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Insurance Retention Agent Jobs (NOW HIRING)

Rose Insurance Agency, INC

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Retention Insurance Sales Agent

Charlotte, NC · On-site

$18 - $20/hr

The Retention Sales Agent plays a vital role in maintaining strong client relationships and ... Active Property & Casualty insurance license (required) * Life & Health license a plus (or ...

Sherzer Insurance

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Insurance Agent

Port Orange, FL · On-site

$42K - $55K/yr

We are seeking a full-time Insurance Agent to join our Independent Insurance office representing 45 ... Success in this role is measured by customer satisfaction, client retention, and meeting sales ...

Sherzer Insurance

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Insurance Agent

Port Orange, FL · On-site

$42K - $55K/yr

We are seeking a full-time Insurance Agent to join our Independent Insurance office representing 45 ... Success in this role is measured by customer satisfaction, client retention, and meeting sales ...

Brightway Insurance

Insurance Agent

Youngsville, LA · On-site

As an Insurance Agent, you'll focus on developing client relationships within your community and ... Track and exceed targets for quotes, new business, and retention. Qualifications * Possession of LA ...

Brightway Insurance

Insurance Agent

Youngsville, LA

As an Insurance Agent, you'll focus on developing client relationships within your community and ... Track and exceed targets for quotes, new business, and retention. Qualifications * Possession of LA ...

Brightway Insurance

Insurance Agent

Youngsville, LA

As an Insurance Agent, youll focus on developing client relationships within your community and ... Track and exceed targets for quotes, new business, and retention. Qualifications * Possession of LA ...

Alchemy Financial Group

Insurance Agent

Suffolk, VA · On-site

$75K - $100K/yr

Provide continual service by processing insurance renewals and working to retain clients * Answer client and potential client insurance-related queries as needed Insurance Agent Requirements * [2+] ...

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All JobsInsurance Retention Agent Jobs

Insurance Retention Agent information

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$25K

$65K

$121.5K

How much do insurance retention agent jobs pay per year?

As of Jun 12, 2026, the average yearly pay for insurance retention agent in the United States is $65,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $77,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Retention Agent, and why are they important?

To thrive as an Insurance Retention Agent, you need strong knowledge of insurance products, policy terms, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with CRM software, policy management systems, and call center platforms is typically required. Excellent communication, problem-solving, and negotiation skills help you build rapport and address client concerns effectively. These abilities are essential for maintaining customer satisfaction, reducing policy cancellations, and driving business growth.

What is the difference between Insurance Retention Agent vs Insurance Customer Service Representative?

AspectInsurance Retention AgentInsurance Customer Service Representative
CredentialsLicensing may be required; sales and retention trainingGenerally customer service training; licensing varies
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers
Primary FocusRetaining existing clients, upselling policiesHandling inquiries, providing policy info, resolving issues

While both roles involve communication with clients, Insurance Retention Agents focus on maintaining client relationships and reducing policy cancellations, often involving sales skills. Insurance Customer Service Representatives primarily address client questions and support needs. The roles overlap in work environment and credentials but differ in primary responsibilities.

What jobs pay 2000 a day?

Insurance Retention Agents typically do not earn $2,000 per day; their compensation is usually based on commissions and bonuses tied to policy retention. High-earning roles that can reach this level include specialized sales positions, investment bankers, or certain executive roles, but these often require extensive experience, skills, and certifications. Most jobs paying $2,000 daily are high-level, commission-based, or involve significant risk and responsibility.

Why do so many insurance agents quit?

Insurance retention agents often leave the profession due to high rejection rates, commission-based pay structures, and the pressure to meet sales targets. The job can involve repetitive tasks, strict performance metrics, and limited work-life balance, leading to burnout and turnover.

What are some common challenges Insurance Retention Agents face, and how can they overcome them?

