1

Interactive Intelligence Jobs in California (NOW HIRING)

Business Intelligence Engineer

Irvine, CA · Hybrid

$54.50 - $70.75/hr

Reporting & Visualization Development Design, develop, and optimize interactive dashboards, reports ... intelligence and analytics solutions that enable enterprise reporting and data-driven decision ...

Business Intelligence Engineer

Irvine, CA · On-site

$54.75 - $71/hr

Reporting & Visualization Development Design, develop, and optimize interactive dashboards, reports ... intelligence and analytics solutions that enable enterprise reporting and data-driven decision ...

Business Intelligence Engineer

Irvine, CA · On-site

$54.50 - $70.75/hr

Reporting & Visualization Development Design, develop, and optimize interactive dashboards, reports ... intelligence and analytics solutions that enable enterprise reporting and data-driven decision ...

Showing results 21-40

Interactive Intelligence information

See California salary details

$44.9K

$103.3K

$142.1K

How much do interactive intelligence jobs pay per year?

As of Aug 12, 2026, the average yearly pay for interactive intelligence in California is $103,273.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $116,900.00 per year, depending on experience, location, and employer.

What is an interactive intelligence?

An Interactive Intelligence job typically refers to roles at or related to the company Interactive Intelligence, which specialized in providing software and cloud services for customer engagement, communications, and collaboration. Employees in these roles often work on developing, implementing, or supporting solutions such as call center software, unified communications, and cloud contact center platforms. After being acquired by Genesys in 2016, many former Interactive Intelligence roles now focus on similar technologies within Genesys' product suite. These jobs usually require skills in software development, customer support, or IT project management, and involve working with businesses to improve their customer interaction systems.

What are the key skills and qualifications needed to thrive as an interactive intelligence engineer, and why are they important?

To thrive as an Interactive Intelligence Engineer, you need a solid background in computer science, telephony systems, and experience with Interactive Intelligence (now Genesys) platforms, often supported by relevant degrees or certifications. Familiarity with tools like Genesys PureConnect, scripting languages, and CRM integrations is typically required. Strong problem-solving abilities, effective communication, and adaptability help engineers excel in collaborating with clients and resolving complex technical issues. These competencies are crucial for delivering reliable customer engagement solutions and ensuring system performance meets organizational needs.

What are some common challenges faced by professionals working in interactive intelligence roles, and how can they be addressed?

Professionals in Interactive Intelligence roles often encounter challenges such as integrating complex AI-driven solutions with existing systems, ensuring data accuracy, and maintaining real-time responsiveness. Collaboration with cross-functional teams—like software developers, data scientists, and user experience designers—is critical for overcoming these obstacles. Staying current with emerging technologies and best practices, as well as fostering clear communication between technical and non-technical stakeholders, can help address these challenges and lead to successful project outcomes.

What is the difference between Interactive Intelligence vs Customer Service Representative?

AspectInteractive IntelligenceCustomer Service Representative
Required CredentialsTypically a degree in communications, IT, or related field; certifications in contact center softwareHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, technical support, or IT departmentsCustomer service centers, retail, or call centers
Employer & Industry UsageTech companies, contact centers, IT service providersRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentUnderstanding technical roles in contact centersCustomer interaction and support roles

Interactive Intelligence professionals focus on managing and implementing contact center technology and software, often requiring technical skills and certifications. Customer Service Representatives primarily handle customer interactions, providing support and information. While both roles are involved in customer communication, their responsibilities, skills, and work environments differ significantly.

What are popular job titles related to Interactive Intelligence jobs in California? For Interactive Intelligence jobs in California, the most frequently searched job titles are:
What job categories do people searching Interactive Intelligence jobs in California look for? The top searched job categories for Interactive Intelligence jobs in California are:
Infographic showing various Interactive Intelligence job openings in California as of August 2026, with employment types broken down into 1% Internship, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $103,273 per year, or $49.7 per hour.

Business Intelligence Engineer

Ventura Foods

Irvine, CA • Hybrid

$54.50 - $70.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago


Ventura Foods rating

6.9

Company rating: 6.9 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

240th of 437 rated food and drinks producers


Job description

Employment Type: Salaried
Work Arrangement: Hybrid 

Position Summary:

The BI Engineer is responsible for designing, developing, and maintaining scalable reporting and analytics solutions that enable data-driven decision-making across the organization. This role focuses on building modern dashboards, semantic data models, and visualization layers using tools such as Power BI, Tableau, or other cloud-based BI platforms.

The BI Engineer transforms complex data into intuitive and actionable insights by developing interactive dashboards, optimizing data models, and ensuring high-quality reporting standards. This role collaborates closely with data engineers, analysts, and business stakeholders to translate business requirements into impactful visual analytics solutions while applying best practices in data governance, security, usability, and performance optimization.

Additionally, the BI Engineer ensures the scalability, reliability, and accessibility of reporting platforms by implementing efficient data models, managing semantic layers, and optimizing queries to support enterprise analytics initiatives and self-service BI capabilities.

