ZipRecruiter

Log In

1

Internal Support Jobs (NOW HIRING)

Stefanini

Knowledge Specialist I

Auburn Hills, MI · On-site

Maintain and promote knowledge content for both end-user visibility and internal support systems, including how-to articles, troubleshooting guides, known error articles, and process documentation.

Gamma

Technical Support Engineer

San Francisco, CA · On-site

Day to day, you'll partner with engineering, design, and product to surface patterns from customer feedback, improve internal support tooling, and help shape how we respond to issues at scale. You'll ...

Zweepee Biz

Analyst, IT Support

Manhattan, NY · On-site

$90 - $130/hr

In 2015, Beratung opened the Global Business Services Center in Warsaw, in order to provide the best-in‑class internal support, efficiently and professionally, to both leadership and consulting ...

coghlanelms

Analyst, IT Support

Manhattan, NY · On-site

$70.65 - $105.98/hr

In 2015, Beratung opened the Global Business Services Center in Warsaw, in order to provide the best-in‑class internal support, efficiently and professionally, to both leadership and consulting ...

Cloaked

Support Engineer

New York, NY · On-site

$120K - $160K/yr

Build internal support tools. Build and maintain the tools our support team uses every day, including account lookups, refunds, account recovery flows, and more, so agents can resolve issues ...

eb-j

Analyst, IT Support

Manhattan, NY · On-site

$90 - $120/hr

In 2015, Beratung opened the Global Business Services Center in Warsaw, in order to provide the best-in-class internal support, efficiently and professionally, to both leadership and consulting teams ...

HOMEVESTORS OF AMERICA INC

Client Support Specialist

Dallas, TX · On-site

$17.50 - $23.50/hr

You will work directly with franchise owners and internal teams including Operations, Marketing, IT ... Take ownership of support requests from initial contact through final resolution. * Troubleshoot ...

Ctsworld

Analyst, IT Support

Manhattan, NY · On-site

$90 - $130/hr

In 2015, Beratung opened the Global Business Services Center in Warsaw, in order to provide the best-in-class internal support, efficiently and professionally, to both leadership and consulting teams ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsInternal Support Jobs

Internal Support information

See salary details

$11

$18

$26

How much do internal support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for internal support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is internal support?

Internal support roles are positions within an organization that provide assistance, resources, and services to other employees or departments rather than directly to external customers. These roles can include IT support, HR support, administrative support, and facilities management, among others. The primary goal of internal support is to ensure smooth operations within the company by resolving issues, maintaining systems, and helping staff work efficiently. Internal support teams are essential for creating a productive work environment and enabling the organization to achieve its objectives.

What are the key skills and qualifications needed to thrive as an internal support specialist?

To thrive as an Internal Support specialist, you need strong problem-solving skills, technical knowledge of common software and hardware, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems like Jira or ServiceNow and proficiency in troubleshooting operating systems and networks are often required. Excellent communication, patience, and a customer-oriented attitude help build trust and resolve issues efficiently within the organization. These skills ensure timely resolution of technical problems and maintain smooth business operations.

How does the internal support role typically interact with other departments within an organization?

Internal Support professionals regularly collaborate with various departments, such as IT, HR, and operations, to resolve technical issues, provide access to resources, and ensure the smooth functioning of internal systems. Communication skills and responsiveness are crucial, as you'll often coordinate between teams to troubleshoot problems and implement solutions efficiently. This role often involves managing support tickets, conducting follow-ups, and sometimes training staff on new technologies or processes, making teamwork and adaptability essential qualities for success.

What is the difference between Internal Support vs Help Desk Technician?

AspectInternal SupportHelp Desk Technician
CredentialsTypically requires IT certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentSupports internal staff within an organization, often in office settingsProvides technical support to end-users, often remotely or on-site for external clients
Employer & Industry UsageCommon in corporate IT departments, government agencies, and large organizationsFound in IT service providers, corporate help desks, and customer support centers

Internal Support and Help Desk Technicians both handle technical issues, but Internal Support primarily assists internal staff within an organization, while Help Desk Technicians often support external customers or end-users. The roles overlap in skills and certifications but differ in their work environment and target audience.

More about Internal Support jobs

What cities are hiring for Internal Support jobs?

Cities with the most Internal Support job openings:

What states have the most Internal Support jobs?

States with the most job openings for Internal Support jobs include:

What job categories do people searching Internal Support jobs look for?

The top searched job categories for Internal Support jobs are:

Internal Support jobs near you
Infographic showing various Internal Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Regional After Sales Support & Training Manager - Northwest

Hisense USA

Seattle, WA • Remote

$50 - $70/hr

Contractor

Posted 15 days ago

Job description

Location: Remote in the NW region of U.S., must live in either the state of Washington or Oregon


Overview:

The After Sales Support & Training Manager will be responsible for delivering regional technical support, product training, and field service assistance for Hisense HVAC residential and light commercial products within the assigned market. This role will serve as a key technical resource for distributors, contractors, sales teams, and internal support teams by answering technical support calls, providing in-person and remote training, and supporting occasional on-site startup, troubleshooting, and quality assurance testing for inverter unitary side discharge, top discharge, ductless, and VRF products, with a primary focus on single-phase applications


Duties/Responsibilities:

  • Serve as the primary after-sales technical support and training resource for Hisense HVAC products within the assigned region.
  • Answer incoming technical support calls and provide clear, professional troubleshooting guidance to distributors, contractors, sales representatives, and internal support teams.
  • Provide in-person, remote, and classroom-based training for distributors and contractors covering installation, startup, service, troubleshooting, and best practices for Hisense HVAC products.
  • Conduct occasional on-site startup assistance, troubleshooting, and quality assurance testing as needed for inverter unitary side discharge, top discharge, ductless, and VRF systems.
  • Support primarily single-phase inverter-based products while maintaining working knowledge of applicable product lines, installation requirements, controls, diagnostics, and service procedures.
  • Partner with distributors and contractors to improve product knowledge, installation quality, troubleshooting capability, and customer satisfaction throughout the assigned market.
  • Document field issues, training needs, product feedback, quality concerns, and recurring technical questions to support continuous improvement across service, training, product, and warranty processes.
  • Assist with the development of service, installation, troubleshooting, and training content for Hisense HVAC support tools, apps, and customer-facing resources.
     

Requirements/Qualifications:

  • Associate degree or HVAC related technical certification required. Bachelor’s degree is preferred.
  • 2+ years of experience with in-field product support on residential and light commercial HVAC systems (Unitary, Ductless, Packaged Units, Rooftop Units, Inverter-based Systems, VRF, etc.).
  • Experience providing classroom and hand-on HVAC technical training.
  • Ability to provide in-person and online training and technical support to customers.
  • Excellent communications skills, and the ability to give professional presentations and instructions.
  • Skilled with Microsoft Office tools, such as PowerPoint, Excel, Word, Outlook, Teams.
  • Ability to problem solve and multitask.
  • Ability to work well in groups and take instruction from others.
  • Ability to travel up to 30% within the United States and Canada.
  • Motivated self-starter with the ability to work independently while supporting key business and leadership objectives.




Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.