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Internal Support Jobs (NOW HIRING)

Sector 7 LLC

Dedicated Support Technician

Wixom, MI · On-site

Provides technical assistance and problem resolution for customers Internal Support: o Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner.

McKenney's Inc.

Support Coordinator

Rock Hill, SC · On-site

Serve as a liaison between internal teams, vendors, subcontractors, and customers to ensure ... Support billing and invoicing processes by collecting data, verifying accuracy, and ensuring timely ...

Awardco

Order Support Representative - Full Time

Lindon, UT

$15.25 - $19.50/hr

Both internal and external communication are key components of this department's workflow. There is ... Provide internal support related to the fulfillment of physical awards (looking up tracking ...

Chart Industries

Operations Support Specialist

New Prague, MN · On-site +1

$49K - $66K/yr

Reporting to the Supervisor, this position provides internal support for the Customer Service team. Primary responsibilities include analyzing, evaluating, and maintaining data and documentation ...

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How much do internal support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for internal support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Internal Support specialist, and why are they important?

To thrive as an Internal Support specialist, you need strong problem-solving skills, technical knowledge of common software and hardware, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems like Jira or ServiceNow and proficiency in troubleshooting operating systems and networks are often required. Excellent communication, patience, and a customer-oriented attitude help build trust and resolve issues efficiently within the organization. These skills ensure timely resolution of technical problems and maintain smooth business operations.

What is the difference between Internal Support vs Help Desk Technician?

AspectInternal SupportHelp Desk Technician
CredentialsTypically requires IT certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentSupports internal staff within an organization, often in office settingsProvides technical support to end-users, often remotely or on-site for external clients
Employer & Industry UsageCommon in corporate IT departments, government agencies, and large organizationsFound in IT service providers, corporate help desks, and customer support centers

Internal Support and Help Desk Technicians both handle technical issues, but Internal Support primarily assists internal staff within an organization, while Help Desk Technicians often support external customers or end-users. The roles overlap in skills and certifications but differ in their work environment and target audience.

What are internal support roles?

Internal support roles are positions within an organization that provide assistance, resources, and services to other employees or departments rather than directly to external customers. These roles can include IT support, HR support, administrative support, and facilities management, among others. The primary goal of internal support is to ensure smooth operations within the company by resolving issues, maintaining systems, and helping staff work efficiently. Internal support teams are essential for creating a productive work environment and enabling the organization to achieve its objectives.

How does the Internal Support role typically interact with other departments within an organization?

Internal Support professionals regularly collaborate with various departments, such as IT, HR, and operations, to resolve technical issues, provide access to resources, and ensure the smooth functioning of internal systems. Communication skills and responsiveness are crucial, as you'll often coordinate between teams to troubleshoot problems and implement solutions efficiently. This role often involves managing support tickets, conducting follow-ups, and sometimes training staff on new technologies or processes, making teamwork and adaptability essential qualities for success.
More about Internal Support jobs
What cities are hiring for Internal Support jobs? Cities with the most Internal Support job openings:
What states have the most Internal Support jobs? States with the most job openings for Internal Support jobs include:
What job categories do people searching Internal Support jobs look for? The top searched job categories for Internal Support jobs are:
Internal Support jobs near you
Infographic showing various Internal Support job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 23% Part Time, and 1% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Product Support Specialist (Instrumentation & Process Controls)

Product Support Specialist (Instrumentation & Process Controls)

Ametek

Aurora, IL • On-site

Other

Posted 14 days ago

AMETEK rating

7.9

Company rating: 7.9 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

52nd of 139 rated electronics manufacturers

Job description

AMETEK Level Measurement Solutions (LMS) is seeking a Product Support Specialist (Instrumentation & Process Controls), to provide front line product technical support for customers and sales reps by answering inquiries received via phone, email or from internal channels. Our Technical Support Specialists initiate and provide ownership of support cases and follow through until the case has been resolved, closed, or reassigned to another individual or department.  Our products provide level, flow and volume controls for process industries and product brands include Magnetrol, Orion Instruments, SWI, and Drexelbrook.

In this role you will:

  • Process, prioritize, answer customer and sales representative's emails and telephone calls providing world class service.
  • Troubleshoot product related issues.
  • Perform testing functions.
  • Prepare and monitor various documents sent to customers.
  • Enter and manage support cases into the business system related to customer inquiries.  
  • Work directly and collaboratively with sales, product management, engineering, service, and other internal support to resolve and/ or escalate customer issues and concerns.
  • Work with quotations to help prepare technical bids.
  • Perform in-house product/ technical training for a variety of  audiences including sales representatives, customers, and AMETEK LMS team members. 

Requirements:

  • Bachelor's Degree or technical diploma in instrumentation, electronics, related field, or equivalent military training.
  • 5 -10 years of experience providing technical support and/ or field service in the instrumentation industry (preferred).
  • Excellent technical aptitude and electro-mechanical skill set.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to communicate effectively at all levels of the organization, with outside sales reps and with customers.
  • Salesforce knowledge (preferred).  

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