Internship Customer Success Jobs in Reston, VA (NOW HIRING)

OUR STORY:

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver. 

OUR CODE:

We are passionate abouthigh performance livingand we practice what we preach - investing time in our own health and fitness.We believe that everyone has untapped potential within them and it takes adisruptive approachto unleash it. Wedream bigand don't settle for the status quo. Wesweat the details. We never accept less than110%tohelp each otherdeliver the Equinox experience and enable our members to get great results. We are obsessed with what's new, what's now,what's next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren't just a company; we're a community vested in each other's success. We valuehumilityand ateam approachat every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Equinox Personal Trainers provide personalized attention, professional instruction, and exercise programming to maximize each member's health, fitness, and wellness goals while providing the highest level of customer service.     

Internship Program 

The Equinox Personal Training Internship offers students a unique opportunity to learn and work alongside fitness industry experts in our cutting-edge facilities. This program bridges academic knowledge with real-world experience, helping students develop essential skills for a career in personal training. While the internship is hosted by Equinox, the training provides broad applicability to related businesses. Participants can also access Equinox's specialized education through our proprietary education, the Equinox Fitness Training Institute (EFTI) and connect with Coach, Coach+ and Coach X trainers. Internship duration is flexible to suit academic needs, with mandatory paperwork due before commencement. 

Throughout the internship program, interns will be required to complete a variety of large and small projects that will encourage them to fully immerse themself into the business that will also mimic curriculum that a student will see in their undergraduate education. The following are examples of potential smaller projects:   

• Study one injury per week, documenting causes, signs and symptoms, treatment, rehabilitation, and prevention    
• Become familiar with all possible specialties and/or certifications that the intern is potentially interested in studying/receiving in the future   
• Design programs based on two selected trainers who are specific in their PT goals, any notable injuries, athletic history, etc. (can be hypothetical)   
• Research the following conditions: Hypertension, Diabetes, Pregnancy, CVD with points on cause, physiological implications, benefits of exercise on the conditions, exercises to help, and exercises to avoid   
• Weekly connects with supervisor to review progress on weekly objectives and set up actions for the upcoming week 
• Member experience & engagement activities: fitness Specialist Shifts, front desk support, member reach outs, etc.  

Application Process:  

• The screening process for this program prioritizes criteria that assess the applicant's potential for learning, enthusiasm for the subject matter, academic achievements, and relevant coursework. 

• Students must be eligible to earn academic credit for their work 
• At least 2-years completion towards an undergraduate degree: Exercise Science, Kinesiology, Physical Education, Personal Training, or other applicable majors preferred 
• An outgoing and personable disposition, able to socialize with others 
• A passion for fitness and helping others reach their health and wellness goals 
• Ability to multi-task in a fast-paced environment 
• Customer-service oriented and an ability to understand or quickly grasp, customer priorities and terminology 
• Effective oral and written communications skills 
• Results oriented with an ability to organize, prioritize and manage time 
• Previous Personal Training experience preferred but not required 

• This role is an educational and training opportunity, not employment. Interns will not displace or perform the function of any paid employee. 
• Compensation: This is an unpaid internship. Interns will not be Equinox employees for minimum wage or other purposes. Interns will not receive any wages or employee benefits for their participation in the program. 
• While qualified graduates may be considered for employment, interns are not guaranteed or entitled to a paid job or offer of employment at the conclusion of the training period. 
• Duration: The duration of the program is negotiable depending on the requirements of the intern's university. Equinox will make efforts to accommodate an intern's academic commitments. 

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. 

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/