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Internship Remote Chat Support Jobs in Rochester, NY

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Internship Remote Chat Support information

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$16

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How much do internship remote chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for internship remote chat support in Rochester, NY is $16.54, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.27 per hour, depending on experience, location, and employer.

What is an internship remote chat support?

An Internship Remote Chat Support position is an entry-level role where interns assist customers or clients via online chat platforms from a remote location. The primary responsibilities include responding to inquiries, troubleshooting issues, and providing information about products or services in real-time. This position is ideal for gaining customer service experience, improving communication skills, and learning how to handle various support scenarios, all while working from home. Interns typically receive guidance and training from supervisors or experienced support agents. The role may also involve documenting interactions and escalating complex issues to higher-level staff.

What are the key skills and qualifications needed to thrive as an internship remote chat support?

To thrive as an Internship Remote Chat Support, you need strong written communication skills, attention to detail, and a basic understanding of customer service principles, often supported by a high school diploma or ongoing college education. Familiarity with live chat platforms, CRM systems, and ticketing tools such as Zendesk or Intercom is typically expected. Patience, active listening, and problem-solving skills help you stand out by ensuring positive and efficient customer interactions. These skills are vital to provide timely, accurate support and maintain customer satisfaction in a remote, digital environment.

What are some common challenges faced in a remote chat support internship, and how can I overcome them?

One common challenge in a remote chat support internship is maintaining clear and professional communication despite not interacting face-to-face. Interns may also encounter difficulties managing multiple chats simultaneously, especially during peak times. To overcome these challenges, it's important to develop strong written communication skills, stay organized, and utilize available resources or templates provided by your team. Regular check-ins with supervisors and active participation in team meetings can also help you stay connected and receive feedback for improvement.

What is the difference between Internship Remote Chat Support vs Customer Service Representative?

AspectInternship Remote Chat SupportCustomer Service Representative
CredentialsMinimal; often students or entry-levelHigh school diploma or equivalent; some roles may require experience
Work EnvironmentRemote, online chat platformRemote or in-office, phone and chat support
Employer & Industry UsageTech, e-commerce, service sectorsRetail, telecom, finance, various industries
Search & Comparison IntentEntry-level, training, internship opportunitiesCustomer support, client interaction, full-time roles

Internship Remote Chat Support typically involves entry-level, temporary roles focused on online chat assistance, often for students or those seeking experience. Customer Service Representatives may handle multiple communication channels and often work in full-time positions. Both roles are essential for customer engagement but differ mainly in experience level, duration, and scope of responsibilities.

What are the most commonly searched types of Remote Chat Support jobs in Rochester, NY?

The most popular types of Remote Chat Support jobs in Rochester, NY are:

What are popular job titles related to Internship Remote Chat Support jobs in Rochester, NY?

For Internship Remote Chat Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Internship Remote Chat Support jobs in Rochester, NY look for?

The top searched job categories for Internship Remote Chat Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Internship Remote Chat Support jobs?

Cities near Rochester, NY with the most Internship Remote Chat Support job openings:

Infographic showing various Internship Remote Chat Support job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $34,398 per year, or $16.5 per hour.

Licensed Mental Health Counselor - Telehealth Specialist

Unity Point Mental Health Center

Rochester, NY • Remote

$115K - $130K/yr

Full-time

Medical, Dental, Retirement

Posted 3 days ago

New


Job description

Position Overview

Unity Point Mental Health Center is seeking a dedicated and compassionate Licensed Mental Health Counselor to join our team in a full-time telehealth role. This position offers healthcare professionals the opportunity to provide high-quality mental health support to individuals and families while working from the comfort of their home. With a competitive salary range of $115,000 to $130,000 annually, this role is ideal for those who are passionate about making a difference in the field of mental health.

About the Organization

Unity Point Mental Health Center is a community-focused organization located in Rochester, New York. Our mission is to provide comprehensive mental health services and ensure effective care coordination for our patients. We believe in employing evidence-based practices and fostering a supportive environment that empowers both patients and staff. With a commitment to mental wellness, our facility integrates innovative approaches to treatment through our telehealth services, making mental health care more accessible than ever.

Work Environment

This position is entirely remote, allowing you to perform your duties from a flexible setting that suits your lifestyle. The telehealth work model at Unity Point ensures that our counselors can effectively connect with patients across various locations, enhancing the continuity of care while addressing the diverse needs of our client population.

Key Responsibilities

As a Licensed Mental Health Counselor at Unity Point, you will engage in a variety of essential tasks, including:

  • Conducting comprehensive mental health evaluations to assess patient needs effectively.
  • Providing crisis intervention and developing treatment plans tailored to individual client situations.
  • Determining appropriate dispositions for patients and coordinating care to ensure access to necessary mental health services.
  • Completing all required documentation and statistical reports in a timely and accurate manner.
  • Collaborating with various stakeholders, including the Department of Correction, to facilitate proper housing and treatment for individuals under care.
  • Leading group therapy sessions on mental health observation units or other settings as required, fostering a therapeutic environment for shared experiences.
  • Participating in weekly clinical supervision sessions to ensure ongoing professional development and adherence to best practices.
  • Engaging in mental health and medical rounds to stay informed and involved in patient care progress.
  • Coordinating with other programs and institutions to enhance patient treatment pathways.
  • Involvement in case conferences to discuss treatment planning for patients receiving or being considered for mental health services.
  • Potentially participating in psychological testing as assigned.
  • Supervising interns and student volunteers when necessary, contributing to their educational experience and professional growth.
Patient Population / Client Focus

This role emphasizes working with a diverse client population, including individuals struggling with various mental health challenges such as anxiety, depression, trauma, and other emotional difficulties. Our counselors utilize telehealth platforms to provide accessible care, allowing them to connect with patients in their own environments, thereby reducing barrier to treatment and enhancing overall wellness outcomes.

Qualifications

The ideal candidate will possess the following qualifications:

  • A Bachelor's degree in Social Work, Psychology, Marriage and Family Therapy, or Mental Health Counseling is required.
  • A valid state license as a Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), or Licensed Clinical Social Worker - R Privilege (LCSW-R) is mandatory or the ability to obtain one upon hire.
Preferred Experience

While not mandatory, candidates with previous telehealth experience or who have worked in a remote clinical setting will have a competitive edge. Familiarity with electronic health record systems and an understanding of mental health regulations and best practices for teletherapy are highly desired.

Compensation and Benefits

Unity Point Mental Health Center offers a comprehensive benefits package, which includes:

  • A flexible 40-hour work schedule designed to promote work-life balance.
  • 401(k) plan with matching contributions to support your retirement savings.
  • Dental insurance to ensure optimal dental health.
  • Disability insurance providing financial support during unforeseen circumstances.
  • An employee assistance program offering additional resources and support for personal and professional challenges.
Career Growth Opportunities

At Unity Point Mental Health Center, we are committed to the professional development of our staff. Opportunities for continued education, training seminars, and clinical supervision are available to help you advance in your career. We advocate for our employees to pursue specialization or certifications that align with their passions and growth aspirations.

Why Join Our Team

By joining Unity Point Mental Health Center, you are entering a supportive and enriching environment dedicated to excellence in mental health care. Our team is a group of passionate professionals committed to making a meaningful impact in the lives of our patients. Together, we strive to redefine mental health services through innovation and collaboration, valuing every contribution made by our counselors.

Application Information

If you are ready to make a positive impact and you meet our qualifications, we want to hear from you! Please submit your application along with a resume and cover letter outlining your experiences and interest in this role. Join us in transforming the mental health landscape while enhancing your career!