ZipRecruiter

Log In

1

Insurance Customer Service Representative Jobs in Hawaii

Million Air

Customer Service Representative

Kapolei, HI · On-site

$19/hr

The Customer Service Representative plays a vital role to our daily operations and will provide an ... Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires ...

Transdev

Customer Service Representative

Pearl City, HI · On-site

$17 - $18/hr

Customer Service Representative Transdev in Pearl City, HI is hiring a Customer Service ... Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short ...

Transdev

Customer Service Representative

Pearl City, HI · On-site

$17 - $18/hr

Customer Service Representative Transdev in Pearl City, HI is hiring a Customer Service ... Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short ...

Robert Half

Customer Service Rep

Honolulu, HI · On-site

$20 - $24/hr

Robert Half is partnering with our client to identify a detail-oriented and customer-focused Client Services Representative to join their team in Honolulu. This is a contract-to-hire opportunity ...

The Boyd Group

CSR

Kailua Kona, HI · On-site

$17.50 - $23.50/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

The Boyd Group

CSR

Kailua Kona, HI · On-site

$17.50 - $23.50/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

The Boyd Group

CSR

Wahiawa, HI · On-site

$17.50 - $24.50/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

previous pagenext page

Showing results 21-40

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Hawaii

Insurance Customer Service Representative information

See Hawaii salary details

$27K

$50.3K

$75.8K

How much do insurance customer service representative jobs pay per year?

As of Sep 5, 2026, the average yearly pay for insurance customer service representative in Hawaii is $50,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $57,100.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Hawaii?

For Insurance Customer Service Representative jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Hawaii look for?

The top searched job categories for Insurance Customer Service Representative jobs in Hawaii are:

What are popular job titles related to Insurance Customer Service Representative jobs in HI?

For Insurance Customer Service Representative jobs in HI, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,295 per year, or $24.2 per hour.

Customer Service Representative

Million Air

Kapolei, HI • On-site

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 hours ago

Million Air rating

5.8

Company rating: 5.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

50th of 67 rated aviation services

Job description

Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay?
Then you will love being a valued part of our award-winning team! The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.
Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto of " We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry leading aviation service provider.
Requirements
Responsibilities and Duties of the Customer Service Representative
  1. Greet customers in a friendly, professional manner
  2. Provide concierge services to pilots and customers including making reservations as required
  3. Invoicing for services rendered to customers and pilots
  4. Record customer preferences in Million Air internal system
  5. Proactive preparation for all incoming aircraft
  6. Provides timely feedback to the company regarding service failures or customer concerns
  7. Partner with line service team to meet and exceed customer's service expectations
  8. Keep hospitality bar stocked with snacks and beverages
  9. Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
  1. Customer focus- naturally outgoing/extroverted
  2. Communicate with customers and employees in person, on phone, and through radio communications
  3. Strong computer skills including Microsoft office products and point of sale programs
  4. Basic mathematical knowledge
  5. Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
  6. Bi-lingual preferred

Reporting Relationship
This position reports to the Customer Service Manager.
Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:
  1. Must be able to lift 25 pounds
  2. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
  3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work
This is a non-exempt position. This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.
Travel
No travel is expected for this position.
Education, Experience, and Eligibility Qualifications
  1. Customer service experience preferably in the service industry
  2. High School Diploma or equivalent
  3. Entry level position
  4. Ability to work evenings weekends, and holidays
  5. Acceptable driving record
  6. Ability to pass a background check
  7. Zero tolerance drug free employer includes pre-employment and random screening

Pay Rate
$19.00 per hour
Benefits
Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.
AAP/EEO Statement
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

What Million Air employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply