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Interactive Intelligence Jobs in Ohio (NOW HIRING)

BI Engineer

Columbus, OH · On-site

$49.25 - $64/hr

... interactive analytics. Design and maintain a centralized enterprise visualization dashboard and ... Contribute to BWE's Intelligence Platform initiative by defining BI requirements, data ...

BI Engineer

Dublin, OH · On-site

$48.25 - $62.50/hr

... interactive analytics. Design and maintain a centralized enterprise visualization dashboard and ... Contribute to BWE's Intelligence Platform initiative by defining BI requirements, data ...

Job Title Software Developer Location Wright-Patterson, OH 45433 US (Primary) Category Intelligence ... Develops interfaces to include interactive webpages and web services. * Possesses sufficient ...

Help Desk Anst I

Dayton, OH · On-site

$51K - $87K/yr

... batch and interactive job submissions, and software utilization. * Perform password resets and ... Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense ...

Promote the social, physical, and intellectual growth of the children in your care. Take the lead ... fun, interactive learning experiences to share with the preschool children. * Leader! Take on the ...

Promote the social, physical, and intellectual growth of the children in your care. Take the lead ... fun, interactive learning experiences to share with the preschool children. * Leader! Take on the ...

Job Summary Do you have a passion for Artificial Intelligence (AI) and are looking to make a ... tools for interactive AI applications across various IT systems? If so, we have an exciting ...

Job Summary Do you have a passion for Artificial Intelligence (AI) and are looking to make a ... tools for interactive AI applications across various IT systems? If so, we have an exciting ...

Lead Teacher

Mason, OH

$14 - $18.75/hr

Develop fun, interactive learning experiences while mentoring fellow Teachers. * Care! Promote the social, physical, and intellectual growth of the preschool children in your class. * Call the shots!

Lead Teacher - PART TIME

Mason, OH · On-site

$14 - $18.75/hr

Develop fun, interactive learning experiences while mentoring fellow Teachers. * Care! Promote the social, physical, and intellectual growth of the preschool children in your class. * Call the shots!

Lead Teacher

West Chester, OH

$14.25 - $18.75/hr

Develop fun, interactive learning experiences while mentoring fellow Teachers. * Care! Promote the social, physical, and intellectual growth of the preschool children in your class. * Call the shots!

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Showing results 1-20

Interactive Intelligence information

See Ohio salary details

$43.3K

$99.5K

$136.9K

How much do interactive intelligence jobs pay per year?

As of Jul 2, 2026, the average yearly pay for interactive intelligence in Ohio is $99,484.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,400.00 and $112,700.00 per year, depending on experience, location, and employer.

What is an Interactive Intelligence job?

An Interactive Intelligence job typically refers to roles at or related to the company Interactive Intelligence, which specialized in providing software and cloud services for customer engagement, communications, and collaboration. Employees in these roles often work on developing, implementing, or supporting solutions such as call center software, unified communications, and cloud contact center platforms. After being acquired by Genesys in 2016, many former Interactive Intelligence roles now focus on similar technologies within Genesys' product suite. These jobs usually require skills in software development, customer support, or IT project management, and involve working with businesses to improve their customer interaction systems.

What are the key skills and qualifications needed to thrive as an Interactive Intelligence Engineer, and why are they important?

To thrive as an Interactive Intelligence Engineer, you need a solid background in computer science, telephony systems, and experience with Interactive Intelligence (now Genesys) platforms, often supported by relevant degrees or certifications. Familiarity with tools like Genesys PureConnect, scripting languages, and CRM integrations is typically required. Strong problem-solving abilities, effective communication, and adaptability help engineers excel in collaborating with clients and resolving complex technical issues. These competencies are crucial for delivering reliable customer engagement solutions and ensuring system performance meets organizational needs.

What are some common challenges faced by professionals working in Interactive Intelligence roles, and how can they be addressed?

Professionals in Interactive Intelligence roles often encounter challenges such as integrating complex AI-driven solutions with existing systems, ensuring data accuracy, and maintaining real-time responsiveness. Collaboration with cross-functional teams—like software developers, data scientists, and user experience designers—is critical for overcoming these obstacles. Staying current with emerging technologies and best practices, as well as fostering clear communication between technical and non-technical stakeholders, can help address these challenges and lead to successful project outcomes.

What is the difference between Interactive Intelligence vs Customer Service Representative?

