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Interactive Intelligence Jobs in California (NOW HIRING)

Roam

Platform Engineer

San Francisco, CA · On-site

$180K - $400K/yr

Define new benchmarks for fun, retention, and interactive intelligence in 3D worlds using behavioral data across thousands of environments. * Ship alongside a team that has already built products for ...

Roam

Research Engineer

San Francisco, CA · On-site

$200K - $350K/yr

Define new benchmarks for fun, retention, and interactive intelligence in 3D worlds using behavioral data across thousands of environments. * Ship alongside a team that has already built products for ...

Roam

Engineering Intern

San Francisco, CA · On-site

$150/hr

Define new benchmarks for fun, retention, and interactive intelligence in 3D worlds using behavioral data across thousands of environments. * Ship alongside a team that has already built products for ...

LHH US

Business Intelligence Engineer

San Francisco, CA · On-site

$100K - $140K/yr

The ideal candidate will have experience building reports and dashboards, developing interactive ... Strong experience developing business intelligence reports and dashboards. * Experience with modern ...

LHH US

Business Intelligence Engineer

San Francisco, CA

$100K - $140K/yr

The ideal candidate will have experience building reports and dashboards, developing interactive ... Strong experience developing business intelligence reports and dashboards. * Experience with modern ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred. Why work for #teamloanDepot: * Competitive compensation package based on ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA

$80K - $110K/yr

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred. Why work for #teamloanDepot: * Competitive compensation package based on ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred. Why work for #teamloanDepot: * Competitive compensation package based on ...

Ventura Foods

Business Intelligence Engineer

Irvine, CA · On-site

$54.50 - $70.75/hr

Reporting & Visualization Development Design, develop, and optimize interactive dashboards, reports ... intelligence and analytics solutions that enable enterprise reporting and data-driven decision ...

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All JobsInteractive Intelligence JobsInteractive Intelligence Jobs in California

Interactive Intelligence information

See California salary details

$44.9K

$103.3K

$142.1K

How much do interactive intelligence jobs pay per year?

As of Aug 11, 2026, the average yearly pay for interactive intelligence in California is $103,273.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $116,900.00 per year, depending on experience, location, and employer.

What is an interactive intelligence?

An Interactive Intelligence job typically refers to roles at or related to the company Interactive Intelligence, which specialized in providing software and cloud services for customer engagement, communications, and collaboration. Employees in these roles often work on developing, implementing, or supporting solutions such as call center software, unified communications, and cloud contact center platforms. After being acquired by Genesys in 2016, many former Interactive Intelligence roles now focus on similar technologies within Genesys' product suite. These jobs usually require skills in software development, customer support, or IT project management, and involve working with businesses to improve their customer interaction systems.

What are the key skills and qualifications needed to thrive as an interactive intelligence engineer, and why are they important?

To thrive as an Interactive Intelligence Engineer, you need a solid background in computer science, telephony systems, and experience with Interactive Intelligence (now Genesys) platforms, often supported by relevant degrees or certifications. Familiarity with tools like Genesys PureConnect, scripting languages, and CRM integrations is typically required. Strong problem-solving abilities, effective communication, and adaptability help engineers excel in collaborating with clients and resolving complex technical issues. These competencies are crucial for delivering reliable customer engagement solutions and ensuring system performance meets organizational needs.

What are some common challenges faced by professionals working in interactive intelligence roles, and how can they be addressed?

Professionals in Interactive Intelligence roles often encounter challenges such as integrating complex AI-driven solutions with existing systems, ensuring data accuracy, and maintaining real-time responsiveness. Collaboration with cross-functional teams—like software developers, data scientists, and user experience designers—is critical for overcoming these obstacles. Staying current with emerging technologies and best practices, as well as fostering clear communication between technical and non-technical stakeholders, can help address these challenges and lead to successful project outcomes.

What is the difference between Interactive Intelligence vs Customer Service Representative?

AspectInteractive IntelligenceCustomer Service Representative
Required CredentialsTypically a degree in communications, IT, or related field; certifications in contact center softwareHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, technical support, or IT departmentsCustomer service centers, retail, or call centers
Employer & Industry UsageTech companies, contact centers, IT service providersRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentUnderstanding technical roles in contact centersCustomer interaction and support roles

Interactive Intelligence professionals focus on managing and implementing contact center technology and software, often requiring technical skills and certifications. Customer Service Representatives primarily handle customer interactions, providing support and information. While both roles are involved in customer communication, their responsibilities, skills, and work environments differ significantly.

What are popular job titles related to Interactive Intelligence jobs in California? For Interactive Intelligence jobs in California, the most frequently searched job titles are:
What job categories do people searching Interactive Intelligence jobs in California look for? The top searched job categories for Interactive Intelligence jobs in California are:
Interactive Intelligence jobs near you
Infographic showing various Interactive Intelligence job openings in California as of August 2026, with employment types broken down into 1% Internship, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $103,273 per year, or $49.7 per hour.

Senior Product Analyst, Competitive Intelligence

Sony Interactive Entertainment (SIE)

San Mateo, CA • Hybrid

$194K - $234K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Senior Product Analyst, Competitive Intelligence

San Mateo, CA

Role Overview

Sony Interactive Entertainment LLC seeks a Senior Product Analyst, Competitive Intelligence in San Mateo, CA to perform breakdowns and analysis on noteworthy competitive titles, analyzing revenue and engagement as well as systems and other design elements.

Requirements

  • Bachelor's degree in Business Analytics, Data Science, or related field or equivalent and five (5) years of progressively responsible experience analyzing competitive title trends and broader market trends in the video game industry by analyzing monetization strategies and virtual economies; developing revenue and financial forecasting models using SQL, R and Python to project in-game monetization performance and live service revenue outcomes; building and maintaining data pipelines (ETL workflows) using SQL and R/Python to integrate, clean, and standardize datasets from multiple sources; designing and deploying interactive dashboards and visualizations using Tableau, Looker, and Power BI to track performance metrics and KPIs; defining and monitoring key performance indicators (KPIs) for live service titles, including engagement, retention, and monetization, and creating benchmarks against industry standards; conducting competitive market analysis and creating structured reports on industry trends, competitive title performance, and monetization approaches to support strategic decision-making; applying statistical modeling techniques and performing statistical analysis on cohorts and retention, building forecasting models, automating databases, and integrating multiple internal and third party data sources; and in executing duties, utilizing data analysis tools and languages including Excel, SQL, R and Python, and data visualization tools including Tableau, Looker and Power BI.
  • Telecommuting and/or working from home may be permissible pursuant to company policies.

Please refer to ourCandidate Privacy Noticefor more information about how we process your personal information, and your data protection rights.

At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.


Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.


In addition, this roleis eligiblefor SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.This role also may be eligible for a bonus package.Clickhereto learn more.

The estimated base pay range for this role is listed below.

$194,834.00 - $234,834.00/year

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to ourCandidate Privacy Noticefor more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to ourCandidate Privacy Noticefor more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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