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Interactive Intelligence Jobs in Ohio (NOW HIRING)

React Health

Business Intelligence Analyst

Dublin, OH · On-site

$75K - $95K/yr

... creating interactive visualizations that enable stakeholders to explore data and gain actionable ... intelligence. * Participate in knowledge-sharing sessions with stakeholders to enhance their ...

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All JobsInteractive Intelligence JobsInteractive Intelligence Jobs in Ohio

Interactive Intelligence information

See Ohio salary details

$43.3K

$99.5K

$136.9K

How much do interactive intelligence jobs pay per year?

As of Sep 2, 2026, the average yearly pay for interactive intelligence in Ohio is $99,484.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,400.00 and $112,700.00 per year, depending on experience, location, and employer.

What is an interactive intelligence?

An Interactive Intelligence job typically refers to roles at or related to the company Interactive Intelligence, which specialized in providing software and cloud services for customer engagement, communications, and collaboration. Employees in these roles often work on developing, implementing, or supporting solutions such as call center software, unified communications, and cloud contact center platforms. After being acquired by Genesys in 2016, many former Interactive Intelligence roles now focus on similar technologies within Genesys' product suite. These jobs usually require skills in software development, customer support, or IT project management, and involve working with businesses to improve their customer interaction systems.

What are some common challenges faced by professionals working in interactive intelligence roles, and how can they be addressed?

Professionals in Interactive Intelligence roles often encounter challenges such as integrating complex AI-driven solutions with existing systems, ensuring data accuracy, and maintaining real-time responsiveness. Collaboration with cross-functional teams—like software developers, data scientists, and user experience designers—is critical for overcoming these obstacles. Staying current with emerging technologies and best practices, as well as fostering clear communication between technical and non-technical stakeholders, can help address these challenges and lead to successful project outcomes.

What are the key skills and qualifications needed to thrive as an interactive intelligence engineer, and why are they important?

To thrive as an Interactive Intelligence Engineer, you need a solid background in computer science, telephony systems, and experience with Interactive Intelligence (now Genesys) platforms, often supported by relevant degrees or certifications. Familiarity with tools like Genesys PureConnect, scripting languages, and CRM integrations is typically required. Strong problem-solving abilities, effective communication, and adaptability help engineers excel in collaborating with clients and resolving complex technical issues. These competencies are crucial for delivering reliable customer engagement solutions and ensuring system performance meets organizational needs.

What is the difference between Interactive Intelligence vs Customer Service Representative?

AspectInteractive IntelligenceCustomer Service Representative
Required CredentialsTypically a degree in communications, IT, or related field; certifications in contact center softwareHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, technical support, or IT departmentsCustomer service centers, retail, or call centers
Employer & Industry UsageTech companies, contact centers, IT service providersRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentUnderstanding technical roles in contact centersCustomer interaction and support roles

Interactive Intelligence professionals focus on managing and implementing contact center technology and software, often requiring technical skills and certifications. Customer Service Representatives primarily handle customer interactions, providing support and information. While both roles are involved in customer communication, their responsibilities, skills, and work environments differ significantly.

What are popular job titles related to Interactive Intelligence jobs in Ohio?

For Interactive Intelligence jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Interactive Intelligence jobs in Ohio look for?

The top searched job categories for Interactive Intelligence jobs in Ohio are:

Interactive Intelligence jobs near you
Infographic showing various Interactive Intelligence job openings in Ohio as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $99,484 per year, or $47.8 per hour.

Artificial Intelligence/Machine Learning Engineer (Pending Contract Award)

Design Interactive

Dayton, OH • Hybrid

Full-time

Re-posted 20 days ago

Job description

Pipeline Requisition – Proposal (Anticipated Start: September 2026)
Location: Wright Patterson Air Force Base, Dayton, OH (subject to award)
Contract Type: Proposal Pipeline – Positions contingent upon contract award
Overview: We are building a talent pipeline in support of an upcoming contract proposal to provide advisory and assistance services to Air Force Life Cycle Management Center (AFLCMC) to support the National Air and Space Intelligence Center (NASIC) mission areas including engineering, analysis, information technology and cyber security, with anticipated work beginning in September 2026. This position will support NASIC’s production of technical intelligence; modernize capabilities; support intelligence community collaboration and Department of War (DoW) mission needs.
Work will be performed on-site at Wright Patterson Air Force Base, Dayton, OH, pending award.
Required Qualifications:
  • Ability to obtain and maintain a DoD security clearance (Secret or TS/SCI depending on role)
  • Strong background directly aligned with the technical or analytical specialty area
  • Strong analytical, communication, and writing skills
  • For some roles, advanced degrees (MS/PhD) are preferred
Desired Qualifications
  • Experience supporting DoW, interagency, or national security missions is highly desirable
  • Experience within the National Air and Space Intelligence Center (NASIC) community.
We are currently gathering interest and pre-qualifying candidates for the potential role described below:
Artificial Intelligence/Machine Learning Engineer
The Artificial Intelligence/Machine Learning (AI/ML) Engineer provides engineering support to deliver secure, low‑risk technical solutions and effective program execution, including the integration of intelligent automation, AI, and machine learning. Responsibilities include developing and managing programs to guide digital transformation to cloud computing environments and the implementation of intelligent automation, AI and ML capabilities. The engineer leads programs that guide the application of hardware, software, and policy to modernize and adapt legacy systems for hybrid classified cloud environments. Additionally, the engineer develops and oversees programs that enable the adoption and operationalization of IA/AI/ML solutions, ensuring alignment with mission priorities, data strategies, and security requirements.
Desired Experience:
  • Bachelor’s degree in computer science/engineering or related discipline
  • Minimum 5 years of related experience.
  • Requires proficiency in complete software development lifecycle.
  • 3+ years of experience in AL/ML-based solutions, including Python programming and deep learning frameworks such as PyTorch, TensorFlow, or Keras
  • Experience developing Natural Language Processing (NLP), Large Language Models (LLM), and Retrieval-Augmented Generation (RAG)-enabled solutions
  • Experience applying AI/ML research to develop AI/ML solutions
  • Knowledge of core AI/ML concepts, including clustering, regression, classification, algorithm selection, and model evaluation
  • Requires good oral and written communication skills, interpersonal skills, including ability to adapt and work effectively in a variety of configurations independently, as a member of a team, and in a matrix reporting environment.
  • Requires ability to prioritize tasks, show considerable initiative, resolve conflicts and handle complaints.
About Us – Design Interactive, Inc.
Founded in 1998, Design Interactive (DI) is a small business dedicated to optimizing and enhancing human performance by utilizing cutting-edge technology, pioneering research, and focusing on digital transformation.
We deliver end-to-end solutions—Huan Factors amp; Human Systems Integration, UX/UI Design amp; Human-Centered Design, Digital Transformation, Applied Research amp; Technology Development, Data Science amp; Advanced Analytics, Artificial Intelligence amp; Machine Learning (AI/ML), Life Cycle Software Development, and System amp; Software Integration. DI solves high impact performance challenges across both defense and commercial industries.
Our Mission:
We Empower People with Innovative Technology.
Our Culture:
We’re committed to an inclusive and diverse workplace where every individual feels valued and respected. We provide equal opportunities to all candidates, regardless of background or identity.
Equal Employment Opportunity (EEO) Statement
We encourage applications from candidates of all backgrounds, experiences, and abilities—including those from underrepresented communities in technology.

Apply