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Interactive Intelligence Jobs (NOW HIRING)

AFL

Business Intelligence Co-Op

Duncan, SC · On-site

... interactive dashboards for key decision makers. All report and dashboard creation will be done ... Intelligence Suite. For Co-ops: * Currently pursuing a Bachelor's degree in Computer Science ...

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Interactive Intelligence information

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$45.5K

$104.6K

$144K

How much do interactive intelligence jobs pay per year?

As of May 30, 2026, the average yearly pay for interactive intelligence in the United States is $104,643.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $118,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Interactive Intelligence Engineer, and why are they important?

To thrive as an Interactive Intelligence Engineer, you need a solid background in computer science, telephony systems, and experience with Interactive Intelligence (now Genesys) platforms, often supported by relevant degrees or certifications. Familiarity with tools like Genesys PureConnect, scripting languages, and CRM integrations is typically required. Strong problem-solving abilities, effective communication, and adaptability help engineers excel in collaborating with clients and resolving complex technical issues. These competencies are crucial for delivering reliable customer engagement solutions and ensuring system performance meets organizational needs.

What are some common challenges faced by professionals working in Interactive Intelligence roles, and how can they be addressed?

Professionals in Interactive Intelligence roles often encounter challenges such as integrating complex AI-driven solutions with existing systems, ensuring data accuracy, and maintaining real-time responsiveness. Collaboration with cross-functional teams—like software developers, data scientists, and user experience designers—is critical for overcoming these obstacles. Staying current with emerging technologies and best practices, as well as fostering clear communication between technical and non-technical stakeholders, can help address these challenges and lead to successful project outcomes.

What is an Interactive Intelligence job?

An Interactive Intelligence job typically refers to roles at or related to the company Interactive Intelligence, which specialized in providing software and cloud services for customer engagement, communications, and collaboration. Employees in these roles often work on developing, implementing, or supporting solutions such as call center software, unified communications, and cloud contact center platforms. After being acquired by Genesys in 2016, many former Interactive Intelligence roles now focus on similar technologies within Genesys' product suite. These jobs usually require skills in software development, customer support, or IT project management, and involve working with businesses to improve their customer interaction systems.

What is the difference between Interactive Intelligence vs Customer Service Representative?

AspectInteractive IntelligenceCustomer Service Representative
Required CredentialsTypically a degree in communications, IT, or related field; certifications in contact center softwareHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, technical support, or IT departmentsCustomer service centers, retail, or call centers
Employer & Industry UsageTech companies, contact centers, IT service providersRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentUnderstanding technical roles in contact centersCustomer interaction and support roles

Interactive Intelligence professionals focus on managing and implementing contact center technology and software, often requiring technical skills and certifications. Customer Service Representatives primarily handle customer interactions, providing support and information. While both roles are involved in customer communication, their responsibilities, skills, and work environments differ significantly.

More about Interactive Intelligence jobs
What states have the most Interactive Intelligence jobs? States with the most job openings for Interactive Intelligence jobs include:
What job categories do people searching Interactive Intelligence jobs look for? The top searched job categories for Interactive Intelligence jobs are:
Interactive Intelligence jobs near you
Infographic showing various Interactive Intelligence job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $104,643 per year, or $50.3 per hour.
Interactive On-Net Operator (ION)

Interactive On-Net Operator (ION)

Ring0 Technologies Inc

Andrews Air Force Base, MD • On-site

$150K - $210K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Interactive On-Net Operator (ION)

Full-time -Onsite

Salary Range: $150,000.00 To $215,000.00 Annually

Clearance Level: TS/SCI

US Citizenship: Required

Job Classification: Full Time

Location: Joint Base Andrews (JB Andrews, MD)

Years of Experience: 7-10 years or more of relevant experience

Education Level: BS Degree

Responsibilities

  • Conduct interactive on-net operations to exploit and access malicious infrastructures utilizing MA tactics, techniques, and protocols without compromising the identity of the operator or the organization
  • Use customized scripts, functions, and tools to enable the customer to conduct interactive on-net operations efficiently, effectively, which produce cyber effects against the adversary, as the mission requires
  • Use open-source and proprietary tools for network navigation, tactical forensic analysis, and intelligence collection
  • Assist in the development of exploitation capabilities against known and newly identified targets; inform and refine operational requirements for new tools
  • Participate in planning operations, discuss requirements, features, and end-goal expectations with the customer and developers – influence and find creative solutions to achieve the mission
  • Identify problems, obstacles, and impediments before conducting an operation and report concerns to the customer
  • Document guidance on how to perform interactive on-net operations to the customer and share procedures with colleagues and other sites
  • Build and maintain a strong relationship with your team and with the customer

Required Skills:

  • Graduate of the Future Operator Readiness, Growth and Enrichment (FORGE), or equivalent, or a graduate of the Remote Interactive Operator Training
  • Three years of pen-testing/red teaming experience within the last five years, and at least six years of technical analysis, military intelligence, DNI, SIGINT analysis, or similar
  • Strong understanding of system administration (Windows and *nix), analysis, and manipulation, including startup programs, system configuration files, common executable files, and logging capabilities
  • Solid familiarity with networking analysis and manipulation, including network stack, ports, protocols, tunneling, routing concepts, firewalls, VPNs, proxy servers, and network mapping
  • Established knowledge of hacker and pen testing methodologies such as host enumeration, exploitation, privilege escalation, persistence, and effects
  • Robust understanding of detection evasion (antivirus, IDS/IPS, and other personal security products) and other post-operation steps
  • Ability to assist in the development and adaptation of exploits for operating systems, applications, and services to fit operational needs

Desired Skills:

  • Bachelors or master’s degree in computer science, software engineering, cybersecurity, or related discipline from an accredited institution in addition to the required experience
  • Certifications such as SANS’ GXPN, GAWN, GPYC, GIAC’s GPEN; Offensive Security OSCP, OSWE, OSCE, OSEE, ECCouncil’s CEH, APT, LPT, CompTIA’s PenTest+, CASP+, Cisco’s CyberOps, CCNA, CCNP, or other si
  • Experience with Python, PowerShell, or other scripting languages to automate operational requirements
  • Ability to develop and adapt exploits for operating systems, applications, and services

Company Description

RingØ Technologies ("Ring Zero") is a Veteran Owned Small Business providing mission focused solutions to the DoD, IC, Federal Law Enforcement, and Homeland Security. RingØ personnel have been working with the DoD and IC community for over 20 years delivering cutting edge and high impact Computer Network Operations (CNO) technology solutions. RingØ brings a deep technical understanding of hardware and software technology applications.