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Interactive Intelligence Jobs (NOW HIRING)

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred. Why work for #teamloanDepot: * Competitive compensation package based on ...

GridPoint

Business Intelligence Analyst

$85K - $110K/yr

... interactive buildings. As pioneers in the smart grid, GridPoint has been innovating since 2003 to ... Advanced Analytics and Intelligence with data driven approach to manage savings and proactively ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred. Why work for #teamloanDepot: * Competitive compensation package based on ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred. Why work for #teamloanDepot: * Competitive compensation package based on ...

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Showing results 41-60

All JobsInteractive Intelligence Jobs

Interactive Intelligence information

See salary details

$45.5K

$104.6K

$144K

How much do interactive intelligence jobs pay per year?

As of Aug 12, 2026, the average yearly pay for interactive intelligence in the United States is $104,643.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $118,500.00 per year, depending on experience, location, and employer.

What is an interactive intelligence?

An Interactive Intelligence job typically refers to roles at or related to the company Interactive Intelligence, which specialized in providing software and cloud services for customer engagement, communications, and collaboration. Employees in these roles often work on developing, implementing, or supporting solutions such as call center software, unified communications, and cloud contact center platforms. After being acquired by Genesys in 2016, many former Interactive Intelligence roles now focus on similar technologies within Genesys' product suite. These jobs usually require skills in software development, customer support, or IT project management, and involve working with businesses to improve their customer interaction systems.

What are the key skills and qualifications needed to thrive as an interactive intelligence engineer, and why are they important?

To thrive as an Interactive Intelligence Engineer, you need a solid background in computer science, telephony systems, and experience with Interactive Intelligence (now Genesys) platforms, often supported by relevant degrees or certifications. Familiarity with tools like Genesys PureConnect, scripting languages, and CRM integrations is typically required. Strong problem-solving abilities, effective communication, and adaptability help engineers excel in collaborating with clients and resolving complex technical issues. These competencies are crucial for delivering reliable customer engagement solutions and ensuring system performance meets organizational needs.

What are some common challenges faced by professionals working in interactive intelligence roles, and how can they be addressed?

Professionals in Interactive Intelligence roles often encounter challenges such as integrating complex AI-driven solutions with existing systems, ensuring data accuracy, and maintaining real-time responsiveness. Collaboration with cross-functional teams—like software developers, data scientists, and user experience designers—is critical for overcoming these obstacles. Staying current with emerging technologies and best practices, as well as fostering clear communication between technical and non-technical stakeholders, can help address these challenges and lead to successful project outcomes.

What is the difference between Interactive Intelligence vs Customer Service Representative?

AspectInteractive IntelligenceCustomer Service Representative
Required CredentialsTypically a degree in communications, IT, or related field; certifications in contact center softwareHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, technical support, or IT departmentsCustomer service centers, retail, or call centers
Employer & Industry UsageTech companies, contact centers, IT service providersRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentUnderstanding technical roles in contact centersCustomer interaction and support roles

Interactive Intelligence professionals focus on managing and implementing contact center technology and software, often requiring technical skills and certifications. Customer Service Representatives primarily handle customer interactions, providing support and information. While both roles are involved in customer communication, their responsibilities, skills, and work environments differ significantly.

More about Interactive Intelligence jobs
What states have the most Interactive Intelligence jobs? States with the most job openings for Interactive Intelligence jobs include:
What job categories do people searching Interactive Intelligence jobs look for? The top searched job categories for Interactive Intelligence jobs are:
Interactive Intelligence jobs near you
Infographic showing various Interactive Intelligence job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $104,643 per year, or $50.3 per hour.

Enterprise Sales Executive - Digital - Microsoft

TTEC Digital

Austin, TX • Remote

$160K - $175K/yr

Full-time

Re-posted 26 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

As a Sales Executive for TTEC Digital, you’ll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture.  TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.
 
What You’ll be Doing
 
The Sales Executive (SE) is responsible for generating business revenue by acquiring new clients and expanding the business within existing clients selling Microsoft solutions focused on digital contact centers. This role will leverage our relationship as an award-winning Microsoft partner to serve clients of all sizes looking at solutions relating to Microsoft Cloud needs leading with the Microsoft Business Applications and Azure product stacks. The SE acts as a trusted advisor to our clients, developing new revenue opportunities, creating value-added opportunities, and cultivating mutually beneficial partnerships. We are focused on helping organizations deliver better customer experiences using digital transformation as an enabler.
 
·        Demonstrates resourcefulness and top-notch prospecting skills through a variety of means to identify clients and generate new revenue.  This includes networking with former partners and contacts, conducting industry research, mining social media and applying industry, technology, and solution-oriented product knowledge to identify strategic sales opportunities and generate new business.
·        Capable of presenting SOWs, ROMs, and capability presentations prospects/clients and to Microsoft in a clear and concise manner to all levels of the organization.
·        Maximizes the total value of solutions sold through deeper penetration of existing accounts, actively using all appropriate resources to win additional business across the entire Microsoft cloud platform leveraging your industry knowledge around multiple use cases.
·        Develops strong relationships with Microsoft Sales representatives and Microsoft Sales Leadership to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.
·        Presents proposals to corporate decision makers for new business, renewals, change orders, and expansion of existing base.
·        Works collaboratively with sales leadership, sales engineering, consulting, POD SMEs and others to build interactive components and presentations which outline features, benefits and unique selling points to the prospect to include SOW and RFPs.
·        Develops strong relationships with Interactive Intelligence and Microsoft Sales representatives to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.
·        Works closely with Project Management and Practice Teams to ensure successful post sales implementation and contractual fulfilment
 
What You Bring to the Role
 
·        Bachelor’s degree in business or related field preferred.
·        Minimum of 8 years related experience in selling D365 Customer Service, Sales, Customer Journey and positioning technology products and software solutions in a high touch, consultative selling environment
·        Experience with Power Platform, Azure Data & AI, CCaaS and contact center technology is preferred
·        Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization, including executive and c-levels.
·        Industry experience in Manufacturing, Healthcare and Life Sciences, Retail, or Financial Services
This position also is eligible to participate in a sales incentive plan.
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
 
Benefits available to eligible employees include the following: 
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
 
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
 
 
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
 
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
 
#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.