobs?

States with the most job openings for Internship Workforce Management Forecast Analyst jobs include:

Internship Workforce Management Forecast Analyst jobs near you

Workforce Management Analyst II

System One

Baltimore, MD • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 25 days ago

Job description

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE

Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD 38.70/H

JOB OVERVIEW

In this role, you’ll support a Customer Service Center by analyzing historical call/transaction data and business drivers to forecast future workload trends and plan staffing levels. You’ll partner with business leaders to build capacity plans, create schedules, and respond to ad hoc workforce planning requests—ensuring strong coverage and service levels.

WHAT YOU’LL DO

  • Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday forecasts).

  • Develop staffing plans and schedule recommendations to meet service objectives; continuously identify opportunities to improve staff levels, skill groups, and capacity plans.

  • Evaluate forecasting and scheduling performance and generate weekly schedules aligned to forecasted volumes and service level requirements.

  • Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related database inputs).

  • Design, build, and maintain reports/spreadsheets/databases tracking key service metrics; import data from other sources as needed.

  • Incorporate cyclical/periodic events into weekly, monthly, and annual workforce plans (including skill-based routing considerations).

  • Monitor and report schedule adherence.

  • Participate in forecasting/planning meetings; support special projects and assist with disaster recovery activities as needed.

REQUIRED QUALIFICATIONS

  • Bachelor’s degree, OR equivalent experience

    • In lieu of a Bachelor’s degree: additional 4 years of relevant experience (in addition to required experience)

  • 3+ years of experience in service center operations or scheduling/forecasting within a call center environment

  • Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)

  • Strong analytical/problem-solving skills (trend identification, root cause analysis, actionable recommendations)

  • Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and contact center KPIs (AHT, ASA, Service Level, Occupancy, Abandonment Rate)

  • Experience with WFM/contact center platforms such as Genesys Cloud, NICE IEX/CXone, or similar systems

  • Strong communication and stakeholder management skills (present findings, collaborate across teams, influence decisions)

NICE TO HAVE

  • Experience building automated reporting or dashboards (e.g., Access, advanced Excel modeling)

  • Experience supporting skills-based routing environments and multi-skill scheduling

  • Strong experience with adherence monitoring and shrinkage planning

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI-

Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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