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Interactive Intelligence Jobs (NOW HIRING)

Control Risks

Security Intelligence Analyst

Washington, DC · On-site

$85K - $95K/yr

Support location-specific intelligence, including active and archived alerts; city and country intelligence; and interactive maps * Drafting comprehensive, well-researched, and articulate analysis ...

Control Risks

Security Intelligence Analyst

Washington, DC · On-site +1

$85K - $95K/yr

Support location-specific intelligence, including active and archived alerts; city and country intelligence; and interactive maps * Drafting comprehensive, well-researched, and articulate analysis ...

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Interactive Intelligence information

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$45.5K

$104.6K

$144K

How much do interactive intelligence jobs pay per year?

As of May 29, 2026, the average yearly pay for interactive intelligence in the United States is $104,643.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $118,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Interactive Intelligence Engineer, and why are they important?

To thrive as an Interactive Intelligence Engineer, you need a solid background in computer science, telephony systems, and experience with Interactive Intelligence (now Genesys) platforms, often supported by relevant degrees or certifications. Familiarity with tools like Genesys PureConnect, scripting languages, and CRM integrations is typically required. Strong problem-solving abilities, effective communication, and adaptability help engineers excel in collaborating with clients and resolving complex technical issues. These competencies are crucial for delivering reliable customer engagement solutions and ensuring system performance meets organizational needs.

What are some common challenges faced by professionals working in Interactive Intelligence roles, and how can they be addressed?

Professionals in Interactive Intelligence roles often encounter challenges such as integrating complex AI-driven solutions with existing systems, ensuring data accuracy, and maintaining real-time responsiveness. Collaboration with cross-functional teams—like software developers, data scientists, and user experience designers—is critical for overcoming these obstacles. Staying current with emerging technologies and best practices, as well as fostering clear communication between technical and non-technical stakeholders, can help address these challenges and lead to successful project outcomes.

What is an Interactive Intelligence job?

An Interactive Intelligence job typically refers to roles at or related to the company Interactive Intelligence, which specialized in providing software and cloud services for customer engagement, communications, and collaboration. Employees in these roles often work on developing, implementing, or supporting solutions such as call center software, unified communications, and cloud contact center platforms. After being acquired by Genesys in 2016, many former Interactive Intelligence roles now focus on similar technologies within Genesys' product suite. These jobs usually require skills in software development, customer support, or IT project management, and involve working with businesses to improve their customer interaction systems.

What is the difference between Interactive Intelligence vs Customer Service Representative?

AspectInteractive IntelligenceCustomer Service Representative
Required CredentialsTypically a degree in communications, IT, or related field; certifications in contact center softwareHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, technical support, or IT departmentsCustomer service centers, retail, or call centers
Employer & Industry UsageTech companies, contact centers, IT service providersRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentUnderstanding technical roles in contact centersCustomer interaction and support roles

Interactive Intelligence professionals focus on managing and implementing contact center technology and software, often requiring technical skills and certifications. Customer Service Representatives primarily handle customer interactions, providing support and information. While both roles are involved in customer communication, their responsibilities, skills, and work environments differ significantly.

More about Interactive Intelligence jobs
What states have the most Interactive Intelligence jobs? States with the most job openings for Interactive Intelligence jobs include:
What job categories do people searching Interactive Intelligence jobs look for? The top searched job categories for Interactive Intelligence jobs are:
Interactive Intelligence jobs near you
Infographic showing various Interactive Intelligence job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $104,643 per year, or $50.3 per hour.
Cyberspace Intelligence Analyst

Cyberspace Intelligence Analyst

Peraton

Fort George G Meade, MD • On-site

$135K - $216K/yr

Full-time

PTO

Posted 10 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

38th of 203 rated it services

Job description

Responsibilities
Peraton is seeking an experienced Cyberspace Intelligence Analyst to join our USCYBERCOM team located in the Fort Meade, MD area.
  • Leads and acts as a full participant in JPGs and OPG/OPTs developing and integrating cyber capabilities into planned operations, and in support of Combatant Commander regionally focused planning efforts
  • Contributes to the development of cyberspace operations through the analysis of intelligence products; performs a vast array of cyberspace intelligence analyst duties with limited guidance
  • Possesses an in-depth understanding of intelligence analytic concepts to monitor, assess, and report on cyberspace operations, capabilities, and vulnerabilities
  • Contributes substantive content for operational level reports, briefings, and Operational plans (OPLANS)
  • With no guidance, advises stakeholders and coordinates actions
  • Develops, integrates, and maintains operational TTPs, SOPs, and Concept of Operations (CONOPs)
  • Evaluates countermeasure assessments and provides recommendations to leadership on implementation of countermeasures
  • Contributes substantive content to the development of complex analytic approaches and recommendations to problems and situations for which data are incomplete, controversial, or which no precedence exists

#COSS
Qualifications
Required:
  • Minimum 10 years of experience as a Cyber Intelligence Analyst, with Cyber or SIGINT operations focus
  • Minimum of High School Diploma
  • Highly organized, flexible multi-tasker; strong attention to detail; excellent communications skills
  • Strong analytical skills with demonstrated initiative solving problems in past roles and responsibilities
  • U.S. Citizenship required
  • Active TS/SCI with CI Poly security clearance

Desired:
  • Experience with metrics and analyzing trend data
  • Experience as an Interactive On-Net Operator, Discovery Analyst or Exploitation Analyst (Basic, Intermediate or Senior) is helpful

Benefits:
Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and participation in an attractive bonus plan.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$135,000 - $216,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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