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Insurance Case Manager Jobs in Tennessee (NOW HIRING)

Ascension

Case Management Manager

Nashville, TN · On-site

$19.25 - $24.75/hr

Case Manager credentialed from the American Case Management Association (ACMA). * Case Manager ... Benefits Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits ...

Bethany Christian Services

Refugee Case Manager

Memphis, TN · On-site

$17.75 - $22.75/hr

As a Refugee Case Manager, you'll help carry this mission forward and make a meaningful impact ... Comprehensive health insurance (medical, dental, and vision) * 403(b) retirement plan with employer ...

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All JobsInsurance Case JobsInsurance Case Manager JobsInsurance Case Manager Jobs in Tennessee

Insurance Case Manager information

See Tennessee salary details

$29.5K

$46.1K

$67.2K

How much do insurance case manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for insurance case manager in Tennessee is $46,144.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,400.00 and $53,500.00 per year, depending on experience, location, and employer.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.
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Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Tennessee as of August 2026, with employment types broken down into 2% Locum Tenens, 89% Full Time, 7% Part Time, and 2% Temporary. Highlights an 91% In-person, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,144 per year, or $22.2 per hour.

Case Manager, KnoxWorx

Knoxville Leadership Foundation

Knoxville, TN • On-site

$19 - $24.50/hr

Full-time

Posted 16 days ago

Job description

Description:

Our Mission:   Knoxville Leadership Foundation (KLF) serves the Knoxville area by connecting communities of resource with communities of need, while reconciling people to Jesus Christ and to each other.  


Purpose of Position:  The KnoxWorx Case Manager is a full-time position dedicated to providing support, guidance, and connection for program participants as they pursue professional goals. The Case Manager is the primary point of contact for participants while active in training and into follow-up periods. This position will provide direct coordination of services and opportunities for participants available within the KnoxWorx Program and in the community, through partnership. This position will work with KnoxWorx participants who have dropped out of high school and/or are justice-involved. 


Responsibilities: 

  • Maintain an ongoing caseload of program participants in active programming as well as follow-up periods, acting as the primary point of contact between participant and the KnoxWorx program.  
  • Guide and conduct comprehensive intakes and assessments as well as develop a personalized Individual Development Plan (IDP) for each participant accepted into the KnoxWorx program. Goals included will be related to health, housing, transportation, training, career pathways, employment and more.
  • Build strong rapport with participants meeting at regular intervals to evaluate progress towards all goals outlined in the IDP making modifications, as needed, with a commitment to their progress and success.  
  • Assist participants navigating barriers, including re-entry barriers to employment alongside participants transitioning from area detention centers into the Knoxville community.  Coordinate supportive services directly, or through referrals.
  • Assist participants in building support networks with other peers, mentors, training providers, employers and family. Proactively work with participants to address personal and professional barriers to employment. 
  • Commitment to successful participant training, working closely with KnoxWorx Training Staff to support and guide participants to be successful in training environments. This may include processing feedback from trainers with participants, reinforcing areas needing growth. 
  • Commitment to successful participant placement, working closely with KnoxWorx Placement Staff and initiating effective connections and onboarding for participants to further training (post-secondary, on-the-job etc) and/or employment opportunities. Provide ongoing support for retention.
  • Work closely with staff from other KLF Programs (Counseling and Resource Center) to support participant work in trauma, addiction, mental health and other significant barriers as it relates to case management plan goals and program outcomes. 
  • Process all inquiries and applications in a timely manner.  
  • Maintain accurate and up-to-date files and electronic records for all program participants; assist leadership and grants teams with reporting as needed. 
  • Perform other duties as assigned 
Requirements:

Qualifications: 

Bachelor’s degree or equivalent experience; Experience with case management role and individuals with current/past legal involvement. Strong time management, organization, administrative and interpersonal skills. Strong knowledge of community resources preferred. 

*This position transports program participants. A driving record will be reviewed by our insurance company. Any violations need to be discussed during the interview process  

Competencies Required: 

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position. 

· Adaptability: adapts to changes in the work environment, manages competing demands and can deal with foundation growth, frequent change, delays, and unexpected events 

· Analytical/Problem Solving: Gathers and analyzes information skillfully, resolving problems in a timely manner 

· Communication: maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things. Strong written      and oral skills 

· Planning/Organizing: prioritizes and plans work activities, uses time efficiently and develops realistic action plans 

· Quality control: demonstrates accuracy and thoroughness and monitors own work to ensure quality 


Physical Requirements: 

· Prolonged periods sitting at a desk and working on a computer 

· Prolonged periods standing outside on active worksites 

· Bending and twisting. 

· Must be able to lift up to 50 pounds at times. 


For more information on Knoxville Leadership Foundation and our initiatives please visit https://klf.org/