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Internal Support Jobs (NOW HIRING)

Donatech

User Tech Support Specialist Sr

Fort Worth, TX · On-site

... internal support staff to assure accurate problem interpretation. Maintain communications with customers throughout the problem resolution process • Deploy personal computer (PC) hardware and ...

ARUP

Sales Support Specialist

Salt Lake City, UT · On-site

$21.75 - $29.50/hr

Assists and supports the Account Executives (AE) by acting as an internal liaison facilitating sales requests, providing internal support to the sales team and supporting resolution of client issues.

MBS

Support Services Analyst

Columbia, MO · On-site

$18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role collaborates with internal teams to support technology initiatives and maintain reliable system performance. How You'll Make an Impact * Install, configure, maintain, monitor, and support ...

MBS

Support Services Analyst

Columbia, MO

$18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role collaborates with internal teams to support technology initiatives and maintain reliable system performance. How You'll Make an Impact * Install, configure, maintain, monitor, and support ...

Fortra

Support Analyst - IBMi Power

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Proactively contribute to the development of internal support best practices and stay updated on ... Fortra's solutions, industry best practices, and evolving customer needs to continuously improve ...

Switch, Inc.

Client Support Technician I

Las Vegas, NV · On-site +1

$20.50 - $28.25/hr

Serve as the initial contact for customer and internal support requests by phone and ticketing system. * Triage requests, gather required details, and route work according to defined support ...

Pratt Industries

IT Technical Support - Tier 1

Conyers, GA · On-site

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

He/she will be responsible for the administration and internal support of the Company's PCs, laptops, mobile devices, printers, servers, and related IT equipment. Tasks include end-user support ...

Switch

Client Support Technician I

Las Vegas, NV · On-site +1

$20.75 - $28.25/hr

Serve as the initial contact for customer and internal support requests by phone and ticketing system. * Triage requests, gather required details, and route work according to defined support ...

Kalshi Inc

Support Operations

Manhattan, NY · On-site

$90K - $105K/yr

Contribute to internal support playbooks, standard operating procedures, and tooling improvements Market & Product Expertise * Develop a deep understanding of prediction markets, event contracts, and ...

OpenRouter, Inc

Scaled Support Specialist

$115K - $175K/yr

Experience scaling support operations - e.g., implementing AI-assisted support bots, building internal support dashboards, or creating automated triage workflows * Contributions to open-source ...

Asana

$133 - $151/hr

  • Retirement

Reporting to the Strategic Support Operations Manager, you will own the internal Support knowledge base--the core content layer that fuels our AI-powered chatbot, self-service tools, and overall team ...

New

We Vote

Technical Support Rep

Oakland, CA · On-site +1

Maintain a 1 business day response time for candidate and internal support inquiries. * Collect and analyze data to understand trends and potential solutions. * Collaborate with partner teams in ...

Giga Energy

Customer Support Coordinator

Houston, TX · On-site

$18 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Route inbound calls and support requests to the appropriate internal departments when necessary ... Maintain accurate customer records, service documentation, and follow-up communications. * Work ...

Cooley LLP

Product Support and Training Manager

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Product Support & Training Manager is responsible for ensuring that internal teams and end users can successfully adopt, use, and advocate for Cooley's product portfolio. This role provides ...

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All JobsInternal Support Jobs

Internal Support information

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How much do internal support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for internal support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an internal support specialist?

To thrive as an Internal Support specialist, you need strong problem-solving skills, technical knowledge of common software and hardware, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems like Jira or ServiceNow and proficiency in troubleshooting operating systems and networks are often required. Excellent communication, patience, and a customer-oriented attitude help build trust and resolve issues efficiently within the organization. These skills ensure timely resolution of technical problems and maintain smooth business operations.

What is the difference between Internal Support vs Help Desk Technician?

AspectInternal SupportHelp Desk Technician
CredentialsTypically requires IT certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentSupports internal staff within an organization, often in office settingsProvides technical support to end-users, often remotely or on-site for external clients
Employer & Industry UsageCommon in corporate IT departments, government agencies, and large organizationsFound in IT service providers, corporate help desks, and customer support centers

Internal Support and Help Desk Technicians both handle technical issues, but Internal Support primarily assists internal staff within an organization, while Help Desk Technicians often support external customers or end-users. The roles overlap in skills and certifications but differ in their work environment and target audience.

What is internal support?

Internal support roles are positions within an organization that provide assistance, resources, and services to other employees or departments rather than directly to external customers. These roles can include IT support, HR support, administrative support, and facilities management, among others. The primary goal of internal support is to ensure smooth operations within the company by resolving issues, maintaining systems, and helping staff work efficiently. Internal support teams are essential for creating a productive work environment and enabling the organization to achieve its objectives.

How does the internal support role typically interact with other departments within an organization?

Internal Support professionals regularly collaborate with various departments, such as IT, HR, and operations, to resolve technical issues, provide access to resources, and ensure the smooth functioning of internal systems. Communication skills and responsiveness are crucial, as you'll often coordinate between teams to troubleshoot problems and implement solutions efficiently. This role often involves managing support tickets, conducting follow-ups, and sometimes training staff on new technologies or processes, making teamwork and adaptability essential qualities for success.
More about Internal Support jobs

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Cities with the most Internal Support job openings:

What states have the most Internal Support jobs?

States with the most job openings for Internal Support jobs include:

What job categories do people searching Internal Support jobs look for?

The top searched job categories for Internal Support jobs are:

Internal Support jobs near you
Infographic showing various Internal Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

User Tech Support Specialist Sr

Donatech

Fort Worth, TX • On-site

Contractor

Re-posted 12 hours ago

Job description

Company Description
Centrally headquartered in Fairfield, IA, Donatech is able to offer off-shore pricing with US Citizens! Experience quality and speed via our adherence to ISO9001 processes, niche verticals, ITAR/Clearances, and a focused woman owned small business.A small company that delivers big - winning Supplier-of-the-Year awards at two Fortune 500 companies. Also, Donatech frequently finishes in the top 25% of client scorecards. We communicate our strengths and deliver in those areas.As a privately owned and run small business, employees that work directly with clients and candidates are empowered to make decisions. We believe this provides the best customer service and experience. Donatech is a talent and operations oriented company vs. sales and marketing.
Job Description
• Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases
• Provide accurate and timely logging of problems and resolution for problems in the Enterprise Service Management software tool
• Administer user accounts via Active Directory, group membership and rights assignment based on established procedures
• Escalate problems as appropriate following Service Desk procedures
• Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customers throughout the problem resolution process
• Deploy personal computer (PC) hardware and software including imaging of Microsoft Operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections
• Monitor enterprise systems and responds to events through the use of Solarwinds, SCCM, and SCOM
• Perform other duties as assigned.
Skill/Experience/Education
Mandatory:
Knowledge of current Microsoft desktop operating system and application software
• Demonstrated knowledge of personal computer hardware configuration and setup
• Excellent Telephone and face-to-face communication skills
• Excellent knowledge of service desk processes and functions in support of end-user computing needs
Ideal Candidate:
• Demonstrated writing and typing ability
• Demonstrated ability to manage multiple priorities and follow through on projects to completion
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
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About Donatech

Sourced by ZipRecruiter

Donatech Corporation, based in Fairfield, IA, US, is a prominent player in the industry of engineering services. The company operates in the technology sector, delivering professional technical services. Their products and services encompass a broad range of subject matter expertise for various government industries and commercial clients. Donatech was created with the vision of providing world-class, holistic solutions tailoring to the unique needs of their clients.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Fairfield, IA, US

Year founded

1987

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