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Insurance Case Manager Jobs in Memphis, TN (NOW HIRING)

Genex

Onsite Telephonic Case Manager (RN)

Memphis, TN · On-site

... and Case Management in a cooperative effort with other parties which helps address the issues of ... Contact Employee, Contact Provider, Contact Employer/Adjuster/Insurer: • Objectively and ...

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All JobsInsurance Case JobsInsurance Case Manager JobsInsurance Case Manager Jobs in Memphis, TN

Insurance Case Manager information

See Memphis, TN salary details

$31.6K

$49.4K

$71.9K

How much do insurance case manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for insurance case manager in Memphis, TN is $49,391.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $57,300.00 per year, depending on experience, location, and employer.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.
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Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Memphis, TN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $49,391 per year, or $23.7 per hour.

REGISTERED NURSE CASE MANAGER / RN CASE MANAGER

BrightSpring Health Services

Olive Branch, MS • On-site

$68K - $70K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 10 days ago

BrightSpring Health Services rating

4.9

Company rating: 4.9 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

224th of 247 rated social care providers

Job description

Overview

Our Hospice Registered Nurse (RN) Case Managers are the heart of our organization! In this role, you will support your patients by providing direct care and coordinating with the interdisciplinary team to ensure that both patients and their families have an optimal care experience. Take this chance to make a meaningful impact with your career today!

Our comprehensive benefits include:

  • Medical and dental benefits
  • Short- and long-term disability
  • Life insurance
  • Paid time off
  • 401(k) program
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Vendor discounts

Responsibilities

  • Complete initial and ongoing comprehensive assessments of patients and families
  • Initiate patient plan of care and reevaluate as necessary
  • Utilize health assessment data to determine nursing diagnosis
  • Administer medication and treatment as prescribed by the physician in the plan of care
  • Counsel the patient and family in meeting nursing and related needs
  • Complete and maintain accurate clinical notes
  • Communicate with the physician and participate in interdisciplinary group meetings to meet the medical and emotional needs of the patient and family/caregivers
  • Ensure compliance with all state and federal legal and regulatory requirements
  • Additional responsibilities as assigned

Qualifications

  • Graduate of an accredited nursing school with current licensure to practice in state of operation
  • 1 year nursing experience required, 3+ years preferred
  • Experience in hospice or a similar setting preferred
  • Knowledge of the hospice philosophy of care
  • Commitment to clinical and documentation excellence

What BrightSpring Health Services employees say

Pay

Benefits

Hours and flexibility

Workplace

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