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Behavioral Health Phone Intake Coordinator Jobs in Rochester, NY

EAST HOUSE CORPORATION

Intake Coordinator

Rochester, NY · On-site

$20.15 - $25.15/hr

Knowledge of Monroe County mental health, substance use and/or residential service systems ... behavior on others. Commitment to Belonging, Respect, and Building a Supportive Community · Values ...

ClearChoice

Patient Intake Coordinator

Rochester, NY · On-site

$20 - $24/hr

As a Patient Intake Coordinator , you'll be the first point of contact for patients, ensuring a ... Take advantage of full healthcare benefits including medical, dental, and vision * Access a 401(k) ...

ClearChoice

Patient Intake Coordinator

Rochester, NY · On-site

$20 - $24/hr

As a Patient Intake Coordinator , you'll be the first point of contact for patients, ensuring a ... Take advantage of full healthcare benefits including medical, dental, and vision * Access a 401(k) ...

Clear Choice

Patient Intake Coordinator

Rochester, NY

$20 - $24/hr

As a Patient Intake Coordinator , you'll be the first point of contact for patients, ensuring a ... Take advantage of full healthcare benefits including medical, dental, and vision * Access a 401(k) ...

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Behavioral Health Phone Intake Coordinator information

See Rochester, NY salary details

$30.6K

$43.8K

$82.4K

How much do behavioral health phone intake coordinator jobs pay per year?

As of Aug 25, 2026, the average yearly pay for behavioral health phone intake coordinator in Rochester, NY is $43,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $42,400.00 per year, depending on experience, location, and employer.

What is a behavioral health phone intake coordinator?

A Behavioral Health Phone Intake Coordinator is responsible for handling inbound calls from individuals seeking mental health or substance abuse services. They assess patients' needs, gather necessary information, and assist with scheduling or referrals to appropriate providers. This role requires strong communication and organizational skills to support individuals in accessing timely care. Additionally, they may verify insurance coverage and provide general information about available services. Their goal is to facilitate a smooth intake process and ensure callers receive the assistance they need.

What are the primary responsibilities of a behavioral health phone intake coordinator on a daily basis?

As a Behavioral Health Phone Intake Coordinator, your main responsibilities include answering incoming calls from patients or referrals, conducting preliminary assessments, collecting demographic and clinical information, and coordinating the scheduling of initial appointments. You will also enter and maintain accurate records in electronic health systems and communicate closely with clinical staff to ensure clients are matched to appropriate services. This role is typically part of a collaborative environment where you serve as a key point of contact for new clients, helping navigate them into care smoothly. You'll find that strong organizational skills and the ability to stay calm under pressure are essential for handling the varied needs and urgent requests that often arise in behavioral health intake.

What are the key skills and qualifications needed to thrive as a behavioral health phone intake coordinator?

To thrive as a Behavioral Health Phone Intake Coordinator, you need knowledge of behavioral health practices, strong organizational abilities, and experience in patient intake or healthcare administration, often supported by a relevant associate's or bachelor's degree. Familiarity with electronic health record (EHR) systems, patient intake software, and possibly HIPAA certification is typically required. Excellent communication, active listening, and empathy are crucial soft skills that help in supporting patients during initial contact and collaborating with clinical teams. These skills and qualifications ensure accurate triage, compassionate service, and efficient coordination in a fast-paced behavioral health setting.

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For Behavioral Health Phone Intake Coordinator jobs in Rochester, NY, the most frequently searched job titles are:

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Behavioral Health Phone Intake Coordinator jobs near you
Infographic showing various Behavioral Health Phone Intake Coordinator job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,805 per year, or $21.1 per hour.

Interim Intake Coordinator

Clifton Springs, NY • On-site

Finger Lakes Area Counseling and Recovery Agency
See more jobs at Finger Lakes Area Counseling and Recovery Agencyexternal

$17/hr

Full-time

Posted 11 days ago

Job description

Job Summary: In accordance with the organization's mission, vision and values, the COTI Intake Coordinator is responsible for the overall coordination of admissions and client tracking to FLACRA's Residential, Addictions Crisis Center (ACC) Services as well as coordination of COTI clients. The following duties will apply:
Duties
  1. Chair weekly Residential Placement Committee.
  2. Responsible for producing the minutes of the Placement Committee and assuring all updates, distributing these minutes to all Managers and Associate Program Directors and Directors.
  3. Screen referrals to Residential Services and ACC services.
  4. Present all screens to the Placement Committee.
  5. Follow with clients on the outreach board.
  6. Follow up with referral sources to advise of referent status and to request and receive additional required information and/or documents.
  7. Assure all clients placed on wait list receive regular communication as to their status as outlined in COTI policies.
  8. Assist in the organization of meetings, trainings and other agency events as requested.
  9. Maintain, update and distribute informational listings and reports in a timely manner.
  10. Demonstrates teamwork and an ability to work in a team environment with coworkers and supervisors. Demonstrates the ability to be flexible and cooperative.
  11. Participate in general, staff, in-service and supervisory meetings held by the Agency.
  12. Provide appropriate outreach and maintains waitlist for vacancies in coordination with COTI staff.
  13. Provides monthly statistical reporting and data for analysis of residential intake programming.
  14. Complete bed availability system data entry.

Minimum Qualifications: High school graduate, preferably with specialization in business. At least one year of working experience with the ability to type at least 55 wpm, with transcription, Word and Excel experience. Experience and/or training in Behavioral Health/Client Care.
Other Skills/Knowledge and Experience
  1. Excellent written and verbal communication skills.
  2. Demonstrated ability to communicate effectively and work cooperatively with culturally diverse persons, staff and community service providers.
  3. Ability to multi-task, have good problem solving & time management skills and the ability to remain calm in a crisis.
  4. Provide Crisis Intervention and Mobile Skills
  5. Excellent written and verbal communication skills.
  6. Ability to multi-task, have good problem solving and time management skills and the ability to remain calm in crisis.
  7. Comfort with in community and crisis services

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