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Eap Intake Counselor Jobs in Rochester, NY (NOW HIRING)

Helio Health

Counselor Aide- Days/ Evenings

Rochester, NY · On-site

$16 - $17.50/hr

Assists with the following counseling responsibilities: screening, intake, orientation, referral ... Employee Assistance Program (EAP). Helio Health provides equal opportunity to all employees and ...

Helio Health

Receptionist- Inpatient Program

Rochester, NY · On-site

$16.50 - $18/hr

Assists with the following counseling responsibilities: screening, intake, orientation, referral ... Employee Assistance Program (EAP). Helio Health provides equal opportunity to all employees and ...

Helio Health

Receptionist- Inpatient Program

Rochester, NY · On-site

$16.50 - $18/hr

Assists with the following counseling responsibilities: screening, intake, orientation, referral ... Employee Assistance Program (EAP). Helio Health provides equal opportunity to all employees and ...

All JobsEap Intake Counselor JobsEap Intake Counselor Jobs in Rochester, NY

Eap Intake Counselor information

See Rochester, NY salary details

$13

$21

$31

How much do eap intake counselor jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for eap intake counselor in Rochester, NY is $21.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $24.66 per hour, depending on experience, location, and employer.

What is an EAP Intake Counselor?

EAP Intake Counselors are mental health professionals who serve as the first point of contact for employees seeking assistance through an Employee Assistance Program (EAP). They conduct initial assessments, provide crisis intervention, and connect individuals with appropriate resources or counseling services. Their role is crucial in ensuring employees receive timely support for personal, work-related, or mental health concerns. EAP Intake Counselors maintain confidentiality and often help guide employees toward longer-term care or support if needed.

What are the key skills and qualifications needed to thrive as an EAP Intake Counselor?

To thrive as an EAP Intake Counselor, you need a background in psychology, counseling, or social work, often supported by relevant licensure or certification such as LPC, LCSW, or LMFT. Familiarity with case management systems, clinical documentation software, and telephone intake protocols is typically required. Strong active listening, empathy, and crisis intervention skills help you effectively assess client needs and provide immediate support. These skills are essential to ensure timely, accurate assessments and to connect individuals with appropriate resources during times of personal or workplace stress.

What are the main challenges EAP Intake Counselors face when handling high volumes of client calls?

EAP Intake Counselors often manage fluctuating call volumes, which can be especially challenging during peak periods or times of increased organizational stress. Maintaining empathy and active listening skills while efficiently assessing client needs requires strong emotional resilience and time management. To address these challenges, counselors typically follow structured protocols and rely on support from their clinical teams, ensuring that clients receive timely and appropriate referrals. Regular supervision and peer support are also integral to managing stress and maintaining professional well-being in this fast-paced environment.

What is the difference between Eap Intake Counselor vs Employee Assistance Program (EAP) Counselor?

AspectEap Intake CounselorEmployee Assistance Program (EAP) Counselor
CredentialsTypically requires a bachelor's degree in psychology, social work, or related field; licensure may be preferredUsually requires a master's degree in counseling, social work, or psychology; licensure or certification often necessary
Work EnvironmentInitial client intake, assessment, and referral within EAP settingsProviding ongoing counseling, support, and intervention for employees facing personal or work-related issues
Employer & Industry UsageUsed by organizations to screen and refer employees to appropriate resourcesUsed by organizations to deliver direct counseling services to employees and their families

The main difference is that an Eap Intake Counselor focuses on initial assessments and referrals, while an EAP Counselor provides ongoing counseling and support. Both roles are essential in employee assistance programs but differ in scope and responsibilities.

How to become an EAP intake counselor?

To become an EAP intake counselor, candidates typically need a bachelor's degree in psychology, social work, or a related field, along with experience in counseling or mental health services. Certification or training in employee assistance programs and strong communication skills are also important for this role.

What is it like to be an EAP intake counselor?

An EAP intake counselor is responsible for assessing employee needs, providing initial support, and guiding individuals to appropriate mental health or wellness services. The role involves active listening, documentation, and often requires knowledge of counseling techniques and confidentiality protocols. Typically, the position is performed in an office or remote setting with regular working hours.

What are popular job titles related to Eap Intake Counselor jobs in Rochester, NY?

For Eap Intake Counselor jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Eap Intake Counselor jobs in Rochester, NY look for?

The top searched job categories for Eap Intake Counselor jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Eap Intake Counselor jobs?

Cities near Rochester, NY with the most Eap Intake Counselor job openings:

Eap Intake Counselor jobs near you
Infographic showing various Eap Intake Counselor job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,121 per year, or $21.7 per hour.

Counselor Aide- Days/ Evenings

Helio Health

Rochester, NY

$16 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Overview

Helio Health, one of Central NY's premier behavioral healthcare providers, is seeking a dependable and detail-oriented Counselor Aide. The Counselor Aide is responsible to operate as a team member in providing services to residents with mental health issues and chemical addictions. This position is vital in supporting our patients' success in their treatment and allows for many long-term career opportunities!

This particular opportunity will work on a Full-Time basis at our Rochester Inpatient Program. The shift would be either the day or evening shift.

Pay Rate: $16.00- $17.50 per hour.

In addition to Helio Health's comprehensive benefits package, this position is eligible for a Sign-On incentive up to $1,500!

Responsibilities
  • Assists with the following counseling responsibilities: screening, intake, orientation, referral, counseling, crisis response, patient education, case management, reporting and record keeping, and consultation with other professionals. 
  • Participates in program administrative and clinical committees as assigned.
  • Represents the agency to the community.
  • Performs quality assurance activities. 
  • Displays knowledge of addiction/recovery and/or behavioral health self-help group processes and principles of counseling. 
Qualifications
  • High School Diploma/GED required.
  • Customer service and/or human services experience preferred.
  • Valid NYS Driver's License, based on service settings. 
  • We strongly encourage bilingual candidates who are fluent in both Spanish and English to apply. Your language skills will be a valuable asset in serving our diverse community and enhancing our team's capabilities.

Our Comprehensive Employee Benefits Package Includes:       

  • Health insurance including dental and vision for employees and families.
  • Paid Vacation and Sick leave - No Waiting Period for accruals.
  • Paid holidays, including a floating birthday holiday.
  • 401(k) plan with up to 5% company match.
  • Company paid short-term disability insurance.
  • Company sponsored life insurance.
  • Employee Assistance Program (EAP).

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local Law.

Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.

Employment Type: FULL_TIME

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