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Eap Intake Counselor Jobs (NOW HIRING)

Mutual of Omaha

EAP Counselor I - Remote

Omaha, NE · Remote

$65K - $77K/yr

EAP Counselor I - Remote Apply now Job no: 505020 Work type: Full Time Regular Location: Remote ... intake, assessment, and brief, solution-focused counseling. You'll connect individuals with ...

Merakey

Intake Caseworker

Newburgh, NY

$22.64/hr

We are seeking an Intake Caseworker to join our team at our program in Newburgh, NY. Earn $22.64 ... Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP)

Merakey

Intake Caseworker

Newburgh, NY · On-site

$22.64/hr

We are seeking an Intake Caseworker to join our team at our program in Newburgh, NY. Earn $22.64 ... Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP)

Just Compassion EWC

Intake Specialist - Bilingual

Portland, OR · On-site

$18.75 - $25.25/hr

Position Summary The Intake Specialist for the HRSN (Housing-Related Social Needs) Program plays a ... Employee Assistance Program (EAP), providing confidential counseling, financial, and legal support ...

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How much do eap intake counselor jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for eap intake counselor in the United States is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.00 per hour, depending on experience, location, and employer.

What is an EAP Intake Counselor?

EAP Intake Counselors are mental health professionals who serve as the first point of contact for employees seeking assistance through an Employee Assistance Program (EAP). They conduct initial assessments, provide crisis intervention, and connect individuals with appropriate resources or counseling services. Their role is crucial in ensuring employees receive timely support for personal, work-related, or mental health concerns. EAP Intake Counselors maintain confidentiality and often help guide employees toward longer-term care or support if needed.

What are the key skills and qualifications needed to thrive as an EAP Intake Counselor?

To thrive as an EAP Intake Counselor, you need a background in psychology, counseling, or social work, often supported by relevant licensure or certification such as LPC, LCSW, or LMFT. Familiarity with case management systems, clinical documentation software, and telephone intake protocols is typically required. Strong active listening, empathy, and crisis intervention skills help you effectively assess client needs and provide immediate support. These skills are essential to ensure timely, accurate assessments and to connect individuals with appropriate resources during times of personal or workplace stress.

What are the main challenges EAP Intake Counselors face when handling high volumes of client calls?

EAP Intake Counselors often manage fluctuating call volumes, which can be especially challenging during peak periods or times of increased organizational stress. Maintaining empathy and active listening skills while efficiently assessing client needs requires strong emotional resilience and time management. To address these challenges, counselors typically follow structured protocols and rely on support from their clinical teams, ensuring that clients receive timely and appropriate referrals. Regular supervision and peer support are also integral to managing stress and maintaining professional well-being in this fast-paced environment.

What is the difference between Eap Intake Counselor vs Employee Assistance Program (EAP) Counselor?

AspectEap Intake CounselorEmployee Assistance Program (EAP) Counselor
CredentialsTypically requires a bachelor's degree in psychology, social work, or related field; licensure may be preferredUsually requires a master's degree in counseling, social work, or psychology; licensure or certification often necessary
Work EnvironmentInitial client intake, assessment, and referral within EAP settingsProviding ongoing counseling, support, and intervention for employees facing personal or work-related issues
Employer & Industry UsageUsed by organizations to screen and refer employees to appropriate resourcesUsed by organizations to deliver direct counseling services to employees and their families

The main difference is that an Eap Intake Counselor focuses on initial assessments and referrals, while an EAP Counselor provides ongoing counseling and support. Both roles are essential in employee assistance programs but differ in scope and responsibilities.

How to become an EAP intake counselor?

To become an EAP intake counselor, candidates typically need a bachelor's degree in psychology, social work, or a related field, along with experience in counseling or mental health services. Certification or training in employee assistance programs and strong communication skills are also important for this role.

What is it like to be an EAP intake counselor?

An EAP intake counselor is responsible for assessing employee needs, providing initial support, and guiding individuals to appropriate mental health or wellness services. The role involves active listening, documentation, and often requires knowledge of counseling techniques and confidentiality protocols. Typically, the position is performed in an office or remote setting with regular working hours.
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Eap Intake Counselor jobs near you
Infographic showing various Eap Intake Counselor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,731 per year, or $22 per hour.

Intake & Hotline Counselor

Philadelphia, PA • On-site

Women Against Abuse
Non-Profits • 51 - 200 employees
Learn more about Women Against Abuseexternal

$19.71/hr

Full-time

PTO

Re-posted 12 days ago

Job description

Intake & Hotline Counselor

Intake & Hotline Counselors act as a liaison conducting intake to our Safe Havens, providing callers, potential clients and clients direct service links to external resources through the DV Hotline necessary in establishing safety when leaving a domestic violence situation. Responsibilities include but are not limited to:

  • Answering the Hotline - Conducting crisis intervention and safety planning with callers
  • Ensure a Trauma-Informed client intake and orientation with DV counseling and support
  • Assist OSH (Office of Supportive Housing) Intake staff by assessing the needs of the person(s) presenting for service and arrange direct access to the Safe Haven or other safe option
  • Providing information related to maintaining safety, discussing available options, counseling services or referrals and connecting clients to said services (in the event space is not available)
  • Collect and report data
  • Maintain the daily census for our Safe Havens - Enter hotline & intake information into database for up to date records

What WAA Can Offer You and What You'll Love About WAA Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, PTO for Vacation, Personal, Holidays and accrual of Sick Days & more. The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA's Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism

Requirements & Preferred Qualifications

  • Associate's Degree or an equivalent combination of education and experience is required.
  • At least one (1) year experience in an advocacy, hotline, crisis or related experience is required.
  • Demonstrated effectiveness of crisis intervention is required.
  • The ability to read, write and comprehend English is required.
  • Demonstrated ability to work effectively with a diverse population is required.
  • Demonstrated ability to work effectively as a team member is required.
  • Demonstrated commitment to service of others is required.
  • Demonstrated proficiency in communication, both verbal and written, is required.
  • Experience working with survivors of domestic violence and/or intimate partner violence is preferred.
  • Bilingualism or conversational in a language in addition to English is strongly preferred.
  • Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire
  • Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer)

Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100+ bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy.

Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law". Women Against Abuse's hiring decisions are based on merit, qualifications, and business needs.

Monday - Friday 7:00 AM - 3:00 PM, $19.71 per hour; Friday & Saturday 11:00 PM - 7:00 AM; $19.71 per hour

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