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Insurance Case Manager Jobs in Franklin, TN (NOW HIRING)

Provive Wellness

Case Manager

Brentwood, TN · On-site

$19 - $24.25/hr

Communicate with families, referral sources, insurance providers, and outside providers to support continuity of care. Document case management activity, treatment plans, and progress notes in ...

Provive Wellness

Case Manager

Brentwood, TN · On-site

$19 - $24.25/hr

Communicate with families, referral sources, insurance providers, and outside providers to support continuity of care. Document case management activity, treatment plans, and progress notes in ...

Youth Opportunity

Case Manager

Nashville, TN · On-site

$45K - $52K/yr

Medical, dental, and vision insurance * 401(k) with up to 4% employer match with Immediate Vesting * Paid time off and holidays - Earn four hours of PTO every pay period * Free RX delivery on most ...

Youth Opportunity

Case Manager

Nashville, TN · On-site

$45K - $52K/yr

Medical, dental, and vision insurance * 401(k) with up to 4% employer match with Immediate Vesting * Paid time off and holidays - Earn four hours of PTO every pay period * Free RX delivery on most ...

Veritas HHS Inc

Case Manager

Franklin, TN · On-site

$19.75 - $25.50/hr

Life Insurance * Employee Assistance Program * Telehealth Services * Paid Time Off * Volunteer Time Off * Nectar Rewards * On-Demand Pay About this Position The Case Manager provides Child Support ...

Meharry Medical College

Case Manager

Nashville, TN · On-site

$19.25 - $25/hr

... insurance. The case-manager is primarily located in the Meharry Addiction Clinic but will also be ... required to do work in the community to ensure patients follow-through with service engagement. The ...

UHS

Case Manager

Brentwood, TN · On-site

$19 - $24.25/hr

Responsibilities Case Manager - Foster Care Program The ideal candidate must reside in Lebanon or ... Pet Insurance * "Perks at Work" employee discount program * More information is available on our ...

UHS

Case Manager

Brentwood, TN · On-site

$19 - $24.25/hr

Responsibilities Case Manager - Foster Care Program The ideal candidate must reside in Lebanon or ... Automobile insurance with verification of medical liability. EEO Statement All UHS subsidiaries are ...

Ascension

Case Management Manager

Nashville, TN · On-site

$99K/yr

Other benefits: optional legal and pet insurance, transportation savings and more How you'll make an impact in this role * Team Leadership: Manage assigned case managers, professional associates, and ...

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All JobsInsurance Case JobsInsurance Case Manager JobsInsurance Case Manager Jobs in Franklin, TN

Insurance Case Manager information

See Franklin, TN salary details

$32.1K

$50.2K

$73.1K

How much do insurance case manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for insurance case manager in Franklin, TN is $50,207.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $58,300.00 per year, depending on experience, location, and employer.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.
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Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Franklin, TN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,207 per year, or $24.1 per hour.

Case Manager

Provive Wellness

Brentwood, TN • On-site

$19 - $24.25/hr

Full-time

Re-posted 8 days ago

Job description

) Job Title:
Case Manager - PHP/IOP
Job Description:
Provive Wellness of Brentwood is seeking a Case Manager to support clients in our Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP). This role is central to coordinating each client's care journey, connecting clinical treatment with the practical resources and support needed for lasting recovery.
Responsibilities:
Manage a caseload of PHP/IOP clients, coordinating care across the treatment team. Conduct intake, discharge planning, and level-of-care transitions in collaboration with clinical staff. Connect clients with community resources, housing, employment, medical, and support services as needed. Communicate with families, referral sources, insurance providers, and outside providers to support continuity of care. Document case management activity, treatment plans, and progress notes in accordance with program and regulatory standards. Monitor client attendance and engagement, addressing barriers to participation. Assist with aftercare and relapse prevention planning prior to discharge.
Qualifications:
Bachelor's or Master's degree in Social Work, Counseling, Psychology, or related field preferred. Experience in case management within a behavioral health, PHP/IOP, or substance use treatment setting preferred. Strong organizational, communication, and interpersonal skills. Knowledge of community resources and levels of care within behavioral health treatment. Comfortable working with clients experiencing mental health and/or co-occurring substance use disorders.
Schedule:
Full-time or as needed

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