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Interactive Intelligence Jobs in California (NOW HIRING)

AltaMed

Epic Principal Trainer

Los Angeles, CA

$88K - $110K/yr

... , Interactive Intelligence (ININ), and other technical systems. This position is responsible for the development, validation, and training of workflows for AltaMed staff on new or updated core ...

PacSun

Manager, Business Intelligence

Anaheim, CA · On-site

Pacsun is seeking an experienced IT Business Intelligence (BI) Manager to lead and evolve the ... Use MicroStrategy to build interactive dashboards and self-service analytics; provide hands-on ...

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All JobsInteractive Intelligence JobsInteractive Intelligence Jobs in California

Interactive Intelligence information

See California salary details

$44.9K

$103.3K

$142.1K

How much do interactive intelligence jobs pay per year?

As of Jul 1, 2026, the average yearly pay for interactive intelligence in California is $103,273.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $116,900.00 per year, depending on experience, location, and employer.

What is an Interactive Intelligence job?

An Interactive Intelligence job typically refers to roles at or related to the company Interactive Intelligence, which specialized in providing software and cloud services for customer engagement, communications, and collaboration. Employees in these roles often work on developing, implementing, or supporting solutions such as call center software, unified communications, and cloud contact center platforms. After being acquired by Genesys in 2016, many former Interactive Intelligence roles now focus on similar technologies within Genesys' product suite. These jobs usually require skills in software development, customer support, or IT project management, and involve working with businesses to improve their customer interaction systems.

What are the key skills and qualifications needed to thrive as an Interactive Intelligence Engineer, and why are they important?

To thrive as an Interactive Intelligence Engineer, you need a solid background in computer science, telephony systems, and experience with Interactive Intelligence (now Genesys) platforms, often supported by relevant degrees or certifications. Familiarity with tools like Genesys PureConnect, scripting languages, and CRM integrations is typically required. Strong problem-solving abilities, effective communication, and adaptability help engineers excel in collaborating with clients and resolving complex technical issues. These competencies are crucial for delivering reliable customer engagement solutions and ensuring system performance meets organizational needs.

What are some common challenges faced by professionals working in Interactive Intelligence roles, and how can they be addressed?

Professionals in Interactive Intelligence roles often encounter challenges such as integrating complex AI-driven solutions with existing systems, ensuring data accuracy, and maintaining real-time responsiveness. Collaboration with cross-functional teams—like software developers, data scientists, and user experience designers—is critical for overcoming these obstacles. Staying current with emerging technologies and best practices, as well as fostering clear communication between technical and non-technical stakeholders, can help address these challenges and lead to successful project outcomes.

What is the difference between Interactive Intelligence vs Customer Service Representative?

AspectInteractive IntelligenceCustomer Service Representative
Required CredentialsTypically a degree in communications, IT, or related field; certifications in contact center softwareHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, technical support, or IT departmentsCustomer service centers, retail, or call centers
Employer & Industry UsageTech companies, contact centers, IT service providersRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentUnderstanding technical roles in contact centersCustomer interaction and support roles

Interactive Intelligence professionals focus on managing and implementing contact center technology and software, often requiring technical skills and certifications. Customer Service Representatives primarily handle customer interactions, providing support and information. While both roles are involved in customer communication, their responsibilities, skills, and work environments differ significantly.

What are popular job titles related to Interactive Intelligence jobs in California? For Interactive Intelligence jobs in California, the most frequently searched job titles are:
What job categories do people searching Interactive Intelligence jobs in California look for? The top searched job categories for Interactive Intelligence jobs in California are:
Interactive Intelligence jobs near you
Epic Principal Trainer

Epic Principal Trainer

AltaMed

Los Angeles, CA

$88K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

AltaMed rating

8.0

Company rating: 8.0 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

85th of 877 rated healthcare providers

Job description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day.

Job Overview

The Principal Trainer is responsible for training end users and developing curriculum on AltaMed technical/clinical systems and applications, including, but not limited to, Ambulatory Electronic Health Records (EMR), Managed Care Referral System, Customer Relationship Management (CRM), Interactive Intelligence (ININ), and other technical systems. This position is responsible for the development, validation, and training of workflows for AltaMed staff on new or updated core software products targeting a variety of audiences (Medical Assistants, Nurses, Physicians, Dentists, etc. for Medical and Dental Front/Back Office, Health Information Management, Contact Center and corporate business units). Trainers will be responsible for training staff and creating training materials, including, but not limited to: Instructor guides, practice books, user guides, PowerPoints, tip sheets, support guides, and additional supplemental materials. The PT will also be responsible for building and maintaining the training environment, keeping it up to date with new software upgrades and changes in curriculum or software build. During any clinical system implementation, this position will also be responsible for completing assigned tasks within the implementation project scope and leading the education efforts for projects assigned to him/her. This position will support end-users in a 1-1 format in the clinic or other healthcare-related environments.

Minimum Requirements

  • A bachelor's degree in healthcare, information technology, biological sciences, education, English, or communications is required, or equivalent work experience.

  • Minimum of 5 years of technical training experience with Epic System to clinical staff, including providers, nurses, MAs, etc., and adult training principles required. Alternatively, 5 years of instruction experience at a traditional secondary, collegiate, or adult school level, or technical training experience with medical/dental devices, or corporate training experience.

  • A minimum of 5 years of Program/Project Management experience providing cross-functional coordination is required.

  • A minimum of 5 years of creating, researching, designing/writing, or improving training programs or curricula (classroom and virtual) is required.

  • A minimum of 3 years of experience rolling out complex training programs to a large population (1500+ people) is required.

  • Experience providing thoughtful analysis toward curriculum development is required.

  • Experience building and maintaining collaborative relationships with internal personnel, business owners, and stakeholders.

  • Experience presenting training proposals to stakeholders.

  • Epic credentials preferred with current or past organization, and the ability to secure Epic Certification through AltaMed during the first 6 months of employment is required.

  • Intermediate proficiency with Windows-based applications (Word, Excel, PowerPoint, Visio, Project, as well as SharePoint).

  • Preferred experience leading EPIC training efforts at various stages of go-live and stabilizations.

  • Preferred experience working in a healthcare environment related to clinical and business system applications, training, and education.

  • Informatics certifications or credentialing are a plus.

Compensation

$88,546.63 - $110,683.29 annually

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

  • Medical, Dental and Vision insurance
  • 403(b) Retirement savings plans with employer matching contributions
  • Flexible Spending Accounts
  • Commuter Flexible Spending
  • Career Advancement & Development opportunities
  • Paid Time Off & Holidays
  • Paid CME Days
  • Malpractice insurance and tail coverage
  • Tuition Reimbursement Program
  • Corporate Employee Discounts
  • Employee Referral Bonus Program
  • Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

What AltaMed employees say

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About AltaMed Health Services

Sourced by ZipRecruiter

AltaMed Health Services, based in Los Angeles, CA, US, is a leading provider in the healthcare industry. Founded in 1969 as the East LA Barrio Free Clinic, the organization provides high-quality health and human services to the underserved and uninsured communities in Southern California. AltaMed offers a broad range of services including medical care, senior care, dental services, HIV care, pharmacy services, and health education. The company's mission is to eliminate disparities in healthcare access and outcomes by providing superior quality health and human services through an integrated world-class delivery system. AltaMed has also made notable achievements, including becoming the nation's largest federally qualified community health center (FQHC) and being named a leader in healthcare equality by the Human Rights Campaign for several consecutive years.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1969

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