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Interactive Intelligence Jobs in California (NOW HIRING)

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$73K - $110K/yr

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred. Why work for #teamloanDepot: * Competitive compensation package based on ...

New

Ventura Foods

Business Intelligence Engineer

Irvine, CA

$54.50 - $70.75/hr

Reporting & Visualization Development Design, develop, and optimize interactive dashboards, reports ... intelligence and analytics solutions that enable enterprise reporting and data-driven decision ...

Ventura Foods

Business Intelligence Engineer

Irvine, CA · Hybrid

$54.50 - $70.75/hr

Reporting & Visualization Development Design, develop, and optimize interactive dashboards, reports ... intelligence and analytics solutions that enable enterprise reporting and data-driven decision ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA

$80K - $110K/yr

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred. Why work for #teamloanDepot: * Competitive compensation package based on ...

New

Ventura Foods

Business Intelligence Engineer

Irvine, CA

$54.75 - $71/hr

Reporting & Visualization Development Design, develop, and optimize interactive dashboards, reports ... intelligence and analytics solutions that enable enterprise reporting and data-driven decision ...

Ventura Foods

Business Intelligence Engineer

Irvine, CA · On-site

$54.50 - $70.75/hr

Reporting & Visualization Development Design, develop, and optimize interactive dashboards, reports ... intelligence and analytics solutions that enable enterprise reporting and data-driven decision ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$73K - $110K/yr

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred. Why work for #teamloanDepot: * Competitive compensation package based on ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred. Why work for #teamloanDepot: * Competitive compensation package based on ...

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All JobsInteractive Intelligence JobsInteractive Intelligence Jobs in California

Interactive Intelligence information

See California salary details

$44.9K

$103.3K

$142.1K

How much do interactive intelligence jobs pay per year?

As of Jul 1, 2026, the average yearly pay for interactive intelligence in California is $103,273.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $116,900.00 per year, depending on experience, location, and employer.

What is an Interactive Intelligence job?

An Interactive Intelligence job typically refers to roles at or related to the company Interactive Intelligence, which specialized in providing software and cloud services for customer engagement, communications, and collaboration. Employees in these roles often work on developing, implementing, or supporting solutions such as call center software, unified communications, and cloud contact center platforms. After being acquired by Genesys in 2016, many former Interactive Intelligence roles now focus on similar technologies within Genesys' product suite. These jobs usually require skills in software development, customer support, or IT project management, and involve working with businesses to improve their customer interaction systems.

What are the key skills and qualifications needed to thrive as an Interactive Intelligence Engineer, and why are they important?

To thrive as an Interactive Intelligence Engineer, you need a solid background in computer science, telephony systems, and experience with Interactive Intelligence (now Genesys) platforms, often supported by relevant degrees or certifications. Familiarity with tools like Genesys PureConnect, scripting languages, and CRM integrations is typically required. Strong problem-solving abilities, effective communication, and adaptability help engineers excel in collaborating with clients and resolving complex technical issues. These competencies are crucial for delivering reliable customer engagement solutions and ensuring system performance meets organizational needs.

What are some common challenges faced by professionals working in Interactive Intelligence roles, and how can they be addressed?

Professionals in Interactive Intelligence roles often encounter challenges such as integrating complex AI-driven solutions with existing systems, ensuring data accuracy, and maintaining real-time responsiveness. Collaboration with cross-functional teams—like software developers, data scientists, and user experience designers—is critical for overcoming these obstacles. Staying current with emerging technologies and best practices, as well as fostering clear communication between technical and non-technical stakeholders, can help address these challenges and lead to successful project outcomes.

What is the difference between Interactive Intelligence vs Customer Service Representative?

AspectInteractive IntelligenceCustomer Service Representative
Required CredentialsTypically a degree in communications, IT, or related field; certifications in contact center softwareHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, technical support, or IT departmentsCustomer service centers, retail, or call centers
Employer & Industry UsageTech companies, contact centers, IT service providersRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentUnderstanding technical roles in contact centersCustomer interaction and support roles

Interactive Intelligence professionals focus on managing and implementing contact center technology and software, often requiring technical skills and certifications. Customer Service Representatives primarily handle customer interactions, providing support and information. While both roles are involved in customer communication, their responsibilities, skills, and work environments differ significantly.

What are popular job titles related to Interactive Intelligence jobs in California? For Interactive Intelligence jobs in California, the most frequently searched job titles are:
What job categories do people searching Interactive Intelligence jobs in California look for? The top searched job categories for Interactive Intelligence jobs in California are:
Interactive Intelligence jobs near you
Sr Telephony Systems Engineer

Sr Telephony Systems Engineer

loanDepot

Irvine, CA • On-site

$73K - $110K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 2 days ago

loanDepot rating

7.8

Company rating: 7.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Description
Position at loanDepot
Position Summary:
Responsible for the day-to-day operation, support, and configuration of the corporate VoIP telephony systems and their related subsystems. Plans, designs, implements and documents changes to existing systems to meet business requirements. Ensures maximum up time of systems by proactively monitoring performance and adjusting as needed. Works directly with all departments and senior management to ascertain and implement changes quickly in order to meet the changing needs of the company.
Responsibilities:
  • Monitors the various systems related to the telephones to ensure optimum performance and maximum up time.
  • Provides level 3 support for user issues that level 1 and level 2 cannot handle.
  • Configures and maintains the auto dialer to ensure maximum dialing with minimum abandoned calls.
  • Monitors and troubleshoots the outbound campaign dialer and paces dialing in alignment with available resources at the contact center level. This includes campaign max lines available, leads ingestion to dial, scheduled callbacks and associated callback cadence.
  • Configures the Interactive Voice Response (IVR).
  • Troubleshoots telco carrier issues, ports telephone numbers from one carrier to the VoIP cloud, builds new toll-free number call flows and opens trouble cases with carrier support as needed.
  • Configures and maintains the Automatic Call Distribution (ACD) to ensure proper delivery of all calls to the appropriate agent. Build ACD groups, agents, call flows. Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth. This includes ACD Reporting, both real-time and historical, as well as SMS, Chat, chatbot, email routing and various omni-channel contact center capabilities.
  • Configures cloud VoIP with new users, workgroups, skills, etc. as required by the business.
  • Configure shared fax mailboxes, assist in API configurations, and understand the VoIP user interface at an expert level.
  • All the above is accomplished within established SLA's, KPI's and Change Control Board processes and procedures.
  • May assist in on-call schedule from time to time. Carries a personal cell phone to be available for after-hours emergencies.
  • Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth.

Requirements:
  • Good working knowledge of SQL, APIs, and databases.
  • Intermediate knowledge of networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP.
  • Ability to troubleshoot issues on a live production system.
  • Ability to organize and prioritize work schedules on a short-term and long-term basis.
  • Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.
  • Ability to work with little to no supervision while performing duties.
  • Bachelor's Degree preferred, or minimum of five (5) + years' experience working in an IT/telecommunications role.
  • Experience in the Mortgage industry preferred.
  • Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred.

Why work for #teamloanDepot:
  • Competitive compensation package based on experience, skillset and overall fit for #TeamloanDepot.
  • Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
  • Work with other passionate, purposeful, and customer-centric people.
  • Extensive internal growth and professional development opportunities including tuition reimbursement.
  • Comprehensive benefits package including Medical/Dental/Vision.
  • Wellness program to support both mental and physical health.
  • Generous paid time off for both exempt and non-exempt positions.

About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $73,000 and $110,000. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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