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Insurance Claims Handler Jobs (NOW HIRING)

AMSURG

Director, Claims

Addison, TX · Remote

Oversight of the reporting of all claims to the insurance carriers and initiates the investigation ... claims handler required. Professional Liability and Workers Compensation experience highly ...

AMSURG

Director, Claims

Nashville, TN · Remote

Oversight of the reporting of all claims to the insurance carriers and initiates the investigation ... claims handler required. Professional Liability and Workers Compensation experience highly ...

AMSURG

Director, Claims

Oversight of the reporting of all claims to the insurance carriers and initiates the investigation ... claims handler required. Professional Liability and Workers Compensation experience highly ...

Davies

$15.75 - $19/hr

The caseload will consist of a range of suspected fraudulent insurance claims consisting of the ... Handler to run fraud cases from the point of litigation through to the resolution of the case.

Davies

$15.75 - $19/hr

The File Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross ... The caseload will consist of a range of suspected fraudulent insurance claims consisting of the ...

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Insurance Claims Handler information

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$9

$21

$45

How much do insurance claims handler jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for insurance claims handler in the United States is $21.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What does an insurance claims handler do?

An Insurance Claims Handler is responsible for assessing insurance claims made by policyholders and determining whether they are valid according to the terms of the policy. They investigate the circumstances of each claim, gather relevant information and evidence, and may liaise with clients, third parties, and professionals such as loss adjusters or legal experts. Their role involves calculating the amount to be paid out, ensuring claims are processed efficiently and accurately, and providing support and advice to customers throughout the process.

What are the key skills and qualifications needed to thrive as an insurance claims handler?

To thrive as an Insurance Claims Handler, you need a solid understanding of insurance policies, attention to detail, and strong analytical skills, usually supported by a relevant degree or experience in insurance or finance. Familiarity with claims management software, office productivity tools, and sometimes specific certifications such as CII (Chartered Insurance Institute) are often required. Excellent communication, negotiation, and customer service skills help build trust and efficiently resolve claims. Mastering these skills ensures accurate claim assessment, fraud prevention, and a positive customer experience.

What are some common challenges faced by insurance claims handlers, and how can they be managed?

Insurance Claims Handlers often encounter challenges such as managing high caseloads, dealing with complex or disputed claims, and maintaining clear communication with policyholders who may be experiencing stressful situations. To manage these challenges, handlers typically rely on strong organizational skills, established processes, and support from experienced team members. Regular training and collaboration with colleagues in underwriting, legal, and customer service departments also help to resolve issues efficiently and ensure fair outcomes for all parties involved.

What is the difference between Insurance Claims Handler vs Insurance Adjuster?

AspectInsurance Claims HandlerInsurance Adjuster
CredentialsTypically requires insurance-related certifications or licensesOften requires similar licenses and certifications
Work EnvironmentOffice-based, handling claims processingField-based or office, inspecting damages and assessing claims
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Search & Comparison IntentUnderstanding roles in claims processingAssessing damage, estimating claims

While both roles involve handling insurance claims, the Claims Handler primarily manages the administrative process within the company, whereas the Adjuster often inspects damages and assesses claims, sometimes in the field. Both require relevant insurance certifications and work within the insurance industry, but their daily tasks and work environments differ.

How much does an insurance claims handler make?

An insurance claims handler typically earns a median annual salary of around $50,000 to $70,000, depending on experience, location, and the complexity of claims handled. Entry-level positions may start lower, while experienced professionals or those working in specialized areas can earn higher salaries. Certifications and strong communication skills can also influence earning potential.
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Insurance Claims Handler jobs near you
Infographic showing various Insurance Claims Handler job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,459 per year, or $21.9 per hour.

Director, Claims

AMSURG

Addison, TX • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

AmSurg rating

6.2

Company rating: 6.2 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Director, Claims

Remote

Company Overview: AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with physicians and health systems, the organization delivers high-quality care for patients across a diverse spectrum of medical specialties, including gastroenterology, ophthalmology and orthopedics. To learn more about AMSURG, visit www.amsurg.com.

