Intake Coordinator Jobs in Rochester, NY (NOW HIRING)

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we're committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people's lives.

Location: New York Metropolitan Area

Reports to: Office Manager

Pay Range: $28.57 – $28.57 per hour (effectively $52,000 – $52,000 per year)

Classification: Non-Exempt

Employment Type: Full-time (35 hour per week)

Role Summary: The successful candidate will need to be able to assess eligibility requirements of potential clients as set forth by the funders of the HPLP program. The intake specialist will be responsible for conducting intakes, collecting documents, and maintaining confidential information given to them by the clients. Compassion and patience are necessary skills as our clients come to NAICA with a myriad of issues. The intake specialist must have excellent communication skills. Organization is also crucial as case records must be maintained accurately and efficiently. In addition, staff is encouraged to be cross-trained and have an understanding of job functions within their designated division.

• Provide direct services to new clients including intake, engagement, assessment, data collection
• Document all interactions with, or on behalf of, clients
• Maintain familiarity with program resources available on- and off-site
• Attend staff meetings and serve on committees as required
• Attend professional meetings, educational conferences, and in-service training
• Maintain current and accurate documentation, progress notes, and data tools both physically and electronically
• Maintain confidentiality
• Maintain a professional appearance
• Time management and prioritization of tasks is imperative
• Interacting with other departmental staff with professionalism
• Perform general clerical duties
• Develop and maintain good communication with other programs and units within the organization to facilitate inter-agency referrals
• Provide coverage for other areas as directed/needed
• Perform additional duties as assigned

Physical Requirements:

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to and from different locations within New York City, as needed.

Work Environment / Schedule Requirements:

• While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, employees may be required to work on or during evenings, weekends, and holidays.

Qualifications:

• High School Diploma/General Equivalent Diploma.
• Bilingual English/Spanish language fluency is required.
• Strong oral and written communication, time management and organizational skills are necessary.
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass a drug screening.
• This position may be subject to a series of investigations before and after appointment.
• Commitment to the mission of the NAICA, Inc.
• Proven ability to work collaboratively well with diverse groups.
• Proven ability to handle multiple tasks effectively under pressure.
• Strong organizational skills, detail-oriented, and efficiency.
• Maturity, integrity, and sound judgment.

Equal Employment Opportunity

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject "Reasonable Accommodation Request."

Competitive Benefits Package:

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

False Statements

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.

At-Will Employment Disclaimer

While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.