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Eap Intake Counselor Jobs (NOW HIRING)

HealthPartners

Counselor

Hudson, WI

$23 - $31/hr

Complete all aspects of the intake assessment process. Required Qualifications: * Minimum of ... Employee assistance programs (EAP), an employee well-being program * Free parking * Employee ...

HealthPartners

Counselor

Hudson, WI · On-site

$23 - $31/hr

Complete all aspects of the intake assessment process. Required Qualifications: * Minimum of ... Employee assistance programs (EAP), an employee well-being program * Free parking * Employee ...

HealthPartners

Counselor

Hudson, WI · On-site

$26.27 - $39.41/hr

Complete all aspects of the intake assessment process. Required Qualifications: * Minimum of ... Employee assistance programs (EAP), an employee well-being program * Free parking * Employee ...

Salvation Army

Intake Coordinator - Anaheim

Anaheim, CA · On-site

$18.75 - $25.75/hr

Employee Assistance Program (EAP) * Employee Store Discounts * Great Work Perks Discounts ... Counselor or Chaplain. * Maintain ongoing contact with current and prospective referral sources to ...

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Eap Intake Counselor information

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How much do eap intake counselor jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for eap intake counselor in the United States is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.00 per hour, depending on experience, location, and employer.

What is an EAP Intake Counselor?

EAP Intake Counselors are mental health professionals who serve as the first point of contact for employees seeking assistance through an Employee Assistance Program (EAP). They conduct initial assessments, provide crisis intervention, and connect individuals with appropriate resources or counseling services. Their role is crucial in ensuring employees receive timely support for personal, work-related, or mental health concerns. EAP Intake Counselors maintain confidentiality and often help guide employees toward longer-term care or support if needed.

What are the key skills and qualifications needed to thrive as an EAP Intake Counselor?

To thrive as an EAP Intake Counselor, you need a background in psychology, counseling, or social work, often supported by relevant licensure or certification such as LPC, LCSW, or LMFT. Familiarity with case management systems, clinical documentation software, and telephone intake protocols is typically required. Strong active listening, empathy, and crisis intervention skills help you effectively assess client needs and provide immediate support. These skills are essential to ensure timely, accurate assessments and to connect individuals with appropriate resources during times of personal or workplace stress.

What are the main challenges EAP Intake Counselors face when handling high volumes of client calls?

EAP Intake Counselors often manage fluctuating call volumes, which can be especially challenging during peak periods or times of increased organizational stress. Maintaining empathy and active listening skills while efficiently assessing client needs requires strong emotional resilience and time management. To address these challenges, counselors typically follow structured protocols and rely on support from their clinical teams, ensuring that clients receive timely and appropriate referrals. Regular supervision and peer support are also integral to managing stress and maintaining professional well-being in this fast-paced environment.

What is the difference between Eap Intake Counselor vs Employee Assistance Program (EAP) Counselor?

AspectEap Intake CounselorEmployee Assistance Program (EAP) Counselor
CredentialsTypically requires a bachelor's degree in psychology, social work, or related field; licensure may be preferredUsually requires a master's degree in counseling, social work, or psychology; licensure or certification often necessary
Work EnvironmentInitial client intake, assessment, and referral within EAP settingsProviding ongoing counseling, support, and intervention for employees facing personal or work-related issues
Employer & Industry UsageUsed by organizations to screen and refer employees to appropriate resourcesUsed by organizations to deliver direct counseling services to employees and their families

The main difference is that an Eap Intake Counselor focuses on initial assessments and referrals, while an EAP Counselor provides ongoing counseling and support. Both roles are essential in employee assistance programs but differ in scope and responsibilities.

How to become an EAP intake counselor?

To become an EAP intake counselor, candidates typically need a bachelor's degree in psychology, social work, or a related field, along with experience in counseling or mental health services. Certification or training in employee assistance programs and strong communication skills are also important for this role.

What is it like to be an EAP intake counselor?

An EAP intake counselor is responsible for assessing employee needs, providing initial support, and guiding individuals to appropriate mental health or wellness services. The role involves active listening, documentation, and often requires knowledge of counseling techniques and confidentiality protocols. Typically, the position is performed in an office or remote setting with regular working hours.
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Eap Intake Counselor jobs near you
Infographic showing various Eap Intake Counselor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $45,731 per year, or $22 per hour.

