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Eap Intake Counselor Jobs (NOW HIRING)

AllOne Health

Intake Specialist - Remote

$16 - $17.30/hr

... EAP provides a number of services to clients, including behavioral consultation, counseling, crisis ... EAP Intake Specialists are also involved in finding appropriate resources for clients, and in ...

AllOne Health, Inc.

Intake Specialist - Remote

$16 - $17.30/hr

The meaningful work that we do includes counseling, providing work-life resources, wellness and more through our Employee Assistance Programs (EAP). We are currently seeking an Intake Specialist to ...

AllOne Health, Inc.

EAP Triage Counselor - Remote

We are currently seeking an EAP Triage Counselor to work remotely. This is a full-time, non-exempt ... Perform clinical work including intake, assessment, crisis management, short-term counseling ...

AllOne Health

EAP Triage Counselor - Remote

We are currently seeking an EAP Triage Counselor to work remotely. This is a full-time, non-exempt ... Perform clinical work including intake, assessment, crisis management, short-term counseling ...

Focus Forward Counseling

Intake Coordinator

Cumming, GA · On-site

$18 - $20/hr

Employee Assistance Program (EAP) with confidential mental health and life support resources ... Focus Forward Counseling and Consulting is a compassionate, client-centered practice dedicated to ...

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How much do eap intake counselor jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for eap intake counselor in the United States is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.00 per hour, depending on experience, location, and employer.

What are the main challenges EAP Intake Counselors face when handling high volumes of client calls?

EAP Intake Counselors often manage fluctuating call volumes, which can be especially challenging during peak periods or times of increased organizational stress. Maintaining empathy and active listening skills while efficiently assessing client needs requires strong emotional resilience and time management. To address these challenges, counselors typically follow structured protocols and rely on support from their clinical teams, ensuring that clients receive timely and appropriate referrals. Regular supervision and peer support are also integral to managing stress and maintaining professional well-being in this fast-paced environment.

What are the key skills and qualifications needed to thrive as an EAP Intake Counselor, and why are they important?

To thrive as an EAP Intake Counselor, you need a background in psychology, counseling, or social work, often supported by relevant licensure or certification such as LPC, LCSW, or LMFT. Familiarity with case management systems, clinical documentation software, and telephone intake protocols is typically required. Strong active listening, empathy, and crisis intervention skills help you effectively assess client needs and provide immediate support. These skills are essential to ensure timely, accurate assessments and to connect individuals with appropriate resources during times of personal or workplace stress.

What is the difference between Eap Intake Counselor vs Employee Assistance Program (EAP) Counselor?

AspectEap Intake CounselorEmployee Assistance Program (EAP) Counselor
CredentialsTypically requires a bachelor's degree in psychology, social work, or related field; licensure may be preferredUsually requires a master's degree in counseling, social work, or psychology; licensure or certification often necessary
Work EnvironmentInitial client intake, assessment, and referral within EAP settingsProviding ongoing counseling, support, and intervention for employees facing personal or work-related issues
Employer & Industry UsageUsed by organizations to screen and refer employees to appropriate resourcesUsed by organizations to deliver direct counseling services to employees and their families

The main difference is that an Eap Intake Counselor focuses on initial assessments and referrals, while an EAP Counselor provides ongoing counseling and support. Both roles are essential in employee assistance programs but differ in scope and responsibilities.

What are EAP Intake Counselors?

EAP Intake Counselors are mental health professionals who serve as the first point of contact for employees seeking assistance through an Employee Assistance Program (EAP). They conduct initial assessments, provide crisis intervention, and connect individuals with appropriate resources or counseling services. Their role is crucial in ensuring employees receive timely support for personal, work-related, or mental health concerns. EAP Intake Counselors maintain confidentiality and often help guide employees toward longer-term care or support if needed.
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Eap Intake Counselor jobs near you
Intake Specialist - Remote

Intake Specialist - Remote

AllOne Health

Remote

$16 - $17.30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

AllOne Health is in the business of care; and service is what matters most.
As a leader in workplace behavioral health, we've proven that a company's success is directly linked to the health and well-being of their employees.
By joining our team, you will make a difference in the lives of our clients and their communities. The meaningful work that we do includes counseling, providing work-life resources, wellness and more through our Employee Assistance Programs (EAP).
We are currently seeking an Intake Specialist to work remotely. This is a full-time, non-exempt position working Monday-Friday 3:00 PM - 11:30 PM EST. This is an entry level position.
Position Summary:
AllOne Health's EAP provides a number of services to clients, including behavioral consultation, counseling, crisis intervention, clinical referrals, resource information, and case management. When clients call the EAP to initiate services, the EAP Intake Specialist answers their initial calls. This position involves speaking directly with the client, getting a sense of what the caller's needs are, inputting demographic information into the EAP Expert database system, and transferring the client to an on-staff counselor if they are in emotional distress or require clinical expertise to manage their concerns. EAP Intake Specialists are also involved in finding appropriate resources for clients, and in connecting clients to affiliate providers or EAP clinical staff for services.
Qualified candidates will be capable using IT support applications, at ease employing telephone presence and skills in relating to clients, have strong customer service skills, exhibit excellent common sense, and possess good judgment. The candidate must be flexible with break and lunch times due to staffing for our high call volume times. The candidate should also be comfortable working in a team environment and be flexible with day-to-day job assignments.
Salary Range: $16.00 - $17.30 per hour.
What You'll Do:
  • Remain actively logged into on-call telephone queues as assigned in order to fulfill duties.
  • Use frontline customer service skills to generally determine the prevailing needs of clients and what they require from EAP services.
  • Screen for safety issues, domestic violence (DV), substance abuse, and other high-risk considerations, and connects clients immediately to on-call counselors when needed.
  • Completes EAP Intake Forms in the EAP Expert database system.
  • Assign EAP staff or affiliates to client cases when appropriate.
  • Serve a primary role in connecting clients to affiliate providers in their geographic area, or to EAP staff professionals for services.
  • Provide general information and referrals to subject matter experts in areas such as legal concerns, financial issues, and work-life challenges.
  • Demonstrate sensitivity to the unique confidentiality and customer service needs of both member employee and dependent clients, and employer-customer clients.

What We're Looking For:
  • Excellent IT applications and database skills set.
  • Outstanding interpersonal, communication, organizational and problem-solving skills.
  • Professional call center/scheduling experience a plus
  • Must have a reliable internet connection with a minimum download speed of 50Mbps and 10Mbps upload stream
  • Strong customer service commitment.
  • Requisite experience with Microsoft Outlook & Office programs.

Company Perks:
  • Immediate Medical, dental, and vision insurance
  • Paid time off
  • 401(k) retirement program with company match
  • Flexible Spending Accounts (FSA)
  • Company paid Life and Disability insurance programs
  • Employee Assistance Program (EAP)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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