ZipRecruiter

Log In

1

Internal Support Jobs in Illinois (NOW HIRING)

RLDatix

Customer Support Analyst

Chicago, IL · On-site

Create and maintain customer-facing knowledge base content and internal support notes from approved solution steps, workarounds, FAQs, recurring issues, and resolved cases * Capture suspected defects ...

RLDatix

Customer Support Analyst

Chicago, IL · On-site

Create and maintain customer-facing knowledge base content and internal support notes from approved solution steps, workarounds, FAQs, recurring issues, and resolved cases * Capture suspected defects ...

RLDatix

Customer Support Analyst

Chicago, IL · On-site

Create and maintain customer-facing knowledge base content and internal support notes from approved solution steps, workarounds, FAQs, recurring issues, and resolved cases * Capture suspected defects ...

Nextpoint

Product Support Specialist

Chicago, IL · On-site

$60 - $65/hr

Experience creating and maintaining knowledge base content, help center articles, or internal support documentation and guides BENEFITS & PERKS * Competitive pay commensurate with experience

Nextpoint, Inc.

Product Support Specialist

Chicago, IL · On-site

$60 - $70/hr

Experience creating and maintaining knowledge base content, help center articles, or internal support documentation and guides BENEFITS & PERKS * Competitive pay commensurate with experience

HP Tuners

Support Technician - Tier 1

Buffalo Grove, IL · On-site

$50K - $55K/yr

Develop and maintain internal support documentation for process workflow and troubleshooting. * Additional responsibility as business needs dictate. Requirements EDUCATION, KNOWLEDGE, AND ...

Nextpoint

Product Support Specialist

Chicago, IL · On-site

$60K - $65K/yr

Experience creating and maintaining knowledge base content, help center articles, or internal support documentation and guides BENEFITS & PERKS * Competitive pay commensurate with experience

Nextpoint

Product Support Specialist

Chicago, IL · Hybrid

$60K - $65K/yr

Experience creating and maintaining knowledge base content, help center articles, or internal support documentation and guides BENEFITS & PERKS * Competitive pay commensurate with experience

Concert Group®

Internal Auditor

Arlington Heights, IL · On-site

$75K - $100K/yr

Position Summary We are seeking a detail-oriented and collaborative Internal Auditor to support the development and execution of the internal audit function for our fast-paced, growth-oriented ...

next page

Showing results 1-20

All JobsInternal Support JobsInternal Support Jobs in Illinois

Internal Support information

See Illinois salary details

$11

$18

$25

How much do internal support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for internal support in Illinois is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.81 per hour, depending on experience, location, and employer.

What is internal support?

Internal support roles are positions within an organization that provide assistance, resources, and services to other employees or departments rather than directly to external customers. These roles can include IT support, HR support, administrative support, and facilities management, among others. The primary goal of internal support is to ensure smooth operations within the company by resolving issues, maintaining systems, and helping staff work efficiently. Internal support teams are essential for creating a productive work environment and enabling the organization to achieve its objectives.

What are the key skills and qualifications needed to thrive as an internal support specialist?

To thrive as an Internal Support specialist, you need strong problem-solving skills, technical knowledge of common software and hardware, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems like Jira or ServiceNow and proficiency in troubleshooting operating systems and networks are often required. Excellent communication, patience, and a customer-oriented attitude help build trust and resolve issues efficiently within the organization. These skills ensure timely resolution of technical problems and maintain smooth business operations.

How does the internal support role typically interact with other departments within an organization?

Internal Support professionals regularly collaborate with various departments, such as IT, HR, and operations, to resolve technical issues, provide access to resources, and ensure the smooth functioning of internal systems. Communication skills and responsiveness are crucial, as you'll often coordinate between teams to troubleshoot problems and implement solutions efficiently. This role often involves managing support tickets, conducting follow-ups, and sometimes training staff on new technologies or processes, making teamwork and adaptability essential qualities for success.

What is the difference between Internal Support vs Help Desk Technician?

AspectInternal SupportHelp Desk Technician
CredentialsTypically requires IT certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentSupports internal staff within an organization, often in office settingsProvides technical support to end-users, often remotely or on-site for external clients
Employer & Industry UsageCommon in corporate IT departments, government agencies, and large organizationsFound in IT service providers, corporate help desks, and customer support centers

Internal Support and Help Desk Technicians both handle technical issues, but Internal Support primarily assists internal staff within an organization, while Help Desk Technicians often support external customers or end-users. The roles overlap in skills and certifications but differ in their work environment and target audience.

What are popular job titles related to Internal Support jobs in Illinois?

For Internal Support jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Internal Support jobs in Illinois look for?

The top searched job categories for Internal Support jobs in Illinois are:

Internal Support jobs near you
Infographic showing various Internal Support job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $37,473 per year, or $18 per hour.

murex support analyst

360 IT Professionals

Chicago, IL • On-site

Contractor

Re-posted 13 days ago

Job description

Job Description

Location: Chicago, IL (60604)

Duration: 4-6+ Months

Robust knowledge in the following areas of Murex:

  • FO/MO/BO functionalities
  • Back Office Support - OSP, workflow, payments, accounting, confirmations
  • Front office - Deal entry, simulation, pricing, pretrade rules, understanding of trading products
  • Middle Office - VAR, RISK
  • Creating/editing simulation views/layouts
  • Trade workflows
  • Adding/editing typologies (structures)
  • Importing test cases/configuration changes
  • End of Day (EOD) Processing.
  1. Monitor Murex based support tickets, provide support with all end-user issues, escalate issues to the support manager as needed.
  1. Communicate effectively in non-technical terms with end users to troubleshoot issues and bring to resolution.
  1. Ability to not only diagnose Murex issues but effectively train internal support staff on how to diagnose similar issues going forward.
  1. Contribute to customer and support analyst "how to" documentation, knowledge base articles, and internal troubleshooting guides.
  1. Ability to prioritize tasks and manage time effectively under time constraints.
Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply