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Eap Intake Counselor Jobs (NOW HIRING)

Thresholds

Intake Specialist - Master's

Chicago, IL

$59K - $62K/yr

Master's degree in Counseling, Psychology, Social Work, or closely related field What sets ... Robust employee assistance program (EAP) * Mileage reimbursement * Cell phone reimbursement (up to ...

Seafield Center Inc.

Addiction Counselor

Riverhead, NY · On-site

$21 - $38/hr

Maintains contact with referral sources, including EAP's, probation, parole and outpatient ... Intake, Screening & Assessment * Referral * Treatment Planning & Review * Group Counseling

Seafield Center Inc.

Addiction Counselor

Mineola, NY · On-site

$21 - $38/hr

Maintains contact with referral sources, including EAP's, probation, parole and outpatient ... Intake, Screening & Assessment * Referral * Treatment Planning & Review * Group Counseling

Thresholds

Intake Specialist - Master's

Chicago, IL · On-site

$59K - $62K/yr

Master's degree in Counseling, Psychology, Social Work, or closely related field What sets ... Robust employee assistance program (EAP) * Mileage reimbursement * Cell phone reimbursement (up to ...

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How much do eap intake counselor jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for eap intake counselor in the United States is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.00 per hour, depending on experience, location, and employer.

What are the main challenges EAP Intake Counselors face when handling high volumes of client calls?

EAP Intake Counselors often manage fluctuating call volumes, which can be especially challenging during peak periods or times of increased organizational stress. Maintaining empathy and active listening skills while efficiently assessing client needs requires strong emotional resilience and time management. To address these challenges, counselors typically follow structured protocols and rely on support from their clinical teams, ensuring that clients receive timely and appropriate referrals. Regular supervision and peer support are also integral to managing stress and maintaining professional well-being in this fast-paced environment.

What are the key skills and qualifications needed to thrive as an EAP Intake Counselor, and why are they important?

To thrive as an EAP Intake Counselor, you need a background in psychology, counseling, or social work, often supported by relevant licensure or certification such as LPC, LCSW, or LMFT. Familiarity with case management systems, clinical documentation software, and telephone intake protocols is typically required. Strong active listening, empathy, and crisis intervention skills help you effectively assess client needs and provide immediate support. These skills are essential to ensure timely, accurate assessments and to connect individuals with appropriate resources during times of personal or workplace stress.

What is the difference between Eap Intake Counselor vs Employee Assistance Program (EAP) Counselor?

AspectEap Intake CounselorEmployee Assistance Program (EAP) Counselor
CredentialsTypically requires a bachelor's degree in psychology, social work, or related field; licensure may be preferredUsually requires a master's degree in counseling, social work, or psychology; licensure or certification often necessary
Work EnvironmentInitial client intake, assessment, and referral within EAP settingsProviding ongoing counseling, support, and intervention for employees facing personal or work-related issues
Employer & Industry UsageUsed by organizations to screen and refer employees to appropriate resourcesUsed by organizations to deliver direct counseling services to employees and their families

The main difference is that an Eap Intake Counselor focuses on initial assessments and referrals, while an EAP Counselor provides ongoing counseling and support. Both roles are essential in employee assistance programs but differ in scope and responsibilities.

What are EAP Intake Counselors?

EAP Intake Counselors are mental health professionals who serve as the first point of contact for employees seeking assistance through an Employee Assistance Program (EAP). They conduct initial assessments, provide crisis intervention, and connect individuals with appropriate resources or counseling services. Their role is crucial in ensuring employees receive timely support for personal, work-related, or mental health concerns. EAP Intake Counselors maintain confidentiality and often help guide employees toward longer-term care or support if needed.
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What cities are hiring for Eap Intake Counselor jobs? Cities with the most Eap Intake Counselor job openings:
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Eap Intake Counselor jobs near you
Infographic showing various Eap Intake Counselor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 3% Temporary, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $45,731 per year, or $22 per hour.
Intake Lead - Spanish Speaking Preferred

Intake Lead - Spanish Speaking Preferred

San Andreas Regional Center

San Jose, CA • Hybrid

$96K - $117K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Description


Join San Andreas Regional Center - Where Every Role Matters.


