What does an insurance claims handler do?

An Insurance Claims Handler is responsible for assessing insurance claims made by policyholders and determining whether they are valid according to the terms of the policy. They investigate the circumstances of each claim, gather relevant information and evidence, and may liaise with clients, third parties, and professionals such as loss adjusters or legal experts. Their role involves calculating the amount to be paid out, ensuring claims are processed efficiently and accurately, and providing support and advice to customers throughout the process.