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Insurance Case Manager Jobs in Memphis, TN (NOW HIRING)

Veritas HHS LLC

Case Manager

Memphis, TN · On-site

$16/hr

Benefits we offer: · Health Insurance · Dental Insurance · Vision Insurance · 401(k) · STD ... The Case Manager provides Child Support Services by managing a caseload to obtain results for ...

Veritas HHS Inc

Case Manager

Memphis, TN · On-site

$16/hr

Health Insurance Dental Insurance Vision Insurance 401(k) STD, LTD Life Insurance Employee ... The Case Manager provides Child Support Services by managing a caseload to obtain results for ...

Veritas HHS Inc

Case Manager

Memphis, TN · On-site

$16/hr

Health Insurance Dental Insurance Vision Insurance 401(k) STD, LTD Life Insurance Employee ... The Case Manager provides Child Support Services by managing a caseload to obtain results for ...

Veritas HHS LLC

Case Manager

Memphis, TN · On-site

$16/hr

Benefits we offer: • Health Insurance • Dental Insurance • Vision Insurance • 401(k) • ... The Case Manager provides Child Support Services by managing a caseload to obtain results for ...

genex

Medical Nurse Case Manager

Memphis, TN · On-site

Compiles a case inventory monthly for submission to the branch manager to allow for proper billing ... Completes insurance carrier reports on a monthly (or as required) basis, as well as other necessary ...

genex

Medical Nurse Case Manager

Memphis, TN

Compiles a case inventory monthly for submission to the branch manager to allow for proper billing ... Completes insurance carrier reports on a monthly (or as required) basis, as well as other necessary ...

Genex

Medical Nurse Case Manager

Memphis, TN · On-site

... case management process. Works as an intermediary between carriers, attorneys, medical care ... paperwork for the insurance company, state, or other regulatory bodies. • Maintains ...

Bethany Christian Services

Refugee Case Manager

Memphis, TN · On-site

$17.75 - $22.75/hr

As a Refugee Case Manager, you'll help carry this mission forward and make a meaningful impact ... Comprehensive health insurance (medical, dental, and vision) * 403(b) retirement plan with employer ...

paradigm

Nurse Case Manager - Memphis, TN

Memphis, TN · On-site

The Case Manager works with insurance carriers, medical care providers, attorneys, employers, and employees, and closely monitors the progress of the injured worker and reports results back to the ...

Porter-Leath

Foster Care Case Manager

Memphis, TN · On-site

$40K - $51K/yr

Case Manager II o Master's degree in the social sciences or volunteer, practicum or intern ... state insurance requirements. Function on call for emergencies and is available twenty-four (24 ...

Porter-Leath

Foster Care Case Manager

Memphis, TN · On-site

$40K - $51K/yr

Case Manager II o Master's degree in the social sciences or volunteer, practicum or intern ... state insurance requirements. Function on call for emergencies and is available twenty-four (24 ...

Porter-Leath

Foster Care Case Manager

Memphis, TN

$40K - $51K/yr

Case Manager II o Master's degree in the social sciences or volunteer, practicum or intern ... state insurance requirements. Function on call for emergencies and is available twenty-four (24 ...

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All JobsInsurance Case JobsInsurance Case Manager JobsInsurance Case Manager Jobs in Memphis, TN

Insurance Case Manager information

See Memphis, TN salary details

$29K

$45.4K

$66K

How much do insurance case manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for insurance case manager in Memphis, TN is $45,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,800.00 and $52,700.00 per year, depending on experience, location, and employer.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.
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Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Memphis, TN as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 89% In-person, 2% Hybrid, and 9% Remote job distribution, with an average salary of $45,379 per year, or $21.8 per hour.

Case Manager

Veritas HHS LLC

Memphis, TN • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Description:

Veritas HHS seeks a Case Manager for the 30th Judicial District Child Support Services of Tennessee located in Memphis, TN.


Start date: August 26, 2024

Starting salary: $16/hr


About the Company

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.


Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.


Mission – Do socially useful work, have fun, and prosper.

Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork.

Most places you work, someone else owns the outcome. Here, you do.

Veritas HHS is a management and employee-owned company serving families across 22 offices in North Carolina, Maryland, South Carolina, Tennessee, and Virginia. We help parents navigate child support — not as enforcers, but as partners working toward stability for kids and families. That work matters, and the people doing it should share in what gets built. We pride ourselves on our mission and employee ownership is how we back that up – Your success and the company’s success are one in the same, by design. Employee ownership is just one of the many things we offer to show value to not only our company, but to our employees. It’s one of the many ways we give back to those that do socially useful work, prosper, and have fun.


Benefits we offer:

· Health Insurance

· Dental Insurance

· Vision Insurance

· 401(k)

· STD, LTD

· Life Insurance

· Employee Assistance Program

· Telehealth Services

· Paid Time Off &Volunteer Time Off

· Rewards Program

. On Demand Pay


About this Position:

The Case Manager provides Child Support Services by managing a caseload to obtain results for customers that include but are not limited to establishing paternity and medical and child support court orders and ensuring that parents meet their financial obligations.


Primary Responsibilities

  • Analyze case information and take next steps pursuant to State policies and procedures
  • Conduct interviews/collect DNA samples/negotiate consents/refer to community services
  • Prepare legal documents and correspondence related to a case
  • Work state system prompts to keep case information current and support automated case actions
  • Perform annual reviews on assigned cases
  • Perform initial locate activities
  • Track own performance through special reports
  • Receive, evaluate, and resolve customer problems and complaints
  • Update state system with appropriate new information and records detail of customer contacts
  • Take all actions available to resolve customer concerns
  • Other related duties as assigned
Requirements:
  • Associate’s degree or Paralegal Certification preferred
  • At least two years of experience in legal environment or government case processing; public contact experience preferred
  • Education can be substituted for years of experience
  • Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualification associated with the position. Incumbents are held accountable for all duties of the position.


Learn about Veritas HHS at www.veritas-hhs.com.