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Insurance Customer Service Representative Jobs in Alberta

Vallen

CSR

Fort Mcmurray, AB · On-site

An exciting opportunity has become available to join our team as a Customer Service Representative . You would be responsible for providing customer assistance in accordance with the position ...

BMO Capital Markets

csr

Acme, AB · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... BMO also offers health insurance, tuition reimbursement, accident and life insurance, and ...

Bmo

Customer Service Representative

Calgary, AB · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... BMO also offers health insurance, tuition reimbursement, accident and life insurance, and ...

Bmo

Customer Service Representative

Okotoks, AB · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... BMO also offers health insurance, tuition reimbursement, accident and life insurance, and ...

Bmo

Customer Service Representative

Calgary, AB

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... BMO also offers health insurance, tuition reimbursement, accident and life insurance, and ...

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Showing results 21-40

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Alberta

Insurance Customer Service Representative information

See Alberta salary details

$19.5K

$38K

$58K

How much do insurance customer service representative jobs pay per year?

As of Aug 12, 2026, the average yearly pay for insurance customer service representative in Alberta is $37,955.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,500.00 and $42,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What job categories do people searching Insurance Customer Service Representative jobs in Alberta look for? The top searched job categories for Insurance Customer Service Representative jobs in Alberta are:
What are popular job titles related to Insurance Customer Service Representative jobs in AB? For Insurance Customer Service Representative jobs in AB, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $37,955 per year, or $18.2 per hour.

Customer Service Representative

Edmonton Valve & Fitting

Fort Mcmurray, AB • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 24 days ago

Job description

Salary:


Duties and Responsibilities of Customer Service Representative:

  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered, Issue receipts and other forms
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services
  • Receive and log complaints
  • Explain procedures, risks and benefits to clients
  • Consult with clients after sale to provide ongoing support
  • Ensure accuracy of financial transactions, Investigate complaints and claims
  • Send invoices
  • Monitor quality and production levels
  • Co-ordinate activities with other work units or departments
  • Prepare reports and statistics related to areas of responsibility
  • Troubleshoot and resolve technical problems
  • Obtain and process information required to provide customer service
  • Document and prepare invoices and work orders
  • Calculate billing charges
  • Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
  • Manage feed inventory activities
  • Determine product specifications
  • Answer enquiries and resolve problems or discrepancies concerning customers' accounts
  • Confer with clients to identify requirements
  • Conduct research to expand knowledge of the field
  • Contact clients and suppliers to resolve problems
  • Review budgets and financial reports for specific projects
  • Conduct sales transactions through Internet-based electronic commerce


Experience and specialization

  • Computer and technology knowledge:
    • Enterprise resource planning (ERP) software,MS Outlook,SAP (FI/CO / HR / MM / OT SD),MS Office, Spreadsheet,Inventory control software,Information management system,Material requirements planning (MRP) system


Area of specialization

  • Technical support
  • Oil and gas exploration and production


Salary:$25.00 hourly / 40 hours per week


Start Date: As soon as possible


Requirements / Skills:

  • Language: English
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
  • Experience:2 years to less than 3 years


Vacancy: 1


Workplace information: Work must be completed at the physical location. There is no option to work remotely.


Location: 266 MacKay Crescent Fort McMurray, AB T9H 5D6


Work setting: Oil and gas industry


Work conditions and physical capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail


Personal suitability: Punctuality, Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Flexibility, Organized, Reliability, Team player, Initiative, Judgement, Ability to multitask, Dependability, Honesty, Quick learner


Benefits

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits

Financial benefits

  • Registered Retirement Savings Plan (RRSP)

Long term benefits

  • Long-term care insurance
  • Maternity and parental benefits

Other benefits

  • On-site parking available


How to apply:

By email

hr@edmontonvalve.com


If applying by email:

What you must include in your application:

  • Cover letter
  • Answers to the following screening questions:
    • Are you authorized to work in Canada?
  • What might be required by the employer later in the hiring process:
    • References attesting experience

Underrepresented groups are encouraged to apply! Please note that this position is targeted at Canadian citizens and permanent residents; foreign nationals will be considered only if we do not succeed in recruiting Canadians.