Major Duties and Responsibilities:
  • Reporting & Visualization Development
    Design, develop, and optimize interactive dashboards, reports, and visualization solutions that enable reliable and scalable business insights across the organization. Implement best practices in BI development including data modeling, visualization standards, and performance optimization to ensure high usability and responsiveness of reporting platforms. Collaborate with cross-functional teams to align reporting solutions with business objectives and evolving analytical needs. availability and uninterrupted service delivery. Collaborate with cross-functional teams to align engineering solutions with organizational goals and evolving business needs.
  • Semantic Modeling & BI Platform Development
    Develop and maintain modern semantic data models and reporting layers using BI platforms such as Power BI, Tableau, or other cloud-based reporting tools. Ensure data accuracy, consistency, and governance through standardized metric definitions, data validation, and documentation practices. Contribute to BI development standards, reusable dashboards, templates, and data models to promote scalability and self-service analytics.
  • BI Platform Support & Optimization
    Maintain and enhance existing dashboards, reports, and BI assets to ensure performance, reliability, and alignment with security and governance policies. Evaluate and recommend new BI tools, visualization techniques, and reporting frameworks to continuously improve analytics capabilities. Support production reporting environments, troubleshoot issues, and perform root cause analysis while driving continuous improvement of BI processes.
  • Data Modeling & Source Integration for Analytics
    Design and implement efficient analytical data models (star schemas, semantic layers, and aggregates) that support enterprise reporting and dashboarding needs. Perform detailed analysis of source systems and datasets to ensure accurate integration with reporting platforms. Apply best practices in data modeling, metadata management, and version control to maintain consistency and transparency across BI assets.
  • Business Partnership & Insights Enablement
    Partner with business stakeholders, analysts, and data teams to deliver trusted and actionable insights through well-designed dashboards and reports. Translate business questions and analytical requirements into scalable BI solutions aligned with enterprise data and analytics strategies. Contribute to the evolution of enterprise BI platforms by shaping reporting standards, governance frameworks, and long-term analytics roadmaps.
  • Additional responsibilities as assigned.                            
                                
Education and Experience:
  • Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
  • 6-8 years of experience delivering scalable, secure, and high-performing business intelligence and analytics solutions that enable enterprise reporting and data-driven decision-making.
  • 5+ years designing, developing, and maintaining enterprise BI dashboards, semantic data models, and reporting platforms using modern tools such as Power BI, Tableau, Looker, MicroStrategy, or similar cloud-based analytics technologies.
  • 5+ years of experience working with data warehousing, data modeling (star schema, dimensional modeling), and data integration to support reporting, analytics, and self-service BI initiatives across large-scale projects.
  • 5+ years of hands-on experience building interactive dashboards, advanced visualizations, and performance-optimized reports while ensuring data accuracy, governance, and standardized business metrics.
  • 5+ years leading or mentoring BI developers, analysts, or cross-functional analytics teams, driving best practices in dashboard design, reporting standards, and BI platform governance.
Knowledge and Skills:
  • Proven ability to partner with business stakeholders, data engineers, and analytics teams to translate complex business requirements into intuitive, impactful visual insights that support strategic decision-making.

Why Join Us:
Ventura Foods innovates and manufactures food solutions for foodservice and retail businesses.  We make exclusive products for the world's most iconic restaurants and retailers, we provide ready-to-go product solutions for professional kitchens, and we make consumer brands everyone knows and loves.  When you work for Ventura Foods, you get a strong foundation of training, a manager who cares about you and celebrates your success, a safe environment, and challenging work.  As part of our team, your future is limited only by how much you’re willing to push yourself to get there. We invest in your growth because you invest in ours.  

Ventura Foods offers career growth opportunities as well as competitive compensation and benefits:​

  • Medical, Prescription, Dental, & Vision – coverage beginning on your 1st day for eligible employees​
  • Profit Sharing and 401(k) matching (after eligible criteria is met)​
  • Paid Vacation, Sick Time, and Holidays​
  • Employee Appreciation Events​ and Employee Assistance Programs
  • Salary Base Range of $114,281.00 - $148,795.50*

*The “base salary range” provided above is a good faith estimate of what we expect to pay for this position in the specified markets.  Ventura Foods reserves the right to pay outside of the given range based on a variety of factors including but not limited to: candidate skills and experience, complexity of the job, budgetary factors, and location/geography.  Ventura Foods conducts regular reviews of compensation ranges and therefore reserves the right to alter this range at any given time.  

Diversity & Inclusion:
Our commitment to a diverse and inclusive environment in which all employees are treated with respect is evident in our company culture and values.  We believe that fostering an environment of inclusion and a focus on diversity across our organization is vital to attracting top talent, driving innovation, and meeting the high expectations of our customers in a rapidly evolving global marketplace.

Ventura Foods is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


What Ventura Foods employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom