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Insurance Case Manager Jobs in Franklin, TN (NOW HIRING)

Case Management Manager

Nashville, TN

$19.25 - $24.75/hr

Case Manager credentialed from the American Case Management Association (ACMA). * Case Manager ... Benefits Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits ...

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Insurance Case Manager information

See Franklin, TN salary details

$32.1K

$50.2K

$73.1K

How much do insurance case manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for insurance case manager in Franklin, TN is $50,207.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $58,300.00 per year, depending on experience, location, and employer.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.

What are popular job titles related to Insurance Case Manager jobs in Franklin, TN?

For Insurance Case Manager jobs in Franklin, TN, the most frequently searched job titles are:

What job categories do people searching Insurance Case Manager jobs in Franklin, TN look for?

The top searched job categories for Insurance Case Manager jobs in Franklin, TN are:

What cities near Franklin, TN are hiring for Insurance Case Manager jobs?

Cities near Franklin, TN with the most Insurance Case Manager job openings:

Infographic showing various Insurance Case Manager job openings in Franklin, TN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,207 per year, or $24.1 per hour.

Case Management Manager

Ascension

Nashville, TN

$19.25 - $24.75/hr

Full-time

Medical, PTO

Re-posted 10 days ago


Ascension Healthcare rating

7.0

Company rating: 7.0 out of 10

Based on 1,047 frontline employees who took The Breakroom Quiz

421st of 898 rated healthcare providers


Job description

Your future role at a glance

Location: Nashville, TN

Facility: Saint Thomas Midtown

Department: Case Management

Schedule: Full-Time | Days

How you'll make an impact in this role
  • Team Leadership: Manage assigned case managers, professional associates, and clerical staff to ensure productive workflows. 
  • Operational Oversight: Coordinate disease management programs and track patient outcomes throughout the post-acute period. 
  • Resource Management: Contract with internal and external healthcare resources to secure seamless transitions of care. 
  • Interdisciplinary Collaboration: Communicate regularly with administration and medical staff regarding admission appropriateness, length of stay (LOS), and discharge barriers.
What minimum qualifications you'll need

Licensure / Certification / Registration:

One or more of the following required:

  • Registered Nurse credentialed from the Tennessee Board of Nursing obtained prior to hire date or job transfer date.
  • Social Worker credentialed from the Tennessee Board of Social Workers obtained prior to hire date or job transfer date.

One or more of the following preferred:

  • Case Manager credentialed from the American Case Management Association (ACMA).
  • Case Manager credentialed from the Commission for Case Manager Certification (CCMC).

Education:

  • High school diploma/GED with 2 years of experience, or Associate's degree, or Technical degree required.
    • Master's degree preferred.

Work Experience:

  • 3 years of experience required.
  • 1 year of leadership or management experience required.
Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer participates in the Electronic Employment Verification Program. Please click here for more information.

Benefits

Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental leave & adoption assistanceTuition reimbursementWays to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.

Employment Type: FULL_TIME

What Ascension Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Ascension logo

About Ascension

Sourced by ZipRecruiter

Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Industry

Health care and social assistance and outpatient health care

Company size

10,000+ Employees

Headquarters location

St. Louis, MO, US