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Internship Remote Chat Support Jobs in Rochester, NY

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Internship Remote Chat Support information

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$16

$22

How much do internship remote chat support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for internship remote chat support in Rochester, NY is $16.54, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.27 per hour, depending on experience, location, and employer.

What is an internship remote chat support?

An Internship Remote Chat Support position is an entry-level role where interns assist customers or clients via online chat platforms from a remote location. The primary responsibilities include responding to inquiries, troubleshooting issues, and providing information about products or services in real-time. This position is ideal for gaining customer service experience, improving communication skills, and learning how to handle various support scenarios, all while working from home. Interns typically receive guidance and training from supervisors or experienced support agents. The role may also involve documenting interactions and escalating complex issues to higher-level staff.

What are the key skills and qualifications needed to thrive as an internship remote chat support?

To thrive as an Internship Remote Chat Support, you need strong written communication skills, attention to detail, and a basic understanding of customer service principles, often supported by a high school diploma or ongoing college education. Familiarity with live chat platforms, CRM systems, and ticketing tools such as Zendesk or Intercom is typically expected. Patience, active listening, and problem-solving skills help you stand out by ensuring positive and efficient customer interactions. These skills are vital to provide timely, accurate support and maintain customer satisfaction in a remote, digital environment.

What are some common challenges faced in a remote chat support internship, and how can I overcome them?

One common challenge in a remote chat support internship is maintaining clear and professional communication despite not interacting face-to-face. Interns may also encounter difficulties managing multiple chats simultaneously, especially during peak times. To overcome these challenges, it's important to develop strong written communication skills, stay organized, and utilize available resources or templates provided by your team. Regular check-ins with supervisors and active participation in team meetings can also help you stay connected and receive feedback for improvement.

What is the difference between Internship Remote Chat Support vs Customer Service Representative?

AspectInternship Remote Chat SupportCustomer Service Representative
CredentialsMinimal; often students or entry-levelHigh school diploma or equivalent; some roles may require experience
Work EnvironmentRemote, online chat platformRemote or in-office, phone and chat support
Employer & Industry UsageTech, e-commerce, service sectorsRetail, telecom, finance, various industries
Search & Comparison IntentEntry-level, training, internship opportunitiesCustomer support, client interaction, full-time roles

Internship Remote Chat Support typically involves entry-level, temporary roles focused on online chat assistance, often for students or those seeking experience. Customer Service Representatives may handle multiple communication channels and often work in full-time positions. Both roles are essential for customer engagement but differ mainly in experience level, duration, and scope of responsibilities.

What are the most commonly searched types of Remote Chat Support jobs in Rochester, NY?

The most popular types of Remote Chat Support jobs in Rochester, NY are:

What are popular job titles related to Internship Remote Chat Support jobs in Rochester, NY?

For Internship Remote Chat Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Internship Remote Chat Support jobs in Rochester, NY look for?

The top searched job categories for Internship Remote Chat Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Internship Remote Chat Support jobs?

Cities near Rochester, NY with the most Internship Remote Chat Support job openings:

Infographic showing various Internship Remote Chat Support job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $34,398 per year, or $16.5 per hour.

Remote Licensed Mental Health Counselor

Rochester, NY • Remote

$115K - $130K/yr

Full-time

Dental, Retirement

Posted 10 days ago


Job description

Position Overview

Unity Point Mental Health Center is seeking a dedicated and compassionate Licensed Mental Health Counselor to join our team on a full-time basis. This remote position allows for flexibility while providing essential mental health support to individuals facing various challenges. The ideal candidate will be instrumental in facilitating comprehensive mental health care, promoting stability and recovery for patients through effective intervention, assessment, and care coordination.

About the Organization

Unity Point Mental Health Center, located in the vibrant city of Rochester, New York, prioritizes mental wellness and is committed to delivering high-quality telehealth services to our community. Our team of skilled healthcare professionals works collaboratively, ensuring continuity and coordination of care tailored to each patient's unique needs. We strive to create a supportive and inclusive environment where both patients and staff can thrive.

Work Environment

This position is fully remote, offering the flexibility for counselors to choose their working hours while supporting patients across various time zones. Our telehealth facility is equipped with user-friendly technology that facilitates seamless virtual communication, allowing counselors to engage with clients effectively from their homes. Despite the remote nature of the role, counselors will maintain close collaboration with colleagues and other healthcare professionals to ensure comprehensive care.

Key Responsibilities
  • Conduct thorough mental health evaluations, crisis interventions, and follow-up care for clients via telehealth platforms.
  • Assess and determine suitable dispositions for patients, ensuring they receive the appropriate level of mental health care.
  • Complete detailed documentation while complying with regulatory requirements and maintaining confidentiality.
  • Coordinate with external entities, including the Department of Corrections, to ensure the timely access to patients' needed resources.
  • Lead group therapy sessions on mental health observation units and provide psychoeducation to clients as assigned.
  • Engage in regular clinical supervision with a Clinical Supervisor to enhance professional development and ensure quality care.
  • Participate in interdisciplinary case conferences to discuss patient treatment plans and progress.
  • Support the implementation of psychological testing when required and mentor interns or students under supervision.
Patient Population / Client Focus

As a Mental Health Counselor at Unity Point, you will work primarily with a diverse patient population dealing with a wide range of mental health issues, including anxiety, depression, trauma, and behavioral disorders. Our clients come from various backgrounds and are often in need of crisis intervention, making compassionate, culturally sensitive care essential for positive outcomes. You will play a vital role in helping patients navigate their challenges, promoting overall mental wellness as they work towards recovery.

Qualifications
  • A Bachelor’s degree in Social Work, Psychology, Marriage and Family Therapy, or Mental Health Counseling is required.
  • The ability to obtain and maintain a valid state license as a Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), or Licensed Clinical Social Worker with R Privilege (LCSW-R) is essential.
Preferred Experience

While a Bachelor’s degree is minimum requirement, candidates with a Master’s degree in a related field and prior experience in a mental health setting are strongly preferred. Ideal candidates will have experience working in telehealth environments and possess strong communication and interpersonal skills, demonstrating a capacity for empathy and understanding towards patients.

Compensation and Benefits

Unity Point Mental Health Center offers a competitive salary ranging from $115,000 to $130,000 annually, commensurate with experience. In addition to attractive financial compensation, we provide an array of benefits including:

  • Flexible, 40-hour work schedule promoting work-life balance
  • 401(k) retirement plan with matching contributions
  • Comprehensive dental and disability insurance
  • Employee assistance program offering resources for financial, emotional, and practical challenges
Career Growth Opportunities

At Unity Point, we believe in investing in our employees' professional growth and development. Counselors will have access to ongoing training and educational resources, with potential pathways for advancement into supervisory or specialized roles within the organization. Regular performance reviews and supervision will provide structured feedback to foster your career progression.

Why Join Our Team

Joining Unity Point Mental Health Center means becoming part of a dedicated team committed to making a real difference in the lives of individuals within our community. Our supportive environment encourages collaboration and innovation, allowing you to thrive as a mental health professional. You will have the opportunity to engage regularly with a team of seasoned clinicians, enhancing both your skills and patient outcomes.

Application Information

If you are a passionate mental health counselor looking to make an impact and enjoy the flexibility of remote work, we encourage you to apply today. Bring your expertise and compassion to our team at Unity Point Mental Health Center, where your work will contribute directly to the wellness of our community. Apply Now!