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Interactive Intelligence Jobs (NOW HIRING)

GridPoint

Business Intelligence Analyst

$85K - $110K/yr

... interactive buildings. As pioneers in the smart grid, GridPoint has been innovating since 2003 to ... Advanced Analytics and Intelligence with data driven approach to manage savings and proactively ...

Huntsman

Global Market Intelligence Lead

Houston, TX · On-site

Experience using market intelligence, data-mining, or interactive data-gathering platforms. * Proficiency in IBM Planning Analytics and Power BI. * Familiarity with key marketing tools and their ...

loanDepot

Sr Telephony Systems Engineer

Long Beach, CA · On-site

$80K - $110K/yr

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred. Why work for #teamloanDepot: * Competitive compensation package based on ...

loanDepot

Sr Telephony Systems Engineer

Laguna Beach, CA · On-site

$80K - $110K/yr

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred. Why work for #teamloanDepot: * Competitive compensation package based on ...

loanDepot

Sr Telephony Systems Engineer

Long Beach, CA · On-site

$80K - $110K/yr

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred. Why work for #teamloanDepot: * Competitive compensation package based on ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred. Why work for #teamloanDepot: * Competitive compensation package based on ...

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Interactive Intelligence information

See salary details

$45.5K

$104.6K

$144K

How much do interactive intelligence jobs pay per year?

As of Sep 2, 2026, the average yearly pay for interactive intelligence in the United States is $104,643.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $118,500.00 per year, depending on experience, location, and employer.

What is an interactive intelligence?

An Interactive Intelligence job typically refers to roles at or related to the company Interactive Intelligence, which specialized in providing software and cloud services for customer engagement, communications, and collaboration. Employees in these roles often work on developing, implementing, or supporting solutions such as call center software, unified communications, and cloud contact center platforms. After being acquired by Genesys in 2016, many former Interactive Intelligence roles now focus on similar technologies within Genesys' product suite. These jobs usually require skills in software development, customer support, or IT project management, and involve working with businesses to improve their customer interaction systems.

What are some common challenges faced by professionals working in interactive intelligence roles, and how can they be addressed?

Professionals in Interactive Intelligence roles often encounter challenges such as integrating complex AI-driven solutions with existing systems, ensuring data accuracy, and maintaining real-time responsiveness. Collaboration with cross-functional teams—like software developers, data scientists, and user experience designers—is critical for overcoming these obstacles. Staying current with emerging technologies and best practices, as well as fostering clear communication between technical and non-technical stakeholders, can help address these challenges and lead to successful project outcomes.

What are the key skills and qualifications needed to thrive as an interactive intelligence engineer, and why are they important?

To thrive as an Interactive Intelligence Engineer, you need a solid background in computer science, telephony systems, and experience with Interactive Intelligence (now Genesys) platforms, often supported by relevant degrees or certifications. Familiarity with tools like Genesys PureConnect, scripting languages, and CRM integrations is typically required. Strong problem-solving abilities, effective communication, and adaptability help engineers excel in collaborating with clients and resolving complex technical issues. These competencies are crucial for delivering reliable customer engagement solutions and ensuring system performance meets organizational needs.

What is the difference between Interactive Intelligence vs Customer Service Representative?

AspectInteractive IntelligenceCustomer Service Representative
Required CredentialsTypically a degree in communications, IT, or related field; certifications in contact center softwareHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, technical support, or IT departmentsCustomer service centers, retail, or call centers
Employer & Industry UsageTech companies, contact centers, IT service providersRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentUnderstanding technical roles in contact centersCustomer interaction and support roles

Interactive Intelligence professionals focus on managing and implementing contact center technology and software, often requiring technical skills and certifications. Customer Service Representatives primarily handle customer interactions, providing support and information. While both roles are involved in customer communication, their responsibilities, skills, and work environments differ significantly.

More about Interactive Intelligence jobs

What states have the most Interactive Intelligence jobs?

States with the most job openings for Interactive Intelligence jobs include:

What job categories do people searching Interactive Intelligence jobs look for?

The top searched job categories for Interactive Intelligence jobs are:

Interactive Intelligence jobs near you
Infographic showing various Interactive Intelligence job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $104,643 per year, or $50.3 per hour.

Engineer III, Business Intelligence

Hyundai MOBIS

Fountain Valley, CA • On-site

$56 - $72.75/hr

Full-time

Posted 8 days ago

Hyundai Mobis rating

7.3

Company rating: 7.3 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

Job Purpose

The Power BI Reporting Engineer is responsible for designing, developing, maintaining, and optimizing enterprise business intelligence and reporting solutions using Microsoft Power BI. This role transforms business requirements into interactive dashboards, reports, and analytical solutions that support strategic and operational decision-making across MPA and affiliated organizations.

The engineer will work closely with business users, data engineers, database administrators, and IT teams to ensure reporting solutions are accurate, scalable, secure, and aligned with business objectives.

Key Accountabilities

  • Report & Dashboard Development
  • Design, develop, and maintain Power BI reports and dashboards.
  • Create interactive visualizations, scorecards, and executive dashboards.
  • Develop reusable report templates and visualization standards.
  • Optimize report performance and user experience.
  • Support enterprise reporting initiatives across departments.
  • Data Modeling & Analytics
  • Design and maintain Power BI semantic models.
  • Develop star schema and dimensional models for reporting.
  • Create DAX measures, calculations, KPIs, and business logic.
  • Implement row-level security (RLS) and data access controls.
  • Support self-service BI and governed analytics solutions.
  • Business Requirements & User Support
  • Gather and analyze reporting requirements from business stakeholders.
  • Convert business processes and KPIs into reporting solutions.
  • Conduct user acceptance testing (UAT).
  • Provide end-user training and documentation.
  • Serve as a liaison between business teams and technical teams.
  • Reporting Governance & Standards
  • Establish reporting standards and dashboard design guidelines.
  • Ensure consistency of KPIs and business definitions.
  • Maintain metadata and report inventory documentation.
  • Support enterprise data governance initiatives.
  • Reduce duplication of reports and datasets.
  • Monitoring & Support
  • Monitor report usage, adoption, and performance.
  • Troubleshoot report failures and refresh issues.
  • Resolve production incidents and root causes.
  • Support business users and executive stakeholders.
  • Maintain SLA and operational support standards.

Work Schedule and Travel Requirements

  • Monday - Friday 8:00 AM - 5:00 PM; Flexible Schedule at the discretion and approval of Manager
  • No Travel Required

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