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Interactive Intelligence Jobs (NOW HIRING)

Credit Union Texas

Sales Leasing Consultant

Allen, TX · On-site

Auto /Dealer trace/ Dealer socket Interactive Intelligence phone w/headset Interactive Intelligence software Personal Computer/Printer Calculator/Adding Machine Fax Machine Microsoft Outlook E-Mail ...

Harnham

AI Research Engineer

Fremont, CA · On-site

$165K - $353K/yr

You'll define new benchmarks for retention, fun, and interactive intelligence using behavioral data across thousands of live environments. Your code ships to millions within weeks. Your Profile

Harnham

AI Research Engineer

Santa Clara, CA · On-site

$165K - $353K/yr

You'll define new benchmarks for retention, fun, and interactive intelligence using behavioral data across thousands of live environments. Your code ships to millions within weeks. Your Profile

Harnham

AI Research Engineer

Santa Rosa, CA · On-site

$165K - $353K/yr

You'll define new benchmarks for retention, fun, and interactive intelligence using behavioral data across thousands of live environments. Your code ships to millions within weeks. Your Profile

Harnham

AI Research Engineer

Sonoma, CA · On-site

$165K - $353K/yr

You'll define new benchmarks for retention, fun, and interactive intelligence using behavioral data across thousands of live environments. Your code ships to millions within weeks. Your Profile

Harnham

AI Research Engineer

Alameda, CA · On-site

$165K - $353K/yr

You'll define new benchmarks for retention, fun, and interactive intelligence using behavioral data across thousands of live environments. Your code ships to millions within weeks. Your Profile

Harnham

AI Research Engineer

San Francisco, CA · On-site

$165K - $353K/yr

You'll define new benchmarks for retention, fun, and interactive intelligence using behavioral data across thousands of live environments. Your code ships to millions within weeks. Your Profile

Harnham

AI Research Engineer

San Jose, CA · On-site

$165K - $353K/yr

You'll define new benchmarks for retention, fun, and interactive intelligence using behavioral data across thousands of live environments. Your code ships to millions within weeks. Your Profile

Harnham

AI Research Engineer

Hayward, CA · On-site

$165K - $353K/yr

You'll define new benchmarks for retention, fun, and interactive intelligence using behavioral data across thousands of live environments. Your code ships to millions within weeks. Your Profile

Roam

Platform Engineer

San Francisco, CA · On-site

$180K - $400K/yr

Define new benchmarks for fun, retention, and interactive intelligence in 3D worlds using behavioral data across thousands of environments. * Ship alongside a team that has already built products for ...

Harnham

AI Research Engineer

Sunnyvale, CA · On-site

$165K - $353K/yr

You'll define new benchmarks for retention, fun, and interactive intelligence using behavioral data across thousands of live environments. Your code ships to millions within weeks. Your Profile

Harnham

AI Research Engineer

San Mateo, CA · On-site

$165K - $353K/yr

You'll define new benchmarks for retention, fun, and interactive intelligence using behavioral data across thousands of live environments. Your code ships to millions within weeks. Your Profile

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All JobsInteractive Intelligence Jobs

Interactive Intelligence information

See salary details

$45.5K

$104.6K

$144K

How much do interactive intelligence jobs pay per year?

As of Jul 1, 2026, the average yearly pay for interactive intelligence in the United States is $104,643.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $118,500.00 per year, depending on experience, location, and employer.

What is an Interactive Intelligence job?

An Interactive Intelligence job typically refers to roles at or related to the company Interactive Intelligence, which specialized in providing software and cloud services for customer engagement, communications, and collaboration. Employees in these roles often work on developing, implementing, or supporting solutions such as call center software, unified communications, and cloud contact center platforms. After being acquired by Genesys in 2016, many former Interactive Intelligence roles now focus on similar technologies within Genesys' product suite. These jobs usually require skills in software development, customer support, or IT project management, and involve working with businesses to improve their customer interaction systems.

