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Interactive Intelligence Jobs (NOW HIRING)

AFL

Business Intelligence Co-Op

Duncan, SC · On-site

The role involves creating reports and interactive dashboards using the Oracle Business Intelligence Suite for decision makers. Responsibilities : • This role will be responsible for meeting with ...

Roam

Research Engineer

San Francisco, CA · On-site

$200K - $350K/yr

Define new benchmarks for fun, retention, and interactive intelligence in 3D worlds using behavioral data across thousands of environments. * Ship alongside a team that has already built products for ...

Roam

Engineering Intern

San Francisco, CA · On-site

$150/hr

Define new benchmarks for fun, retention, and interactive intelligence in 3D worlds using behavioral data across thousands of environments. * Ship alongside a team that has already built products for ...

Beyond SOF

Cyberspace Intelligence Analyst II • Leads and acts as a full participant in JPGs and OPG/OPTs ... Excellent communications skills • Experience as an Interactive On-Net Operator, Discovery Analyst ...

AFL

Business Intelligence Co-Op

Duncan, SC · On-site

... interactive dashboards for key decision makers. All report and dashboard creation will be done ... Intelligence Suite. For Co-ops: * Currently pursuing a Bachelor's degree in Computer Science ...

City of Foley

Criminal Intelligence Specialist

Foley, AL · On-site

$45K - $72K/yr

Reports to the Commander/Criminal Intelligence Division. Essential Functions Extracts data from the ... Designs, deploys, and maintains interactive data-driven applications such as maps, dashboards ...

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Interactive Intelligence information

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$45.5K

$104.6K

$144K

How much do interactive intelligence jobs pay per year?

As of Jul 1, 2026, the average yearly pay for interactive intelligence in the United States is $104,643.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $118,500.00 per year, depending on experience, location, and employer.

What is an Interactive Intelligence job?

An Interactive Intelligence job typically refers to roles at or related to the company Interactive Intelligence, which specialized in providing software and cloud services for customer engagement, communications, and collaboration. Employees in these roles often work on developing, implementing, or supporting solutions such as call center software, unified communications, and cloud contact center platforms. After being acquired by Genesys in 2016, many former Interactive Intelligence roles now focus on similar technologies within Genesys' product suite. These jobs usually require skills in software development, customer support, or IT project management, and involve working with businesses to improve their customer interaction systems.

What are the key skills and qualifications needed to thrive as an Interactive Intelligence Engineer, and why are they important?

To thrive as an Interactive Intelligence Engineer, you need a solid background in computer science, telephony systems, and experience with Interactive Intelligence (now Genesys) platforms, often supported by relevant degrees or certifications. Familiarity with tools like Genesys PureConnect, scripting languages, and CRM integrations is typically required. Strong problem-solving abilities, effective communication, and adaptability help engineers excel in collaborating with clients and resolving complex technical issues. These competencies are crucial for delivering reliable customer engagement solutions and ensuring system performance meets organizational needs.

What are some common challenges faced by professionals working in Interactive Intelligence roles, and how can they be addressed?

Professionals in Interactive Intelligence roles often encounter challenges such as integrating complex AI-driven solutions with existing systems, ensuring data accuracy, and maintaining real-time responsiveness. Collaboration with cross-functional teams—like software developers, data scientists, and user experience designers—is critical for overcoming these obstacles. Staying current with emerging technologies and best practices, as well as fostering clear communication between technical and non-technical stakeholders, can help address these challenges and lead to successful project outcomes.

What is the difference between Interactive Intelligence vs Customer Service Representative?

AspectInteractive IntelligenceCustomer Service Representative
Required CredentialsTypically a degree in communications, IT, or related field; certifications in contact center softwareHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, technical support, or IT departmentsCustomer service centers, retail, or call centers
Employer & Industry UsageTech companies, contact centers, IT service providersRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentUnderstanding technical roles in contact centersCustomer interaction and support roles

Interactive Intelligence professionals focus on managing and implementing contact center technology and software, often requiring technical skills and certifications. Customer Service Representatives primarily handle customer interactions, providing support and information. While both roles are involved in customer communication, their responsibilities, skills, and work environments differ significantly.

More about Interactive Intelligence jobs
What states have the most Interactive Intelligence jobs? States with the most job openings for Interactive Intelligence jobs include:
What job categories do people searching Interactive Intelligence jobs look for? The top searched job categories for Interactive Intelligence jobs are:
Interactive Intelligence jobs near you
Business Intelligence Co-Op

Business Intelligence Co-Op

AFL

Duncan, SC • On-site

Full-time

Posted 6 days ago

Job description

Job Summary:
AFL is seeking a Business Intelligence Analyst/Developer Co-Op to assist in understanding and documenting key reporting requirements from business users. The role involves creating reports and interactive dashboards using the Oracle Business Intelligence Suite for decision makers.
Responsibilities:
• This role will be responsible for meeting with business users to understand and document their key reporting requirements and then translating those requirements into reports and/or interactive dashboards for key decision makers.
• All report and dashboard creation will be done utilizing the Oracle Business Intelligence Suite.
Qualifications:
Required:
• Currently pursuing a Bachelor’s degree in Computer Science, Software Engineering, Math, Management Information Systems, or a related area.
• At least Sophomore standing with a minimum 2.75 GPA
• Must be willing to commit to 2 semesters, rotating from AFL and school.
• Must have strong verbal and written communication skills.
• Proficient in MS Office
Preferred:
• Prefer majors in Computer Science, Software Engineering, Math, Management Information Systems, or a related area
• Prefer students who have experience with relational databases or any software development language. (Experience could be academic or professional)
Company:
AFL is a telecommunication company that offers fiber optic cable, transmission and substation accessories to its clients. Founded in 1984, the company is headquartered in Duncan, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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