ZipRecruiter

Log In

1

Insurance Retention Agent Jobs in Raleigh, NC (NOW HIRING)

Alchemy Financial Group

Insurance Agent

Apex, NC

$75K - $105K/yr

About the Insurance Agent Position We're seeking a motivated and competitive worker to join our ... Provide continual service by processing insurance renewals and working to retain clients * Track ...

Alchemy Financial Group

Insurance Agent

Apex, NC · On-site

$75K - $105K/yr

About the Insurance Agent Position We're seeking a motivated and competitive worker to join our ... Provide continual service by processing insurance renewals and working to retain clients * Track ...

Alchemy Financial Group

Insurance Agent

Raleigh, NC · On-site

$75K - $95K/yr

About the Insurance Agent Position We're seeking a motivated and competitive worker to join our ... Provide continual service by processing insurance renewals and working to retain clients * Track ...

Alchemy Financial Group

Insurance Agent

Raleigh, NC · On-site

$75K - $95K/yr

About the Insurance Agent Position We're seeking a motivated and competitive worker to join our ... Provide continual service by processing insurance renewals and working to retain clients * Track ...

Alchemy Financial Group

Insurance Agent

Raleigh, NC · On-site

$75K - $108K/yr

About the Insurance Agent Position We're seeking a motivated and competitive worker to join our ... Provide continual service by processing insurance renewals and working to retain clients * Track ...

Alchemy Financial Group

Insurance Agent

Raleigh, NC

$75K - $108K/yr

About the Insurance Agent Position We're seeking a motivated and competitive worker to join our ... Provide continual service by processing insurance renewals and working to retain clients * Track ...

Alchemy Financial Group

Insurance Agent

Clayton, NC · On-site

$86K - $105K/yr

About the Insurance Agent Position We're seeking a motivated and competitive worker to join our ... Provide continual service by processing insurance renewals and working to retain clients * Track ...

Alchemy Financial Group

Insurance Agent

Durham, NC

$75K - $105K/yr

About the Insurance Agent Position We're seeking a motivated and competitive worker to join our ... Provide continual service by processing insurance renewals and working to retain clients * Track ...

Alchemy Financial Group

Insurance Agent

Cary, NC

$75K - $95K/yr

About the Insurance Agent Position We're seeking a motivated and competitive worker to join our ... Provide continual service by processing insurance renewals and working to retain clients * Track ...

Alchemy Financial Group

Insurance Agent

Durham, NC · On-site

$75K - $105K/yr

About the Insurance Agent Position We're seeking a motivated and competitive worker to join our ... Provide continual service by processing insurance renewals and working to retain clients * Track ...

Alchemy Financial Group

Insurance Agent

Cary, NC · On-site

$75K - $95K/yr

About the Insurance Agent Position We're seeking a motivated and competitive worker to join our ... Provide continual service by processing insurance renewals and working to retain clients * Track ...

Alchemy Financial Group

Insurance Agent

Clayton, NC

$86K - $105K/yr

About the Insurance Agent Position We're seeking a motivated and competitive worker to join our ... Provide continual service by processing insurance renewals and working to retain clients * Track ...

Promoted2

Remote Insurance Agent

Durham, NC · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention

next page

Showing results 1-20

All JobsInsurance Retention Agent JobsInsurance Retention Agent Jobs in Raleigh, NC

Insurance Retention Agent information

See Raleigh, NC salary details

$24.3K

$63.2K

$118.1K

How much do insurance retention agent jobs pay per year?

As of Aug 18, 2026, the average yearly pay for insurance retention agent in Raleigh, NC is $63,206.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $74,800.00 per year, depending on experience, location, and employer.

What is an insurance retention agent?

Insurance Retention Agents are professionals who work for insurance companies or agencies with the primary goal of retaining existing clients. They reach out to policyholders whose policies are up for renewal or at risk of cancellation, addressing concerns, answering questions, and offering solutions to keep their business. Their responsibilities often include explaining policy benefits, handling customer complaints, and sometimes negotiating discounts or policy adjustments. By maintaining strong client relationships, they help reduce customer churn and support the company’s long-term growth.

What are the key skills and qualifications needed to thrive as an insurance retention agent?

To thrive as an Insurance Retention Agent, you need strong knowledge of insurance products, policy terms, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with CRM software, policy management systems, and call center platforms is typically required. Excellent communication, problem-solving, and negotiation skills help you build rapport and address client concerns effectively. These abilities are essential for maintaining customer satisfaction, reducing policy cancellations, and driving business growth.

What are some common challenges insurance retention agents face, and how can they overcome them?

Insurance Retention Agents often encounter challenges such as handling dissatisfied clients, addressing concerns about policy costs, and competing with offers from other companies. To overcome these challenges, agents should focus on building strong relationships with clients, actively listening to their needs, and demonstrating the unique value of their company's products. Additionally, staying well-versed in policy details and industry trends empowers agents to provide tailored solutions and improve retention rates.

What is the difference between Insurance Retention Agent vs Insurance Customer Service Representative?

AspectInsurance Retention AgentInsurance Customer Service Representative
CredentialsLicensing may be required; sales and retention trainingGenerally customer service training; licensing varies
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers
Primary FocusRetaining existing clients, upselling policiesHandling inquiries, providing policy info, resolving issues

While both roles involve communication with clients, Insurance Retention Agents focus on maintaining client relationships and reducing policy cancellations, often involving sales skills. Insurance Customer Service Representatives primarily address client questions and support needs. The roles overlap in work environment and credentials but differ in primary responsibilities.

What are popular job titles related to Insurance Retention Agent jobs in Raleigh, NC?

For Insurance Retention Agent jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Insurance Retention Agent jobs in Raleigh, NC look for?

The top searched job categories for Insurance Retention Agent jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Insurance Retention Agent jobs?

Cities near Raleigh, NC with the most Insurance Retention Agent job openings:

Insurance Retention Agent jobs near you
Infographic showing various Insurance Retention Agent job openings in Raleigh, NC as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $63,206 per year, or $30.4 per hour.

Insurance Agent

Alchemy Financial Group

Apex, NC

$75K - $105K/yr

Full-time

Re-posted 8 days ago

Job description

About the Insurance Agent Position

We're seeking a motivated and competitive worker to join our team as an Insurance Agent. As an Insurance Agent with Alchemy Financial, you'll be responsible for selling policies to clients, handling claims, and keeping track of policy renewals.

Our ideal candidate will have excellent customer service skills for working with a variety of clients. If you think you'd excel as an Insurance Agent, we'd love to hear from you.

Insurance Agent Responsibilities
  • Go through policies with clients so that they have an understanding of the insurance costs and benefits
  • Work alongside marketing team members to further client outreach
  • Maintain all client records
  • Provide continual service by processing insurance renewals and working to retain clients
  • Track insurance claims to ensure the satisfaction of all parties
  • Distribute policy funds after a claim has been settled
  • Answer client and potential client insurance-related queries as needed
Insurance Agent Requirements
  • BA/BS in business, economics, or related field preferred
  • Appropriate insurance licensing where required by law
  • Excellent customer service skills
  • Superb communication and negotiation skills
  • In-depth knowledge of different types of insurance, including life, health, and car insurance
  • Strong organizational and time-management skills
  • Proficient software skills, including Microsoft Office Suite
Employment Type: FULL_TIME

Apply