AspectInteractive IntelligenceCustomer Service Representative
Required CredentialsTypically a degree in communications, IT, or related field; certifications in contact center softwareHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, technical support, or IT departmentsCustomer service centers, retail, or call centers
Employer & Industry UsageTech companies, contact centers, IT service providersRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentUnderstanding technical roles in contact centersCustomer interaction and support roles

Interactive Intelligence professionals focus on managing and implementing contact center technology and software, often requiring technical skills and certifications. Customer Service Representatives primarily handle customer interactions, providing support and information. While both roles are involved in customer communication, their responsibilities, skills, and work environments differ significantly.

What are popular job titles related to Interactive Intelligence jobs in Ohio? For Interactive Intelligence jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Interactive Intelligence jobs in Ohio look for? The top searched job categories for Interactive Intelligence jobs in Ohio are:

$49.25 - $64/hr

Full-time

Posted 2 days ago


Job description

You bring our data to life. Your dashboards and models help teams understand performance and make better decisions, faster. We are relying on you to optimize reporting, enable self-service, and maintain data consistency. Your work will enable real-time visibility, prediction, and insight-driven BWE.

Responsibilities:

Design and develop reusable dashboards, scorecards, and visualizations to surface key metrics and performance indicators with focus on real-time data updates and interactive analytics.

Design and maintain a centralized enterprise visualization dashboard and landing page, serving as the primary analytics hub for BWE.

Partner with stakeholders to define business requirements and translate them into actionable insights while identifying opportunities for predictive analytics and automated reporting.

Optimize data models and queries for performance and scalability ensuring efficient data processing and fast dashboard load times.

Manage and improve BI platform configurations, access controls, and dataset refreshes with automated scheduling and exception monitoring.

Ensure reporting consistency and standardization across teams and departments through reusable templates and governance frameworks.

Support BWE's community development initiative by servicing as an internal SME for distributed visualization developers across the enterprise, providing guidance on design and functionality, answering technical questions, delivering training, and encouraging user-led development.

Contribute to BWE's Intelligence Platform initiative by defining BI requirements, data visualization standards, and user experience specifications.

Key Deliverables:

Work with business partners to deliver a comprehensive suite of reusable BWE dashboards for top priorities with documented user guides and refresh schedules.

Analyze current dashboard performance and implement specific improvements to load times, interactivity, or data accuracy with measurable results.

Document and present at least three specific opportunities where automated insights, predictive analytics, or AI-enhanced reporting can significantly improve decision speed, reduce manual effort, or provide competitive advantage.

Establish baseline metrics for dashboard usage, performance, and user satisfaction with monthly reporting and continuous improvement process.

Research and recommend AI-powered BI tools for future implementation, including natural language processing for queries and automated insight generation, with cost-benefit analysis.

Create standardized dashboard templates and governance guidelines that other team members can use for consistent reporting across the organization.

Minimum Qualifications:

Bachelor's degree in Computer Science, Information Systems, Data Analytics, or related field, or equivalent practical experience.

3+ years of experience in business intelligence, data analysis, or data engineering roles.

Proficiency in BI and visualization tools such as ThoughtSpot, Power BI, Tableau, or Looker; familiarity with cloud-native or AI-powered BI platforms.

Strong SQL skills with experience in optimizing queries and building performant data models.

Familiarity with data warehousing concepts, ETL/ELT pipelines, and relational database systems.

Experience translating business requirements into effective dashboards, reports, and analytics solutions.

Solid understanding of data governance, access controls, and maintaining reporting consistency across teams.

Excellent communication and collaboration skills to work effectively with both technical and non-technical stakeholders.

Preferred Qualifications:

Master's degree in Data Analytics, Computer Science, or related discipline.

5+ years of experience designing and maintaining enterprise BI solutions in a corporate environment.

Hands-on experience with ThoughtSpot, including live boards, search-based analytics, and SpotIQ; advanced knowledge of Power BI (DAX, Power Query, dataflows), or equivalent advanced expertise in Tableau/Looker.

Experience with cloud data platforms (e.g., Azure Synapse, Snowflake, BigQuery, or Redshift).

Familiarity with predictive analytics, AI-powered BI, or natural language query tools.

Experience working with APIs and connecting diverse data sources for integrated reporting.

Strong knowledge of performance tuning for large datasets, real-time dashboards, and interactive reporting.

Exposure to data governance frameworks and compliance standards (e.g., SOC 2, GDPR, ISO).

Experience mentoring end users or delivering training programs for self-service analytics adoption

We encourage you to explore the career opportunities we have available here at BWE!