Internship Customer Success Jobs in Decatur, GA (NOW HIRING)

At Federated Insurance, we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own.
Federated’s culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect.  We strive to create a work environment that embodies our core principles and values.  We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities.  Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values.

Internships are a great way to hone your skills in a professional setting. Throughout our internship program you will have an opportunity to learn claims processes and procedures, develop various skills related to teamwork, customer service, communication, multi-tasking, and decision-making, as well as participate in team meetings, office events, and community volunteering! Even better, your contributions will be valued and rewarded - as you will be an important member of our team.

Federated Insurance is seeking a full-time claims intern in our Atlanta, GA office. This paid internship will last about 10 weeks in the summer of 2027 with the first 2 weeks of training at our Home Office in Owatonna, MN. 

Responsibilities

• Support Claims personnel in our Auto, Liability, Property and Workers' Compensation offices (as applicable) with telephone coverage and incoming and outgoing correspondence, as directed.
• Facilitate client interactions regarding the processing of a claim, as directed.
• Collaborate with and inform supervisor and teammates of progress and issues related to assigned work.
• Help Federated clients by working side-by-side with other interns and recent college graduates.
• Participate in office and team meetings and trainings. 
• Complete presentation outlining the internship experience to P&C Claims leadership at the conclusion of the internship.

Requirements/Qualifications

• Current Junior academic standing in pursuit of a Business or Criminal Justice Bachelor degree
• Minimum overall GPA of 3.0
• Strong computer knowledge
• Ability to use Microsoft Excel or equivalent spreadsheet software

Pay for this internship is $25.00 per hour.

We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life. We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching. Discover more about Federated and our comprehensive benefits package: Federated Benefits You. 

All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.

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