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Internal Support Jobs (NOW HIRING)

Awardco

Order Support Representative - Seasonal

Lindon, UT · On-site

$12.75 - $16.25/hr

Both internal and external communication are key components of this department's workflow. This is ... Provide internal support related to the fulfillment of physical awards (looking up tracking ...

Daon, Inc.

Product Support Engineer

Fairfax, VA · On-site

$60 - $80/hr

Draft and maintain knowledge base articles and internal support documentation. * Gather regular support metrics and produce status reports to support operational workflows. * Assist in maintaining ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Draft and maintain knowledge base articles and internal support documentation. * Gather regular support metrics and produce status reports to support operational workflows. * Assist in maintaining ...

Blink

Product Support Specialist

Boston, MA · On-site

$65 - $75/hr

Conduct internal and external feature enablement sessions Technical Support * Delivering outstanding customer centric product and technical support that enhances customer perceptions of Blink and ...

Robert Half

Supply Chain Support LL.US

Everett, WA · On-site

$25 - $26/hr

Support smooth operational flow by working with internal stakeholders on supply needs, timelines, and issue resolution. * Review data for accuracy and help identify inconsistencies in inventory ...

AA2IT

Deskside Support Tech

Rancho Cordova, CA · On-site

$21.50 - $27.50/hr

... internal support and engineering teams • Prioritize and manage the Executive support issues/requests and provide weekly reporting of support issues to management • Provide continuous ...

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Internal Support information

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How much do internal support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for internal support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is internal support?

Internal support roles are positions within an organization that provide assistance, resources, and services to other employees or departments rather than directly to external customers. These roles can include IT support, HR support, administrative support, and facilities management, among others. The primary goal of internal support is to ensure smooth operations within the company by resolving issues, maintaining systems, and helping staff work efficiently. Internal support teams are essential for creating a productive work environment and enabling the organization to achieve its objectives.

What are the key skills and qualifications needed to thrive as an internal support specialist?

To thrive as an Internal Support specialist, you need strong problem-solving skills, technical knowledge of common software and hardware, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems like Jira or ServiceNow and proficiency in troubleshooting operating systems and networks are often required. Excellent communication, patience, and a customer-oriented attitude help build trust and resolve issues efficiently within the organization. These skills ensure timely resolution of technical problems and maintain smooth business operations.

How does the internal support role typically interact with other departments within an organization?

Internal Support professionals regularly collaborate with various departments, such as IT, HR, and operations, to resolve technical issues, provide access to resources, and ensure the smooth functioning of internal systems. Communication skills and responsiveness are crucial, as you'll often coordinate between teams to troubleshoot problems and implement solutions efficiently. This role often involves managing support tickets, conducting follow-ups, and sometimes training staff on new technologies or processes, making teamwork and adaptability essential qualities for success.

What is the difference between Internal Support vs Help Desk Technician?

AspectInternal SupportHelp Desk Technician
CredentialsTypically requires IT certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentSupports internal staff within an organization, often in office settingsProvides technical support to end-users, often remotely or on-site for external clients
Employer & Industry UsageCommon in corporate IT departments, government agencies, and large organizationsFound in IT service providers, corporate help desks, and customer support centers

Internal Support and Help Desk Technicians both handle technical issues, but Internal Support primarily assists internal staff within an organization, while Help Desk Technicians often support external customers or end-users. The roles overlap in skills and certifications but differ in their work environment and target audience.

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Internal Support jobs near you
Infographic showing various Internal Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Internal Aftermarket Support

Barry-Wehmiller Companies

Green Bay, WI • On-site

Full-time

Posted 29 days ago

Job description

About Us:
BW Converting is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies - Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries.
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.
Job Description:
The Aftermarket Technical Support position supports the entire aftermarket business (parts, modifications, and field service) with legacy parts investigation, identification, obsolescence resolution and ERP migration support.
ESSENTIAL FUNCTIONS:
  • Utilize various BW Converting ERP programs and engineering tools to execute daily technical support tasks in the most efficient and thorough manner.
  • Utilize Smartsheet as primary daily dashboard for all aftermarket technical support requests; all request specific communication should be captured within SmartSheet.
  • Identify/Verify part numbers for external customers, Inside Sales, Mod Sales, Audit Leader, and Field Service team members.
  • Evaluate customer parts needs and recommend solutions
  • Create and share PDF's of "External" engineering records to assist in machine issue resolution or in part identification.
  • Create New Part Numbers, in current ERP, for all BW Converting brands in support of aftermarket sales.
  • Create change masters to record obsolete items, IFU replacements and item specific notes for engineering, customer service and purchasing.
  • Engage with suppliers to investigate obsolete components, direct (form, fit, function) replacements, or potential replacements that might require modification.
  • Create part numbers and bills of material for rebuild kits
  • Perform initial evaluation of internal requests for non-standard technical support and provide responses to requester.
  • Assist manufacturing engineering with material substitutions, machining specifications, paint code requirements, determining casting to weldment feasibility and assembly questions.
  • Meet with customers and suppliers (on occasion).
  • Travel to other BW Converting locations for training (on occasion).
  • Escalate concerns, issues and needs for additional guidance to Team Lead or Leader (Audit Leader) when necessary.
  • Expand existing knowledge base of all Brands and models, associated equipment, including new and legacy equipment.
  • Perform other duties as assigned.

Engineering Engagement Criteria
  • The "Spirit & Intent" for the Aftermarket Technical Support Team is to reduce production engineering's involvement to only the "critical" items in order to maximize engineering availability for sold work and other absorbable items
  • Work with subject matter experts from within the various engineering groups when additional support is required to resolve parts identification requests. IMPORTANT: You must be prepared to share and explain the efforts that you've already taken to investigate.
  • Some requests may need to go through the Mods OMS process, consistent with the "Parts vs Mods" criteria

EDUCATION & EXPERIENCE:
  • Associate degree in a technical or engineering related field and three years of engineering or technical support experience, or a high school degree/diploma and five years of related experience.

KNOWLEDGE, SKILLS, ABILITIES: (training will be provided)
  • Demonstrated ability to strategize and implement technical support team goals.
  • Effectively utilize negotiation and presentation skills.
  • Awareness and working application of current and legacy ERP systems
  • Awareness and working application of current and legacy document management systems
  • Proven problem-solving skills
  • Proficient in Microsoft office
  • Ability to travel up to 10%

COMPETENCES
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Drives Results - Consistently achieving results, even under tough circumstances.
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Collaborates - Building partnerships and collaborating with others to meet shared objectives.
  • Decision Quality - Making good and timely decisions that keep the organization moving forward.
  • Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear.

WORK ENVIRONMENT/PHYSICAL DEMANDS
  • Typically sits, grasps items and performs keyboarding for frequent operation of a computer
  • Stand, walk, bend, reach or otherwise move about occasionally
  • Lift, move or otherwise transfer items up to 30 lbs. occasionally
  • Occasional exposure to typical machine shop physical hazards
  • Travel by air or car occasionally

This job description has been designed to indicate the general nature and level of work performed by team members within this classification. It's not intended to be construed as an exhaustive list of all responsibilities, duties and skills, and is subject to change at any time.
#LI-MP1
At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.
Company:
BW Converting

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