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Insurance Operations Jobs in Ohio (NOW HIRING)

Goosehead

Insurance Support Associate

Westlake, OH · On-site

$20 - $25/hr

This entry-level role is designed to build foundational knowledge and prepare you for a long-term career in insurance operations. You'll have the opportunity to advance quickly through clearly ...

Goosehead

Insurance Support Associate

Westlake, OH · On-site

$20 - $25/hr

This entry-level role is designed to build foundational knowledge and prepare you for a long-term career in insurance operations. You'll have the opportunity to advance quickly through clearly ...

Goosehead

Insurance Support Associate

Westlake, OH · On-site

$20 - $25/hr

This entry-level role is designed to build foundational knowledge and prepare you for a long-term career in insurance operations. You'll have the opportunity to advance quickly through clearly ...

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Insurance Operations information

See Ohio salary details

$22.9K

$64.6K

$143.5K

How much do insurance operations jobs pay per year?

As of Jul 7, 2026, the average yearly pay for insurance operations in Ohio is $64,583.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,479.00 and $80,899.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Insurance Operations position, and why are they important?

To excel in Insurance Operations, you typically need a background in insurance processes, strong analytical abilities, and attention to detail, often supported by a relevant degree or industry certifications such as AINS or CPCU. Familiarity with insurance management systems, claims processing software, and regulatory compliance tools is important. Excellent communication, organizational, and problem-solving skills help individuals collaborate across departments and handle complex tasks. These competencies ensure seamless policy administration, regulatory adherence, and effective service delivery in a dynamic insurance environment.

What are the main responsibilities and daily tasks of someone working in Insurance Operations?

Professionals in Insurance Operations are responsible for overseeing policy administration, managing claims processing, ensuring regulatory compliance, and coordinating workflow between underwriters, agents, and clients. Daily tasks can include reviewing insurance applications, updating policy information, reconciling data, generating reports, and resolving operational issues. The role often involves cross-department collaboration to streamline procedures and improve customer service standards. If you enjoy working in a process-driven environment and contributing to team efficiency, Insurance Operations offers a dynamic and rewarding career path.

What is an Insurance Operations job?

An Insurance Operations job involves managing and optimizing the processes that support an insurance company's daily functions. This includes underwriting, claims processing, policy administration, compliance, and customer service. Professionals in this role ensure efficiency, accuracy, and regulatory adherence in handling policies and claims. They may also work on process improvements, technology integration, and risk management to enhance operational performance. Strong analytical, problem-solving, and communication skills are essential for success in this field.

What are the most commonly searched types of Insurance Operations jobs in Ohio? The most popular types of Insurance Operations jobs in Ohio are:
What are popular job titles related to Insurance Operations jobs in Ohio? For Insurance Operations jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Insurance Operations jobs in Ohio look for? The top searched job categories for Insurance Operations jobs in Ohio are:
What cities in Ohio are hiring for Insurance Operations jobs? Cities in Ohio with the most Insurance Operations job openings:
Insurance Operations jobs near you

Insurance Support Associate

Goosehead

Westlake, OH • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

About the Role

Join a fast-growing, multi-carrier insurance service team supporting clients across 46 states and 10+ lines of business. As an Insurance Support Associate, you'll play a key role in delivering warm, professional support to our clients. You'll handle email and chat inquiries, ensuring every interaction reflects our commitment to client satisfaction. You'll also document updates and redirect claims as needed. This entry-level role is designed to build foundational knowledge and prepare you for a long-term career in insurance operations. You'll have the opportunity to advance quickly through clearly defined levels, gaining new responsibilities, skills, and rewards at each stage. Our environment means high achievers can see tangible career growth in a short time.

Key Responsibilities

  • Deliver warm, professional support via email.

  • Identify and document key case details, resolving or redirecting issues efficiently.

  • Maintain accurate records and follow through on client needs.

  • Collaborate with internal teams to ensure seamless client service.

  • Unwavering delivery of meeting or exceeding defined accuracy and turnaround benchmarks, ensuring casework is completed with precision and speed in alignment with service-level expectations.

  • Placing the client first in all interactions - obsession with client experience.

Basic Qualifications

  • High school diploma or equivalent.

  • Strong attention to detail and written communication skills.

  • Eligibility to work in the United States.

Preferred Qualifications

  • Strong written communication skills.

  • Ability to stay focused and adapt in a fast-paced environment.

  • Demonstrated accountability and follow-through.

  • Eagerness to learn and grow from feedback.

  • Prior experience in customer service, insurance, or financial services.

  • Familiarity with home and auto insurance products.

  • Bilingual (Spanish/English) is a plus.

Compensation

  • Hourly Rate: $20-$25/hour.

  • Benefits: Comprehensive health, dental, vision, 401(k), paid time off.

Career Path & Growth Opportunities

  • Career Growth: Within your first year, you'll have the opportunity to advance into roles that offer commission and performance-based bonuses, allowing you to significantly increase your earning potential as you grow and succeed.

  • Entrepreneurial Opportunity: Whether you're in a corporate or agency role, you'll have the autonomy to build your own success with the support of a national brand.

Why Join Us?

  • Structured career development with clear progression paths.

  • Industry-aligned training and certifications.

  • Opportunity to work with top carriers in a dynamic, multi-state environment.

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

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