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Insurance Customer Service Representative Jobs in Ontario

Billyard Insurance Group - Peterborough

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Customer Service Representative

Peterborough, ON · On-site

CA$45K - CA$55K/yr

Job Posting - Customer Service Representative Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Ontario

Insurance Customer Service Representative information

See Ontario salary details

$19.5K

$38K

$58K

How much do insurance customer service representative jobs pay per year?

As of Sep 1, 2026, the average yearly pay for insurance customer service representative in Ontario is $37,955.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,500.00 and $42,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What job categories do people searching Insurance Customer Service Representative jobs in Ontario look for?

The top searched job categories for Insurance Customer Service Representative jobs in Ontario are:

What are popular job titles related to Insurance Customer Service Representative jobs in ON?

For Insurance Customer Service Representative jobs in ON, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,955 per year, or $18.2 per hour.

Insurance Customer Service Representative- Office Assistant

Angie DeGroot Desjardins Insurance & Financial Services Agency

Kitchener, ON • On-site

Full-time

Re-posted 11 days ago

Job description

Benefits:
  • Bonus based on performance
  • Training & development

*****Are you Looking for a Career Change or a Fresh Start?****
Are you positive thinking, friendly, bubbly, have an outgoing personality and customer-focused? Would you be excited to help customers reach their Insurance Needs and goals? If you answered yes to these questions, working for Angie DeGroot Desjardins Insurance Agency may be the career for you! 
Our team is looking for a Customer Service Representative to help perform a variety of tasks within our insurance office. They will be helping by answering calls/ emails, greeting customers and many other tasks. A Customer Service Representative will need to be flexible, well organized and eager to learn from the best. We are looking for a  top prospect who will help our team accomplish exciting projects and assignments in a fast-growing industry. This position is an entry level position with exciting opprtunities for fast advancement.
Responsibilities
  • Upon receiving a call, assists the client by applying changes, cancellations and updates to the contract, taking care to meet the client's needs effectively, while advising and educating in order to ensure the client's complete satisfaction and retention.
  • Establish customer relationships and follow up with customers, as needed.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
Job Requirements:
  • Professionalism and attention to detail.
  • Friendly Bubbly Outgoing personality
  • Ability to multitask.
  • Strong communication and verbal skills.
  • Ability to work in a fast paced environment.
  • Active and responsible team member.
  • Ability to take orders.
  • Strong organizational and prioritization abilities.
  • Ability to communicate with managers.
Qualifications:
  • High school diploma.
  • 2 years of experience doing office work.
  • Strong command of the English language both spoken and written
  • Knowledge of financial documents.
  • Ability to use computer software and ease with communication technology.
  • Experience with operations/ customer service.
  • Insurance Licence ( OTL or RIBO) or be willing to obtain prior to start
  • Second language is a plus.
  • Continuous desire to improve.