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Eap Intake Counselor Jobs (NOW HIRING)

AllOne Health, Inc.

EAP Triage Counselor - Remote

We are currently seeking an EAP Triage Counselor to work remotely. This is a full-time, non-exempt ... Perform clinical work including intake, assessment, crisis management, short-term counseling ...

AllOne Health

EAP Triage Counselor - Remote

We are currently seeking an EAP Triage Counselor to work remotely. This is a full-time, non-exempt ... Perform clinical work including intake, assessment, crisis management, short-term counseling ...

Focus Forward Counseling

Intake Coordinator

Cumming, GA · On-site

$18 - $20/hr

Employee Assistance Program (EAP) with confidential mental health and life support resources ... Focus Forward Counseling and Consulting is a compassionate, client-centered practice dedicated to ...

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How much do eap intake counselor jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for eap intake counselor in the United States is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.00 per hour, depending on experience, location, and employer.

What are the main challenges EAP Intake Counselors face when handling high volumes of client calls?

EAP Intake Counselors often manage fluctuating call volumes, which can be especially challenging during peak periods or times of increased organizational stress. Maintaining empathy and active listening skills while efficiently assessing client needs requires strong emotional resilience and time management. To address these challenges, counselors typically follow structured protocols and rely on support from their clinical teams, ensuring that clients receive timely and appropriate referrals. Regular supervision and peer support are also integral to managing stress and maintaining professional well-being in this fast-paced environment.

What are the key skills and qualifications needed to thrive as an EAP Intake Counselor, and why are they important?

To thrive as an EAP Intake Counselor, you need a background in psychology, counseling, or social work, often supported by relevant licensure or certification such as LPC, LCSW, or LMFT. Familiarity with case management systems, clinical documentation software, and telephone intake protocols is typically required. Strong active listening, empathy, and crisis intervention skills help you effectively assess client needs and provide immediate support. These skills are essential to ensure timely, accurate assessments and to connect individuals with appropriate resources during times of personal or workplace stress.

What is the difference between Eap Intake Counselor vs Employee Assistance Program (EAP) Counselor?

AspectEap Intake CounselorEmployee Assistance Program (EAP) Counselor
CredentialsTypically requires a bachelor's degree in psychology, social work, or related field; licensure may be preferredUsually requires a master's degree in counseling, social work, or psychology; licensure or certification often necessary
Work EnvironmentInitial client intake, assessment, and referral within EAP settingsProviding ongoing counseling, support, and intervention for employees facing personal or work-related issues
Employer & Industry UsageUsed by organizations to screen and refer employees to appropriate resourcesUsed by organizations to deliver direct counseling services to employees and their families

The main difference is that an Eap Intake Counselor focuses on initial assessments and referrals, while an EAP Counselor provides ongoing counseling and support. Both roles are essential in employee assistance programs but differ in scope and responsibilities.

What are EAP Intake Counselors?

EAP Intake Counselors are mental health professionals who serve as the first point of contact for employees seeking assistance through an Employee Assistance Program (EAP). They conduct initial assessments, provide crisis intervention, and connect individuals with appropriate resources or counseling services. Their role is crucial in ensuring employees receive timely support for personal, work-related, or mental health concerns. EAP Intake Counselors maintain confidentiality and often help guide employees toward longer-term care or support if needed.
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Eap Intake Counselor jobs near you
Intake & Hotline Counselor

Intake & Hotline Counselor

Women Against Abuse

Philadelphia, PA • On-site

$19.66/hr

Other

PTO

Posted 7 days ago

Job description

Description & Responsibilities

Intake & Hotline Counselors act as a liaison conducting intake to our Safe Havens, providing callers, potential clients and clients direct service links to external resources through the DV Hotline necessary in establishing safety when leaving a domestic violence situation.
Responsibilities include but are not limited to:

  • Answering the Hotline - Conducting crisis intervention and safety planning with callers
  • Ensure a Trauma-Informed client intake and orientation with DV counseling and support
  • Assist OSH (Office of Supportive Housing) Intake staff by assessing the needs of the person(s) presenting for service and arrange direct access to the Safe Haven or other safe option
  • Providing information related to maintaining safety, discussing available options, counseling services or referrals and connecting clients to said services (in the event space is not available)
  • Collect and report data
  • Maintain the daily census for our Safe Havens - Enter hotline & intake information into database for up to date records

What WAA Can Offer You and What You'll Love About WAA
Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, PTO for Vacation, Personal, Holidays and accrual of Sick Days & more.
The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA’s Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism


Requirements & Preferred Qualifications

  • Associate's Degree or an equivalent combination of education and experience is required.
  • At least one (1) year experience in an advocacy, hotline, crisis or related experience is required.
  • Demonstrated effectiveness of crisis intervention is required.
  • The ability to read, write and comprehend English is required.
  • Demonstrated ability to work effectively with a diverse population is required.
  • Demonstrated ability to work effectively as a team member is required.
  • Demonstrated commitment to service of others is required.
  • Demonstrated proficiency in communication, both verbal and written, is required.
  • Experience working with survivors of domestic violence and/or intimate partner violence is preferred.
  • Bilingualism or conversational in a language in addition to English is strongly preferred.
  • Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire
  • Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer)



Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100+ bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy.

Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law". Women Against Abuse’s hiring decisions are based on merit, qualifications, and business needs.


Monday - Friday 7:00AM - 3:00 PM, $19.66 per hour