What are the key skills and qualifications needed to thrive as an Interactive Intelligence Engineer, and why are they important?

To thrive as an Interactive Intelligence Engineer, you need a solid background in computer science, telephony systems, and experience with Interactive Intelligence (now Genesys) platforms, often supported by relevant degrees or certifications. Familiarity with tools like Genesys PureConnect, scripting languages, and CRM integrations is typically required. Strong problem-solving abilities, effective communication, and adaptability help engineers excel in collaborating with clients and resolving complex technical issues. These competencies are crucial for delivering reliable customer engagement solutions and ensuring system performance meets organizational needs.

What are some common challenges faced by professionals working in Interactive Intelligence roles, and how can they be addressed?

Professionals in Interactive Intelligence roles often encounter challenges such as integrating complex AI-driven solutions with existing systems, ensuring data accuracy, and maintaining real-time responsiveness. Collaboration with cross-functional teams—like software developers, data scientists, and user experience designers—is critical for overcoming these obstacles. Staying current with emerging technologies and best practices, as well as fostering clear communication between technical and non-technical stakeholders, can help address these challenges and lead to successful project outcomes.

What is the difference between Interactive Intelligence vs Customer Service Representative?

AspectInteractive IntelligenceCustomer Service Representative
Required CredentialsTypically a degree in communications, IT, or related field; certifications in contact center softwareHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, technical support, or IT departmentsCustomer service centers, retail, or call centers
Employer & Industry UsageTech companies, contact centers, IT service providersRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentUnderstanding technical roles in contact centersCustomer interaction and support roles

Interactive Intelligence professionals focus on managing and implementing contact center technology and software, often requiring technical skills and certifications. Customer Service Representatives primarily handle customer interactions, providing support and information. While both roles are involved in customer communication, their responsibilities, skills, and work environments differ significantly.

More about Interactive Intelligence jobs
What states have the most Interactive Intelligence jobs? States with the most job openings for Interactive Intelligence jobs include:
What job categories do people searching Interactive Intelligence jobs look for? The top searched job categories for Interactive Intelligence jobs are:
Interactive Intelligence jobs near you
Sr. Technical Specialist

Sr. Technical Specialist

The Net America Corporation

Alexandria, VA

Other

Posted 5 days ago

Job description

Company Description

The Net America Corporation is a Woman-owned firm specializing in Multi-Channel Contact Centers & Help Desk Services, IT/Software Engineering & Development, Organizational & Program Management, Peer Review & Grants Management and Conference & Logistics Support.

Job Description

The net.AMERICA Corporation is seeking a Senior Technical Specialist who has detailed understanding of contact center technologies and telecommunications standards. They must poses strong contact center technology experience including; the installation and testing of systems patches and any type of software installation in accordance with the policies and procedures as set by the Customer.

Qualifications

Responsibilities included but not limited: 


Successful planning, designing, installing, configuring and troubleshooting the Interactive Intelligence Customer Interaction Center (CIC) on an Intel-based or Media Server platform for Multi-channel contact centers of 100+ seats.  

Hands-on experience installing and configuring telephony hardware and software on a server. 

Experience installing, troubleshooting, and configuring the CIC and Interaction Client (IC) software using a unified, customer based scenario.  

Knowledge of and configuration experience with the CIC IVR platform.  

Experience installing and configuring Work Force Management (WFM), preferably on the Interactive Intelligence platform.  


Experience and Education Required:

ITIL Certification Requirement(s) Interactive Intelligence (I3)

5 + years of experience Extensive and demonstrated experience with I3 platform 




Additional Information

We look forward to receiving your application! Please indicate salary requirements in cover letter.  The Net. America Corporation offers a generous comprehensive benefits package. 

The net.AMERICA Corporation is an Equal Opportunity Employer
All information will be kept confidential according to EEO guidelines.

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