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Intake Volunteer Jobs in Rochester, NY (NOW HIRING)

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Intake Volunteer information

See Rochester, NY salary details

$30.6K

$43.8K

$82.4K

How much do intake volunteer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for intake volunteer in Rochester, NY is $43,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $42,400.00 per year, depending on experience, location, and employer.

What is an intake volunteer?

Intake Volunteers are individuals who assist organizations, such as shelters, clinics, or non-profits, by welcoming new clients, collecting necessary information, and helping determine their needs. They often conduct initial interviews, complete paperwork, and ensure that all required documentation is gathered. Their role is crucial in streamlining the process for clients to access available services and resources. Intake Volunteers typically work under the supervision of staff and receive training to handle sensitive information with confidentiality and compassion.

What are some common challenges intake volunteers face when working with clients, and how can they effectively handle them?

Intake Volunteers often encounter clients who may be anxious, distressed, or unfamiliar with the organization's processes. Navigating sensitive conversations and gathering accurate information while maintaining empathy can be challenging. Volunteers can address these challenges by practicing active listening, following established protocols, and seeking guidance from supervisors when needed. Training and regular team meetings also provide opportunities to share experiences and learn effective communication strategies.

What are the key skills and qualifications needed to thrive as an intake volunteer, and why are they important?

To thrive as an Intake Volunteer, you should have strong communication, organizational, and active listening skills, often supported by experience in customer service or social services. Familiarity with data entry tools, intake management systems, and confidentiality protocols is usually required. Compassion, patience, and cultural sensitivity are important soft skills that help build trust with clients and support diverse needs. These abilities ensure accurate information collection, respectful client interactions, and effective support for organizational goals.

What is the difference between Intake Volunteer vs Client Support Specialist?

AspectIntake VolunteerClient Support Specialist
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or higher; may require certifications
Work EnvironmentNon-profit, community service settingsNon-profit, healthcare, or social service organizations
Employer & Industry UsageVolunteer roles in social servicesPaid or volunteer roles in client-facing support
Common Search & ComparisonYesYes

Intake Volunteers typically assist with initial client interactions, gather information, and support administrative tasks in community or non-profit settings. Client Support Specialists often handle ongoing client needs, provide direct assistance, and may require additional certifications. While both roles involve client interaction, Intake Volunteers focus on intake processes, whereas Client Support Specialists provide more comprehensive support services.

What are the most commonly searched types of Intake jobs in Rochester, NY?

The most popular types of Intake jobs in Rochester, NY are:

Intake Volunteer jobs near you

Licensed Clinical Psychologist - Intake Specialist (Remote)

aptihealth

Rochester, NY • Remote

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Life at aptihealth

aptihealth is a fast-growing health tech company transforming behavioral healthcare. Our digital platform and affiliated medical group make it easier for people to access high-quality care when and where they need it. You’ll join a mission-driven team that’s curious, collaborative, and passionate about improving lives through technology and care innovation. Here, ideas turn into action and learning happens every day. We’re proud to be named one of the world’s top health tech companies of 2025, recognized for advancing digital behavioral healthcare. Together, we’re building a better, more accessible future for mental health.

What We Offer

  • The chance to make life better for millions of people
  • Smart, supportive colleagues who care about what they do
  • A place where new ideas quickly turn into real results
  • A culture that values curiosity, collaboration, and inclusion
  • A team built on trust, accountability, and continuous learning
  • Flexible working hours

Your Role

As a Licensed Clinical Psychologist, you will play a crucial role in assessing and guiding patients through the initial stages of their patient journey. You will facilitate a diagnostic interview and incorporate relevant data collected during the evaluation to formulate an initial diagnosis and treatment recommendations. Next, you will pair patients with a Licensed Behavioral Health Specialist who are best qualified to meet the patients' needs. You will use your clinical proficiency, along with the aptihealth platform, to assist our patients in achieving their best possible outcomes.

Be part of a company that is uniquely connecting members with mental health professionals to ultimately impact the lives of millions. If you have a passion for innovation, implementation, and result-driven patient care – join our team!

Requirements

  • Licensed Clinical Psychologist in New York State (PsyD, PhD)
  • 3+ years’ experience in diagnostic assessment and formulation
  • 3+ years’ experience in providing individual therapy
  • Strong interpersonal and communication skills with a compassionate and patient-centered approach.
  • Ability to work independently and collaboratively within a virtual clinical team
  • Passionate about being a trusted partner to transform behavioral healthcare
  • Some early evening/weekend hours required

Responsibilities

  • Conduct a comprehensive, high-quality intake assessment to identify new patients' needs and barriers using a proprietary biopsychosocial assessment
  • Communicate effectively with patients while exhibiting competencies in diagnostic assessment/formulation and the provision of behavioral health services
  • Provide treatment recommendations at the conclusion of the intake assessment and collaborate with other members of the clinical team to ensure a coordinated and seamless transition to ongoing care
  • Maintain an accurate, confidential, and detailed record of patient assessment and ensure compliance with relevant intake documentation and regulations
  • Assess and screen patients for any potential crisis situations or urgent mental health needs

Benefits

  • Comprehensive Medical, Dental, and Vision plans available
  • Paid Time off, Sick Time and Paid Company Holidays
  • 401k Retirement Savings Program with 2% Company matching
  • Voluntary Life Insurance
  • Employee Assistant Program (EAP)
  • Annual business-related expenses stipend
  • Competitive Salary + Productivity Incentives
  • Work from home with flexible working hours

The expected full-time salary range for this role is $90,000 - $110,000 annually and is dependent on a variety of factors. More information about the salary range specific to your experience and other factors will be shared during the hiring process.

About aptihealth

aptihealth, inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare. Our platform connects medical providers, behavioral health specialists and patients with our proprietary assessment and treatment management protocols to get and keep patients healthier faster. aptihealth’s structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework© that efficiently provides collaborative care teams with the most thorough understanding of a patient’s behavioral health needs. For more information, please visit www.aptihealth.com

To all recruitment agencies: aptihealth does not accept agency resumes. Please do not forward resumes to us, our employees or any other organization location. aptihealth is not responsible for any fees related to unsolicited resumes.

aptihealth, inc. | 1785 Route 9, Clifton Park, NY 12065