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Insurance Retention Agent Jobs in Raleigh, NC (NOW HIRING)

SIA Group

Insurance Sales Agent

Raleigh, NC · On-site +1

Insurance Sales Producer At SIA Group , we help businesses and individuals protect what matters ... Achieving and exceeding sales and retention goals What We're Looking For This role is ideal for ...

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Insurance Retention Agent information

See Raleigh, NC salary details

$24.3K

$63.2K

$118.1K

How much do insurance retention agent jobs pay per year?

As of May 29, 2026, the average yearly pay for insurance retention agent in Raleigh, NC is $63,206.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $74,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Retention Agent, and why are they important?

To thrive as an Insurance Retention Agent, you need strong knowledge of insurance products, policy terms, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with CRM software, policy management systems, and call center platforms is typically required. Excellent communication, problem-solving, and negotiation skills help you build rapport and address client concerns effectively. These abilities are essential for maintaining customer satisfaction, reducing policy cancellations, and driving business growth.

What are some common challenges Insurance Retention Agents face, and how can they overcome them?

Insurance Retention Agents often encounter challenges such as handling dissatisfied clients, addressing concerns about policy costs, and competing with offers from other companies. To overcome these challenges, agents should focus on building strong relationships with clients, actively listening to their needs, and demonstrating the unique value of their company's products. Additionally, staying well-versed in policy details and industry trends empowers agents to provide tailored solutions and improve retention rates.

What are Insurance Retention Agents?

Insurance Retention Agents are professionals who work for insurance companies or agencies with the primary goal of retaining existing clients. They reach out to policyholders whose policies are up for renewal or at risk of cancellation, addressing concerns, answering questions, and offering solutions to keep their business. Their responsibilities often include explaining policy benefits, handling customer complaints, and sometimes negotiating discounts or policy adjustments. By maintaining strong client relationships, they help reduce customer churn and support the company’s long-term growth.

What is the difference between Insurance Retention Agent vs Insurance Customer Service Representative?

AspectInsurance Retention AgentInsurance Customer Service Representative
CredentialsLicensing may be required; sales and retention trainingGenerally customer service training; licensing varies
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers
Primary FocusRetaining existing clients, upselling policiesHandling inquiries, providing policy info, resolving issues

While both roles involve communication with clients, Insurance Retention Agents focus on maintaining client relationships and reducing policy cancellations, often involving sales skills. Insurance Customer Service Representatives primarily address client questions and support needs. The roles overlap in work environment and credentials but differ in primary responsibilities.

What are popular job titles related to Insurance Retention Agent jobs in Raleigh, NC? For Insurance Retention Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Insurance Retention Agent jobs in Raleigh, NC look for? The top searched job categories for Insurance Retention Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Insurance Retention Agent jobs? Cities near Raleigh, NC with the most Insurance Retention Agent job openings:
Insurance Retention Agent jobs near you
Infographic showing various Insurance Retention Agent job openings in Raleigh, NC as of May 2026, with employment types broken down into 78% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $63,206 per year, or $30.4 per hour.

Insurance Account Position - State Farm Agent Team Member

Clay Hamilton - State Farm Agent

Fuquay Varina, NC • Remote

$50K - $75K/yr

Full-time

Medical, Retirement, PTO

Posted 15 days ago

Job description

Benefits:
  • Work from home
  • Simple IRA
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Health insurance

ROLE DESCRIPTION:
Clay Hamilton - State Farm Agent is looking for a highly motivated Sales Producer with prior State Farm experience and a current insurance license to drive new business and grow our agency. In this role, you will actively prospect, generate leads, and convert opportunities into long-term customer relationships. Your in-depth knowledge of State Farm products and industry trends will enable you to effectively market insurance solutions, close deals, and exceed sales targets.
If you are a driven, sales-focused professional who thrives in a fast-paced environment, we are eager to see how your talents can contribute to our agencys success.
RESPONSIBILITIES:
  • Proactively generate and follow up on leads to drive new business.
  • Meet and exceed sales targets by closing policies across multiple lines of insurance.
  • Identify customer needs and present tailored insurance solutions.
  • Conduct policy reviews and recommend coverage adjustments.
  • Assist with renewals, cross-selling, and upselling to maximize retention.
  • Maintain accurate records of sales activities and customer interactions.
QUALIFICATIONS:
  • State Farm experience is required.
  • Must hold current insurance licenses (Property/Casualty and Life/Health).
  • Strong sales and negotiation skills with a proven track record of success.
  • Ability to build rapport and establish long-term client relationships.
  • Self-motivated, goal-oriented, and eager to grow within a sales-driven environment.

This is a remote position.