San Andreas Regional Center (SARC) is one of 21 regional centers in California, funded by the State and rooted in the values of the Lanterman Act. As a community-based nonprofit, we are dedicated to supporting individuals with developmental disabilities in living full, independent, and inclusive lives.


Join a diverse, mission-driven team that is passionate about making a meaningful difference every day. If you care deeply about equity, advocacy, and social impact- SARC is the place for you.


Job Summary:  While assisting the Intake District Manager with the carrying out the vision of the agency, this position is responsible for assisting with the oversight of intakes conducted for all four counties within the San Andreas Regional Center catchment area.? This is a key lead position which has an essential role in supporting the intake district manager with the referral process and providing qualitative professional services to consumers, their families, and the community.  


Essential Job Functions: 

  • Develops and facilitates intake inquiry orientations/presentations for applicants, employees, and the general public?  
  • Develops performance objectives in collaboration with district manager so that continuous improvement can occur 
  • Sets standards of accountability for staff in producing required intake case management documentation 
  • Responsible for tracking and reporting of monthly intake statistical data  
  • Provides comprehensive training to new staff and ongoing training after the initial training period is over  
  • Participates in and/or leads collaborative practice with various community agencies.? 
  • Prepares and provides professional reports which relate to intake process, including intake inquiry tracking 
  • Is an expert on generic resources and assists with developing this knowledge among the service coordinators 
  • Gathers data and produces initial and/or ongoing assessments? 
  • Creates/assigns inquiry numbers for all applicants for all counties 
  • Identifies and collects records needed for an intake assessment 
  • Presents assessment data to Interdisciplinary Team (IDT) for intake purposes, including appropriateness of referral and eligibility determination? 
  • Handle intake referrals made via various modes of communication including but not limited to phone calls, walk-ins, email inquiries, fax, etc... 
  • Expertise in regional center eligibility criteria, services, and due process 
  • Properly assess and determine the next steps for referrals 
  • Knows all resources that serve our consumers who reside in various districts? 
  • Intervenes effectively in crisis situations in order to eventually effect stability? 
  • Knows Title 17 and Title 22 licensing and DDS requirements?  
  • Assures that all consumers and families are informed verbally and in writing of their right to appeal every time a decision is made to change, alter, or deny a service, including eligibility for an intake assessment? 
  • Knowledge of the SANDIS case management system 
  • Travel to all four counties in catchment area as needed 
  • Other duties as assigned  

MONTHLY STIPEND FOR BILINGUAL SPEAKING!


We offer a competitive benefits package designed to support your health, well-being, and future.


Employees receive free medical coverage (yes, free for employees!), along with free dental and vision insurance for your dependents. 


Our benefits include a CalPERS pension plan, offering rare, long-term financial security through a lifetime pension, excellent health benefits, and overall career stability. Additional benefits include a 403(b) retirement plan, flexible spending accounts, and an Employee Assistance Program (EAP).


You'll also enjoy:

  • Five days of paid education leave per fiscal year
  • Vacation time, sick leave, 12 paid holidays and 2 floating holidays!  
  • Life insurance, with options for additional coverage
  • Access to an employee discounts portal full of great deals
  • We offer flexible work schedules and select hybrid positions, promoting a healthy and balanced work-life experience. And that's just the beginning - explore the full list of benefits on our careers website! (**Benefits apply to eligible employees.)


Requirements


Education/Experience: A Bachelor's Degree in social work, rehabilitation counseling or a related field from an accredited college.? A minimum of five years of service coordination experience.  

Special Skills and Knowledge:  Knowledge of the agency; knowledge of the laws, rules and regulations governing the operation of the agency; knowledge of the principles, objectives and techniques of social work, individual and group behavior, human growth, development of family relationships; medical-psychosocial, socioeconomic factors affecting individuals and families.? Knowledge of supervisory principles and how to delegate work and assignments, Computer Skills, Strong/effective written and verbal communication. 

Other: Use of an automobile, possession of a valid driver's license and automobile liability insurance for the minimum amount prescribed by law or the ability to provide for independent transportation. 

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