Insurance Retention Agents often encounter challenges such as handling dissatisfied clients, addressing concerns about policy costs, and competing with offers from other companies. To overcome these challenges, agents should focus on building strong relationships with clients, actively listening to their needs, and demonstrating the unique value of their company's products. Additionally, staying well-versed in policy details and industry trends empowers agents to provide tailored solutions and improve retention rates.

What is the highest paying insurance agent job?

The highest paying insurance retention agents typically earn higher commissions and bonuses, especially those working in specialized or high-value markets such as commercial insurance or life insurance. Experienced agents with strong sales skills and industry certifications can also increase their earning potential significantly, often reaching six-figure incomes in top roles or agencies.

What are Insurance Retention Agents?

Insurance Retention Agents are professionals who work for insurance companies or agencies with the primary goal of retaining existing clients. They reach out to policyholders whose policies are up for renewal or at risk of cancellation, addressing concerns, answering questions, and offering solutions to keep their business. Their responsibilities often include explaining policy benefits, handling customer complaints, and sometimes negotiating discounts or policy adjustments. By maintaining strong client relationships, they help reduce customer churn and support the company’s long-term growth.

What does a retention agent do?

A retention agent is responsible for contacting existing insurance customers to encourage policy renewals, address concerns, and resolve issues to maintain customer loyalty. They often use communication skills, customer service techniques, and insurance knowledge to retain clients and reduce policy cancellations.
More about Insurance Retention Agent jobs
What cities are hiring for Insurance Retention Agent jobs? Cities with the most Insurance Retention Agent job openings:
What states have the most Insurance Retention Agent jobs? States with the most job openings for Insurance Retention Agent jobs include:
What job categories do people searching Insurance Retention Agent jobs look for? The top searched job categories for Insurance Retention Agent jobs are:
Insurance Retention Agent jobs near you
Infographic showing various Insurance Retention Agent job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, 1% Part Time, and 8% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $65,022 per year, or $31.3 per hour.
Full Time Customer Retention Agent

Full Time Customer Retention Agent

Life Protect 24/7

Norfolk, VA • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Life Protect 24/7 is an inbound sales call center searching for full-time self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in sales. If this sounds like you, you are a great candidate for our Retention Department.


Available Schedules/Shifts:

Schedule:

  • 9am-7pm Monday, 10am-7pm Tuesday - Friday, and 9am-5pm every other Saturday


How will you do that?

Here at Life Protect 24/7, we provide medical security alert devices to those in need. You will receive calls from a variety of customers who are trying to get connected with a medical, billing, or health-related business. This creates an opportunity to share our device with those who may need it and not even know it! Our devices support the rescue of over 5,000 lives every month.

Retention Agents are the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat call center work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. Retention Agents will effectively educate existing customers about the importance of keeping products while bringing integrity and customer satisfaction to every interaction. Building rapport and establishing relationships with our customers is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.


What we offer:

  • Competitive Pay: Hourly plus commission

  • Weekly Pay

  • Paid Training

    • Full-Time Training: Monday-Friday 4pm-10pm

  • Paid OT on Saturdays

  • Paid Time Off

  • Medical, Dental, Vision, AD&D, and Life Insurance

  • HSA Options

  • 401k with Company Match

  • Employee Development Program

  • Employee Product Discount

  • Beautiful Call Center Work Space

  • Convenient access to walking trails and Norfolk Premium Outlets

  • Potential to work remotely (Work From Home) / Hybrid available to employees after 6 months based on performance

What you offer:

  • Must be at least 18 years of age

  • High school diploma or equivalent

  • Sales experience and/or call center environment experience

  • Strong communication skills (verbal, written, and interpersonal)

  • A customer-focused approach with adaptability to new situations

  • Ability to multitask, prioritize, and manage time

  • Motivation, and desire to achieve powered by YOU!


Paid hourly plus commission.

  • Commissions based on performance

Schedule:

  • 9am-7pm Monday, 10am-7pm Tuesday - Friday, and 9am-5pm every other Saturday


If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.


We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.


Job Type: Full-time

After applying a recruiter will reach out in 2-3 business days via email or phone.