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How much do eap intake counselor jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for eap intake counselor in the United States is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.00 per hour, depending on experience, location, and employer.

What is an EAP Intake Counselor?

EAP Intake Counselors are mental health professionals who serve as the first point of contact for employees seeking assistance through an Employee Assistance Program (EAP). They conduct initial assessments, provide crisis intervention, and connect individuals with appropriate resources or counseling services. Their role is crucial in ensuring employees receive timely support for personal, work-related, or mental health concerns. EAP Intake Counselors maintain confidentiality and often help guide employees toward longer-term care or support if needed.

What are the key skills and qualifications needed to thrive as an EAP Intake Counselor?

To thrive as an EAP Intake Counselor, you need a background in psychology, counseling, or social work, often supported by relevant licensure or certification such as LPC, LCSW, or LMFT. Familiarity with case management systems, clinical documentation software, and telephone intake protocols is typically required. Strong active listening, empathy, and crisis intervention skills help you effectively assess client needs and provide immediate support. These skills are essential to ensure timely, accurate assessments and to connect individuals with appropriate resources during times of personal or workplace stress.

What are the main challenges EAP Intake Counselors face when handling high volumes of client calls?

EAP Intake Counselors often manage fluctuating call volumes, which can be especially challenging during peak periods or times of increased organizational stress. Maintaining empathy and active listening skills while efficiently assessing client needs requires strong emotional resilience and time management. To address these challenges, counselors typically follow structured protocols and rely on support from their clinical teams, ensuring that clients receive timely and appropriate referrals. Regular supervision and peer support are also integral to managing stress and maintaining professional well-being in this fast-paced environment.

What is the difference between Eap Intake Counselor vs Employee Assistance Program (EAP) Counselor?

AspectEap Intake CounselorEmployee Assistance Program (EAP) Counselor
CredentialsTypically requires a bachelor's degree in psychology, social work, or related field; licensure may be preferredUsually requires a master's degree in counseling, social work, or psychology; licensure or certification often necessary
Work EnvironmentInitial client intake, assessment, and referral within EAP settingsProviding ongoing counseling, support, and intervention for employees facing personal or work-related issues
Employer & Industry UsageUsed by organizations to screen and refer employees to appropriate resourcesUsed by organizations to deliver direct counseling services to employees and their families

The main difference is that an Eap Intake Counselor focuses on initial assessments and referrals, while an EAP Counselor provides ongoing counseling and support. Both roles are essential in employee assistance programs but differ in scope and responsibilities.

How to become an EAP intake counselor?

To become an EAP intake counselor, candidates typically need a bachelor's degree in psychology, social work, or a related field, along with experience in counseling or mental health services. Certification or training in employee assistance programs and strong communication skills are also important for this role.

What is it like to be an EAP intake counselor?

An EAP intake counselor is responsible for assessing employee needs, providing initial support, and guiding individuals to appropriate mental health or wellness services. The role involves active listening, documentation, and often requires knowledge of counseling techniques and confidentiality protocols. Typically, the position is performed in an office or remote setting with regular working hours.
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Eap Intake Counselor jobs near you
Infographic showing various Eap Intake Counselor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $45,731 per year, or $22 per hour.

Intake Specialist - Bilingual

Portland, OR

Just Compassion EWC
See more jobs at Just Compassion EWCexternal

$23 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Position Summary

The Intake Specialist for the HRSN (Housing-Related Social Needs) Program plays a vital role in helping individuals secure stable housing by conducting intake screenings, facilitating initial rent payments, and ensuring a seamless transition into case management. This position requires strong attention to detail, financial coordination skills, and a compassionate, trauma-informed approach to client engagement.


Essential Duties

  • Supports the HRSN (Housing-Related Social Needs) Program by conducting intake screenings, coordinating rental and utility assistance payments, and ensuring accurate documentation of client services.
  • Facilitates the initial engagement process for program participants and supports their transition to case management services.
  • Ensures compliance with program requirements, financial documentation standards, and confidentiality policies.


Job Functions

  • Conduct intake screenings to determine eligibility for the HRSN program based on program guidelines and funding requirements.
  • Collect and review required documentation including identification, proof of income, and other eligibility materials.
  • Explain program services, expectations, and next steps to potential participants in a clear and supportive manner.
  • Maintain accurate and confidential records of client information in the program database.
  • Coordinate rental assistance payments in accordance with program policies and procedures.
  • Process utility assistance payments for eligible program participants.
  • Maintain accurate financial records of payments issued and documentation required for financial tracking and reporting.
  • Provide payment confirmations or documentation to clients, landlords, or partners as appropriate.
  • Facilitate the transition of enrolled participants to the assigned case management team.
  • Ensure client documentation, intake notes, and financial information are accurately transferred to case management staff.
  • Communicate relevant client needs or concerns to case managers to support coordinated service delivery.
  • Maintain accurate data entry related to client intake, payments, and program participation.
  • Assist with preparation of program documentation and reports required for program oversight or funding compliance.
  • Ensure records meet applicable program, Medicaid, county, or grant reporting standards.
  • Provide trauma-informed and client-centered support to individuals entering the program.
  • Serve as a primary point of contact during the intake process to answer questions and provide guidance.
  • Promote equitable access to services consistent with housing-first and low-barrier service principles.
  • Perform additional duties as assigned in support of program operations.


Qualifications

  • High school diploma or GED required; associate or bachelor's degree in social services, human services, public administration, or a related field preferred.
  • Experience working in intake coordination, housing programs, social services, or related service environments preferred.
  • Strong organizational skills and attention to detail.
  • Experience handling financial documentation or payment coordination is preferred.
  • Ability to work effectively with diverse populations including individuals experiencing homelessness or housing instability.
  • Proficiency with computer systems, databases, and standard office software such as Microsoft Office or Google Workspace.
  • Strong verbal and written communication skills.
  • Ability to maintain confidentiality and handle sensitive client information appropriately.
  • Valid driver's license and ability to travel locally if required.
  • Bilingual skills (Spanish, Russian, or other languages commonly spoken by participants) preferred.


Why Just Compassion: Benefits & Total Rewards

Just Compassion is committed to supporting the health, well-being, and professional growth of our team members. Benefits for eligible employees may include:

  • Medical, dental, and vision insurance plans
  • Employee Assistance Program (EAP), providing confidential counseling, financial, and legal support at no cost to team members
  • Individual Retirement Account (IRA) retirement savings option
  • Paid time off (PTO) for eligible employees
  • Paid sick time in accordance with Oregon law
  • Paid leave benefits in compliance with Oregon Paid Leave Oregon (PLO), Oregon Family Leave Act (OFLA), and the federal Family and Medical Leave Act (FMLA), as applicable
  • Wellness time to support overall employee well-being
  • Eleven (11) paid holidays annually
  • Professional development opportunities

Just Compassion of East Washington County is committed to a policy of Equal Employment Opportunity with respect to all employees and applicants for employment. This policy prohibits discrimination on all legally recognized bases including, but not limited to, race, creed, color, gender, pregnancy, sexual orientation, gender identity, age, marital status, family relationship, disability, national origin, or service in the uniformed services.

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