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Insurance Account Representative Jobs in Virginia

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Insurance Account Representative information

See Virginia salary details

$26.3K

$49.1K

$70.9K

How much do insurance account representative jobs pay per year?

As of Jul 16, 2026, the average yearly pay for insurance account representative in Virginia is $49,085.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $54,500.00 per year, depending on experience, location, and employer.

What Does an Insurance Account Representative Do?

An insurance account representative is a sales agent that maintains and builds client relationships. Job duties often include finding new clients, resolving current customer problems, and recommending additional products or services. Someone in this career might cold-call or network to find potential customers. Qualifications include a high school diploma, sales skills, and work experience. Some employers may prefer a bachelor’s degree.

What are the key skills and qualifications needed to thrive as an Insurance Account Representative, and why are they important?

To thrive as an Insurance Account Representative, you need strong customer service skills, knowledge of insurance products, and typically a relevant state insurance license. Familiarity with CRM software, policy management systems, and quoting tools is essential for efficiently managing accounts and processing applications. Excellent communication, relationship-building, and problem-solving abilities help you stand out in supporting clients and resolving their concerns. These skills are crucial for retaining clients, ensuring regulatory compliance, and driving sales growth in a competitive insurance market.

How does an Insurance Account Representative typically collaborate with underwriters and clients to ensure effective policy management?

As an Insurance Account Representative, you serve as a vital link between clients and underwriters. You'll frequently communicate with underwriters to clarify coverage details, negotiate terms, and resolve issues, ensuring that policies meet client needs and compliance standards. On the client side, you'll answer questions, process policy changes, and provide ongoing support, often coordinating renewals and claims. This collaborative environment requires strong interpersonal and organizational skills, as you're expected to balance client advocacy with company guidelines.

What is the difference between Insurance Account Representative vs Insurance Customer Service Agent?

AspectInsurance Account RepresentativeInsurance Customer Service Agent
CredentialsLicenses, insurance knowledgeLicenses, insurance knowledge
Work EnvironmentOffice, client meetings, salesCall centers, office, client support
Employer & IndustryInsurance agencies, companiesInsurance companies, agencies
Primary FocusSelling policies, managing accountsAssisting clients, answering inquiries

Both roles require insurance licenses and industry knowledge. Insurance Account Representatives focus on sales and account management, while Insurance Customer Service Agents primarily handle client inquiries and support. The roles often overlap but differ mainly in their core responsibilities and interaction style with clients.

What does an Insurance Account Representative do?

An Insurance Account Representative is responsible for assisting clients with their insurance needs, such as explaining policy options, processing applications, and handling policy renewals or changes. They act as a liaison between clients and insurance companies, ensuring customers understand their coverage and helping resolve any issues that arise. Additionally, they may be involved in sales, identifying opportunities to offer new policies or additional coverage to clients. Communication and customer service skills are essential in this role, as well as knowledge of various types of insurance products.
More about Insurance Account Representative jobs
What are popular job titles related to Insurance Account Representative jobs in VA? For Insurance Account Representative jobs in VA, the most frequently searched job titles are:
Insurance Account Representative jobs near you
Infographic showing various Insurance Account Representative job openings in Virginia as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $49,085 per year, or $23.6 per hour.

Insurance Account Representative - State Farm Agent Team Member

Bobbie Hale - State Farm Agent

Richlands, VA • On-site

$37K - $51K/yr

Full-time

Re-posted 29 days ago

Job description

ROLE DESCRIPTION:
As an insurance account representative for State Farm, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you improve your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
  • Provide information about insurance products and services.
  • Assist customers with policy applications and renewals.
  • Handle customer inquiries and provide timely responses.
  • Maintain accurate records of customer interactions.

QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Experience in customer service or sales preferred but not required.