POSITION SUMMARY:

Responsible for the investigation and handling of claims related to General Liability / Professional Liability, Employment Practices Liability, Cyber, and Property lines of coverage.  Understands and communicates, as well as educates, claims management philosophy and strategy to Corporate and Center staff while building, maintaining, and managing relationships with claims adjusters and outside legal counsel. Designs, analyzes and delivers claim information to influence risk management behavior through performance metrics and benchmarking.  Management of claims staff.

Work Schedule: Remote (Preferably Dallas, TX or Nashville, TN but candidates can reside anywhere in the United States).

ESSENTIAL RESPONSIBILITIES:

  • Oversight of the reporting of all claims to the insurance carriers and initiates the investigation of all Employment Practices Liability, Cyber, Property, General Liability, and Professional Liability claims.  Assist in the investigation and reporting of Workers Compensation claims.
  • Handle claims within the Corporate or Center deductibles/retentions.
  • Responsible for the claims documentation in the RL6 Claims Management System as well as the in-house RMIS database, and produce reports from the systems.
  • Advises and assists Corporate and Center Staff in conducting investigations of incidents, including interviewing of witnesses and procurement of relevant documentation.
  • Establish relationships with defense attorneys and assist in discovery and investigation.
  • Provides training on claims reporting to Corporate and Center staff and helps communicate Workers Compensation benefits and the importance of the Return-to-Work policy.
  • Prepares reports and analyses for the VP of Insurance/Corporate Risk Management summarizing the loss data provided by insurance companies, highlighting adverse trends and their financial impact, and making recommendations on how to minimize/avoid the risks.
  • Conducts claims meetings with insurance carriers on a quarterly basis to evaluate open reserves.
  • Obtains and tracks centers’ historical claims data needed for the actuarial study.

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education/Experience:

  • Bachelor degree from an accredit college or university with a minimum of six (6) years’ experience as a claims handler required. Professional Liability and Workers Compensation experience highly preferred.  

Mathematical Skills:

  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentages.

Technical Skills:

  • Expert in Microsoft Excel and experience with financial reporting systems is required. Ability to work with web-based claims management system and prepare reports also required.

Language Skills:

  •  Ability to understand, read, write and speak English.  Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.  Ability to successfully write business correspondence.  Ability to effectively present information, respond to questions and professionally interact with managers, employees, clients, vendors and the general public.

Reasoning Ability:

  • Ability to recognize and define problems, collect data, establish facts, draw valid conclusions and correct errors.  Ability to understand and interpret basic financial data.  Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.

 Other Qualifications:

  •  Must be able to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner.  Must be able to work well with others.  Strong verbal and written communication skills required.  Must be detail oriented and organized.  High integrity, including maintenance of confidential information.  Must be able to exercise good judgment and positively influence and lead others, including handling confrontations with poise and efficiency.  Based on business need, the ability to work a flexible schedule, including some evenings and weekends as approved in advance.

Employment at AMSURG: Living Our Values Every Day
At AMSURG, our values define who we are and how we serve our patients, partners, and each other. As a national leader in ambulatory surgery, we are committed to a culture of excellence, integrity, teamwork and caring deeply. Our values guide every decision, ensuring we continue to elevate healthcare and provide the highest quality care.
These guiding principles are the foundation of our culture and a guide to how we collaborate, innovate, and make a difference every day.

  • Care Deeply for those around us.
  • Cultivate Integrity to build trust.
  • Champion Excellence for continuous improvement
  • Celebrate Teamwork every step to the way.

Benefits:

To ensure we retain and invest in great people, AMSURG provides its employees with the benefits, recognition, training, and opportunities needed for professional growth. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. AMSURG offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. Benefits offered include but are not limited to: Paid Time Off, Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan.

Paid Time Off:

AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

EOE Statement:

AMSURG is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age (40 or older), race, color, religion, gender, sex, national origin, pregnancy, sexual orientation, disability, genetic information or any other status protected under applicable federal, state, or local laws. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: careers@amsurg.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

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