ZipRecruiter

Log In

1

Interactive Intelligence Jobs in California (NOW HIRING)

PacSun

Manager, Business Intelligence

Anaheim, CA · On-site

Pacsun is seeking an experienced IT Business Intelligence (BI) Manager to lead and evolve the ... Use MicroStrategy to build interactive dashboards and self-service analytics; provide hands-on ...

previous page

Showing results 41-60

All JobsInteractive Intelligence JobsInteractive Intelligence Jobs in California

Interactive Intelligence information

See California salary details

$44.9K

$103.3K

$142.1K

How much do interactive intelligence jobs pay per year?

As of Aug 11, 2026, the average yearly pay for interactive intelligence in California is $103,273.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $116,900.00 per year, depending on experience, location, and employer.

What is an interactive intelligence?

An Interactive Intelligence job typically refers to roles at or related to the company Interactive Intelligence, which specialized in providing software and cloud services for customer engagement, communications, and collaboration. Employees in these roles often work on developing, implementing, or supporting solutions such as call center software, unified communications, and cloud contact center platforms. After being acquired by Genesys in 2016, many former Interactive Intelligence roles now focus on similar technologies within Genesys' product suite. These jobs usually require skills in software development, customer support, or IT project management, and involve working with businesses to improve their customer interaction systems.

What are the key skills and qualifications needed to thrive as an interactive intelligence engineer, and why are they important?

To thrive as an Interactive Intelligence Engineer, you need a solid background in computer science, telephony systems, and experience with Interactive Intelligence (now Genesys) platforms, often supported by relevant degrees or certifications. Familiarity with tools like Genesys PureConnect, scripting languages, and CRM integrations is typically required. Strong problem-solving abilities, effective communication, and adaptability help engineers excel in collaborating with clients and resolving complex technical issues. These competencies are crucial for delivering reliable customer engagement solutions and ensuring system performance meets organizational needs.

What are some common challenges faced by professionals working in interactive intelligence roles, and how can they be addressed?

Professionals in Interactive Intelligence roles often encounter challenges such as integrating complex AI-driven solutions with existing systems, ensuring data accuracy, and maintaining real-time responsiveness. Collaboration with cross-functional teams—like software developers, data scientists, and user experience designers—is critical for overcoming these obstacles. Staying current with emerging technologies and best practices, as well as fostering clear communication between technical and non-technical stakeholders, can help address these challenges and lead to successful project outcomes.

What is the difference between Interactive Intelligence vs Customer Service Representative?

AspectInteractive IntelligenceCustomer Service Representative
Required CredentialsTypically a degree in communications, IT, or related field; certifications in contact center softwareHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, technical support, or IT departmentsCustomer service centers, retail, or call centers
Employer & Industry UsageTech companies, contact centers, IT service providersRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentUnderstanding technical roles in contact centersCustomer interaction and support roles

Interactive Intelligence professionals focus on managing and implementing contact center technology and software, often requiring technical skills and certifications. Customer Service Representatives primarily handle customer interactions, providing support and information. While both roles are involved in customer communication, their responsibilities, skills, and work environments differ significantly.

What are popular job titles related to Interactive Intelligence jobs in California? For Interactive Intelligence jobs in California, the most frequently searched job titles are:
What job categories do people searching Interactive Intelligence jobs in California look for? The top searched job categories for Interactive Intelligence jobs in California are:
Interactive Intelligence jobs near you
Infographic showing various Interactive Intelligence job openings in California as of August 2026, with employment types broken down into 1% Internship, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $103,273 per year, or $49.7 per hour.

Senior Manager, Regional Security - Americas

Sony Interactive Entertainment (SIE)

San Diego, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Sony Interactive Entertainment is seeking an experienced and collaborative Regional Security Manager to lead physical security operations across the Americas (AMER) region. Reporting to the Director, Global Security Operations, this role will oversee a team responsible for regional security programs, incident response, crisis support, and operational readiness across SIE offices, studios, and events.

The ideal candidate brings strong operational leadership, sound judgment, and the ability to build trusted partnerships across a global organization. This position plays a key role in helping create safe, secure, and resilient environments for employees, visitors, and business operations.

What You'll Do

Regional Security Leadership

  • Lead and support a regional team of security professionals across the AMER region.
  • Partner with global security teams to help maintain consistent standards, processes, and operational practices.
  • Contribute to the development and execution of regional security strategies aligned with business priorities.
  • Use metrics and operational insights to evaluate effectiveness and identify opportunities for improvement.
  • Support budget planning, resource management, and vendor oversight within the security function.

Physical Security Operations

  • Oversee physical security programs, policies, and procedures across offices and studio locations.
  • Conduct risk assessments and coordinate security reviews to identify and address potential vulnerabilities.
  • Collaborate with internal stakeholders and external partners to strengthen site security and emergency preparedness.
  • Manage third-party security providers to ensure quality service delivery and alignment with organizational expectations.
  • Provide guidance and operational support to regional sites on security best practices and compliance.

Incident & Crisis Response

  • Lead or support responses to workplace security incidents and safety-related matters.
  • Partner closely with Workplace, Legal, HR/People, and other teams to support investigations and incident management.
  • Prepare clear documentation, reporting, and recommendations following incidents or security reviews.
  • Support emergency planning activities, tabletop exercises, and preparedness initiatives.
  • Coordinate response efforts during significant incidents impacting employees, facilities, or operations.

Event Security

  • Support security planning and operational readiness for PlayStation events, activations, and executive engagements.
  • Conduct event-related risk assessments and coordinate appropriate security measures.
  • Provide on-site leadership and incident management support during key regional events.

Collaboration & Communication

  • Build strong partnerships with teams across HR, IT, Workplace, Legal, and other business functions.
  • Communicate regularly with leadership regarding security priorities, risks, and operational updates.
  • Maintain relationships with industry peers, security organizations, and external partners to stay informed on emerging trends and best practices.
What We're Looking For
  • 8+ years of experience in physical security, corporate security operations, investigations, law enforcement, military, intelligence, or a related field.
  • Demonstrated experience managing security initiatives across multiple locations or regions.
  • Strong leadership and people management skills, including coaching and team development.
  • Ability to assess complex situations, make informed decisions, and communicate effectively during incidents.
  • Excellent collaboration and stakeholder management skills across diverse teams and functions.
  • Experience managing vendors, contractors, or third-party security providers.
  • Familiarity with crisis management, emergency response, and event security operations.
  • Flexibility to support occasional evening/weekend work and regional travel as needed.
Preferred Qualifications
  • Experience in technology, gaming, entertainment, or other fast-paced global organizations.
  • Industry certifications such as CPP (Certified Protection Professional) or similar credentials.
  • Bachelor's degree in Criminal Justice, Security Management, Emergency Management, Business, or a related field - or equivalent professional experience.

Location: This position can be based in one of our California offices, including San Mateo, San Diego, Aliso Viejo, or Los Angeles.
*Hybrid role with an expectation to work in-office on average 2 days per week

#LI-GM1

At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Clickhere to learn more.

The estimated base pay range for this role is listed below.
$150,700-$226,100 USD

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to ourCandidate Privacy Noticefor more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Apply