Intake and Enrollment Manager | PACE Program

Olathe, KS • On-site

MIDLAND CARE CONNECTION INC
Health Care and Social Assistance • 201 - 500 employees
Learn more about MIDLAND CARE CONNECTION INCexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Midland Care Connection

Midland Care Connection is a not-for-profit, community-based organization dedicated to helping older adults and seriously ill individuals stay independent and supported in their homes. Established in 1978, we offer a full continuum of care, including hospice, palliative care, home health, grief and loss counseling, and our signature PACE (Program of All-Inclusive Care for the Elderly) program. Our mission centers on "meeting individual needs through innovative care solutions," and we serve people across multiple counties in northeast Kansas.

PACE Program

The PACE (Program of All-Inclusive Care for the Elderly) program is designed to help older adults remain safely in their homes rather than entering nursing facilities. It provides complete medical care, rehabilitation, medications, transportation, social services, and supportive therapies—all coordinated by an interdisciplinary care team. Participants receive personalized care plans tailored to their unique needs, along with access to a PACE center for social activities, meals, and clinical services. By integrating medical and supportive care under one program, PACE helps seniors maintain independence, improve quality of life, and continue living in their communities with dignity.

Intake & Enrollment Manager

The Intake & Enrollment Manager leads the PACE intake and enrollment process from the initial inquiry or referral through enrollment. They supervise and support the Intake Coordinators, ensure prospective participants and their families receive timely and accurate information, and work with the PACE team to remove barriers that could delay enrollment. The manager also tracks enrollment activity and performance metrics, monitors the referral pipeline, identifies opportunities to improve the process, and develops strategies to help meet enrollment and growth goals. This role works closely with Marketing, Center Administration, and the Interdisciplinary Team to ensure a smooth participant experience while maintaining compliance with Medicare, Medicaid, PACE, and confidentiality requirements.

Required 
  • Bachelor’s degree in healthcare administration, business, social services, nursing, or a related field, or equivalent combination of education and experience
  • Previous experience in healthcare, senior services, PACE, case management, intake, enrollment, or a related setting
  • Previous supervisory or leadership experience, including coaching, training, and performance management
  • Strong organizational and time-management skills with the ability to manage multiple prospective participants and competing priorities
  • Excellent verbal and written communication skills
  • Ability to build positive relationships with prospective participants, families, referral sources, and interdisciplinary teams
  • Strong problem-solving and critical-thinking skills with the ability to identify and remove barriers to enrollment
  • Proficiency with electronic health records, databases, Microsoft Office, and other technology used to track and manage enrollment activity
  • Ability to maintain confidentiality and handle HIPAA-protected information appropriately
  • Ability to understand and follow Medicare, Medicaid, PACE, and other applicable eligibility and enrollment requirements
Preferred 
  • Experience working directly with a PACE program
  • Experience managing an intake, admissions, enrollment, referral, or business development team
  • Knowledge of Medicare and Medicaid eligibility requirements and PACE enrollment processes
  • Experience using enrollment metrics, dashboards, or other data to monitor performance and identify trends
  • Experience developing or improving intake and enrollment processes
  • Experience collaborating with Marketing, clinical teams, and community referral partners to support growth
  • Experience with community outreach, presentations, or relationship development
  • Knowledge of the healthcare needs and services of older adults and individuals with complex care needs
  • Previous experience working with an interdisciplinary team

What’s in it for you?

  • Health insurance options for employees and dependents
  • Dental, vision, and prescription drug plans
  • Flexible Savings Accounts (FSA) or Health Savings Accounts (HSA), with employer contributions
  • Paid Time Off (PTO), Personal and Taking Care of You Days
  • Holiday pay (six holidays per year)
  • 403(b) ERISA Retirement Plan, match provided
  • Free group life and AD&D insurance of $20,000
  • On-site education center to provide professional development and CEU credits
  • Free Employee Assistance Program (EAP) for employees and dependents
  • Paid monthly volunteer time at non-profit organizations
  • Uniform Allowance Program

Appy Today!

Ready to make a meaningful impact on the lives of older adults and their families? Join Midland Care Connection as our Intake & Enrollment Manager and lead a team that helps individuals navigate their journey into PACE. If you’re a strong leader who thrives on building relationships, improving processes, and turning opportunities into meaningful outcomes, we’d love to have you on our team. Apply today and help connect more people with the care and support they need to live their best lives.

Midland Care Connection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply