ZipRecruiter

Log In

1

Interactive Intelligence Jobs in California (NOW HIRING)

Roam

Platform Engineer

San Francisco, CA · On-site

$180K - $400K/yr

Define new benchmarks for fun, retention, and interactive intelligence in 3D worlds using behavioral data across thousands of environments. * Ship alongside a team that has already built products for ...

Roam

Research Engineer

San Francisco, CA · On-site

$200K - $350K/yr

Define new benchmarks for fun, retention, and interactive intelligence in 3D worlds using behavioral data across thousands of environments. * Ship alongside a team that has already built products for ...

Collabera Digital

Telephony Developer

Irvine, CA · On-site

$140K - $150K/yr

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP * Intermediate knowledge of networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP. * Guide and ...

Roam

Engineering Intern

San Francisco, CA · On-site

$150/hr

Define new benchmarks for fun, retention, and interactive intelligence in 3D worlds using behavioral data across thousands of environments. * Ship alongside a team that has already built products for ...

loanDepot

Sr Telephony Systems Engineer

Laguna Beach, CA · On-site

$80K - $110K/yr

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred. Why work for #teamloanDepot: * Competitive compensation package based on ...

loanDepot

Sr Telephony Systems Engineer

Long Beach, CA · On-site

$80K - $110K/yr

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred. Why work for #teamloanDepot: * Competitive compensation package based on ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred. Why work for #teamloanDepot: * Competitive compensation package based on ...

loanDepot

Sr Telephony Systems Engineer

Long Beach, CA · On-site

$80K - $110K/yr

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred. Why work for #teamloanDepot: * Competitive compensation package based on ...

loanDepot

Sr Telephony Systems Engineer

Costa Mesa, CA · On-site

$80K - $110K/yr

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred. Why work for #teamloanDepot: * Competitive compensation package based on ...

next page

Showing results 1-20

All JobsInteractive Intelligence JobsInteractive Intelligence Jobs in California

Interactive Intelligence information

See California salary details

$44.9K

$103.3K

$142.1K

How much do interactive intelligence jobs pay per year?

As of Sep 2, 2026, the average yearly pay for interactive intelligence in California is $103,273.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $116,900.00 per year, depending on experience, location, and employer.

What is an interactive intelligence?

An Interactive Intelligence job typically refers to roles at or related to the company Interactive Intelligence, which specialized in providing software and cloud services for customer engagement, communications, and collaboration. Employees in these roles often work on developing, implementing, or supporting solutions such as call center software, unified communications, and cloud contact center platforms. After being acquired by Genesys in 2016, many former Interactive Intelligence roles now focus on similar technologies within Genesys' product suite. These jobs usually require skills in software development, customer support, or IT project management, and involve working with businesses to improve their customer interaction systems.

What are some common challenges faced by professionals working in interactive intelligence roles, and how can they be addressed?

Professionals in Interactive Intelligence roles often encounter challenges such as integrating complex AI-driven solutions with existing systems, ensuring data accuracy, and maintaining real-time responsiveness. Collaboration with cross-functional teams—like software developers, data scientists, and user experience designers—is critical for overcoming these obstacles. Staying current with emerging technologies and best practices, as well as fostering clear communication between technical and non-technical stakeholders, can help address these challenges and lead to successful project outcomes.

What are the key skills and qualifications needed to thrive as an interactive intelligence engineer, and why are they important?

To thrive as an Interactive Intelligence Engineer, you need a solid background in computer science, telephony systems, and experience with Interactive Intelligence (now Genesys) platforms, often supported by relevant degrees or certifications. Familiarity with tools like Genesys PureConnect, scripting languages, and CRM integrations is typically required. Strong problem-solving abilities, effective communication, and adaptability help engineers excel in collaborating with clients and resolving complex technical issues. These competencies are crucial for delivering reliable customer engagement solutions and ensuring system performance meets organizational needs.

What is the difference between Interactive Intelligence vs Customer Service Representative?

AspectInteractive IntelligenceCustomer Service Representative
Required CredentialsTypically a degree in communications, IT, or related field; certifications in contact center softwareHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, technical support, or IT departmentsCustomer service centers, retail, or call centers
Employer & Industry UsageTech companies, contact centers, IT service providersRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentUnderstanding technical roles in contact centersCustomer interaction and support roles

Interactive Intelligence professionals focus on managing and implementing contact center technology and software, often requiring technical skills and certifications. Customer Service Representatives primarily handle customer interactions, providing support and information. While both roles are involved in customer communication, their responsibilities, skills, and work environments differ significantly.

What are popular job titles related to Interactive Intelligence jobs in California?

For Interactive Intelligence jobs in California, the most frequently searched job titles are:

What job categories do people searching Interactive Intelligence jobs in California look for?

The top searched job categories for Interactive Intelligence jobs in California are:

Interactive Intelligence jobs near you
Infographic showing various Interactive Intelligence job openings in California as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $103,273 per year, or $49.7 per hour.

Genesys Architect

Comprehensive Resources Inc.

Irvine, CA • On-site

Other

Posted 6 days ago

Job description

Genesys Architect

Irvine, CA :: 4-5 days onsite

Longterm Contract

JD:

  • Provides level 3 support for user issues that level 1 and level 2 cannot handle.
  • Configures the Interactive Voice Response ( IVR ).
  • Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP
  • Intermediate knowledge of networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP.

Must Have:
- Bachelor s Degree in a technical field preferred, or minimum of six (6) years communications technical experience
- Minimum of three (3) years contact center telephony support experience
- Experience in the Mortgage industry preferred
- Experience with operations management of a Windows server environment (backup, virus protection, remote office architecture, etc.) required
- Experience with Microsoft Windows 2008/2012 (Active Directory, DNS, DHCP, Clustering, IIS, GPO s, and Windows Scripting) preferred
- Experience with Azure, O365, and Exchange Online a plus
- Telephony certification (Genesys, Cisco, etc.) required
- Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position
- Good working knowledge and understanding IT network and systems architecture
- Extensive knowledge of telephony systems: phone systems, dialer and contact center applications
- Good working knowledge of Cisco IP networks
- Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook
- Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs
- Effective organizational and time management skills

Apply