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Position Title: Instructional Technology Coordinator   

FLSA Status: Exempt 

Employee Category:  Full-time 12-Month Employee

Salary Schedule: Coordinator CNOF2025

Salary Range: $72,345.00 - $87,845.00

Position Code:  ITCOOR  118/2230

Immediate Supervisor: Director of Instructional Technology    

Office Location: UVA Academic Center 

Work Schedule: This position will be on-site 3-5 days a week 

POSITION SUMMARY:

Providing technical support to all departments, the instructional technology coordinator will work directly with staff, helping to troubleshoot and resolve any hardware or software-related issues. Additionally, the coordinator contributes to UVA’s online education mission by collaborating with the technology department to provide staff with ongoing technical training. The Instructional Technology Coordinator will follow all applicable laws, guidelines, and UVA policies. 

ESSENTIAL DUTIES & RESPONSIBILITIES: 

• Train staff during onboarding.
• Support in-person state testing, including but not limited to:
  • Create sections in counselor courses indicating students who are testing
  • Liaise between the technical/programming team and testing to ensure timely setup
  • Available during testing days for technical support
• Assist with setting up and enrollment in virtual training courses
• Provide technical support for synchronous training that requires the use of technology
• Assist teachers with technical issues or questions about Canvas or other purchased programs, fulfilling requests for data-specific robocalls/messages, Canvas/Jcampus data-specific requests from administration or counseling, enrollments that do not come from JCampus (clubs, summer school, remediation, etc.)
• Work with school-level administration to create and manage grade and subject-level Templates and Blueprint courses in Canvas.
• Provide technical support for truancy reports (verifying data as requested, working with programmers on any errors that arise in reports)
• Manipulate and combine data sets via Google Sheets/Microsoft Excel.
• Spot-check work completed by yourself or others as requested/needed to ensure accuracy.
• Provide/lead/organize professional development regarding technology (hardware, best practices, and platforms) for faculty members and students as needed. It may be additionally requested that PD be delivered externally at conferences.
  • Specifically responsible for ensuring that the virtual beginning of the year PD is set up properly for teachers and that student training is updated and delivered to students on time.
• Liaise between technology and other departments. Collaborate with technology team members to identify project feasibility, anticipated timelines, and any research/testing that may be needed.
• Participate in ongoing learning, including attendance at webinars about digital learning, technology updates/best practices, and state department technology meetings.
• Oversee Student & Staff ID Badge Rollout.  Ensure all supplies are kept up-to-date, and staff are trained on printing machines.
• Troubleshoot and assist with non-programmatic technical tasks. Help to provide non-programmatic solutions for problems that arise.
• Maintain Knowledge Base with updated procedures and tutorials.
• Manage support tickets and resolve issues in a timely manner.
• Communicate with vendor support, as needed, to ensure all platforms are properly functioning.
• Participate in departmental meetings, attend professional development workshops, and assist with the operation of technology used during school events.
• Work under all applicable laws, guidelines, and UVA policies and procedures.
• Travels occasionally to support statewide mandated test administration and to participate in student-sponsored events.
• Performs all other duties as assigned. 

COMPETENCIES:

To perform the position successfully, an individual should demonstrate the following competencies:

• Student Focus: Understands and prioritizes the needs of students, making decisions with their best interests in mind. Cultivates an organizational culture that fosters strong relationships with students.
• Professional Decorum: Exhibits appropriate, respectful behavior and etiquette in a professional setting, maintaining a positive attitude at all times. Upholds the standards of professionalism in all interactions.
• Servant Leadership: Serves and supports others with empathy and active listening, assisting in developing other leaders. Prioritizes team members and creates a positive, inclusive work environment.
• Adaptability: Adjusts effectively to changing circumstances, processes, requirements, or technologies. Navigates an ever-changing world with ease, demonstrating flexibility and resilience.
• Organization: Remains focused on priorities, meets deadlines, and accomplishes tasks systematically. Designs systems to support all work levels and workflows, ensuring efficiency and productivity.
• Compassion/Empathy: Understands and shares the feelings of colleagues or employees by demonstrating active listening, using emotional intelligence, and offering assistance. Promotes a supportive and understanding workplace culture.
• Problem Solving: Identifies challenges and develops effective solutions through reasoning and strategic thinking. Employs innovative approaches to overcome obstacles and achieve goals.
• Soft Skills: Possesses personal attributes and interpersonal abilities that enhance efficient communication and collaboration while maintaining emotional balance. Demonstrates strong interpersonal skills in all professional interactions.
• Action Orientation: Results-driven and proactive, making data-informed decisions to achieve goals with a focus on student outcomes. Takes initiative to drive progress and achieve results.
• Team Development, Collaboration, and Coordination: Fosters shared goals that build trust, support, and communication. Encourages cross-departmental collaboration and coordination on tasks or projects to enhance teamwork and achieve common objectives.
• Self-Awareness: Recognizes personal strengths and weaknesses, balancing them effectively with team members' strengths. Actively seeks constructive feedback and looks for opportunities for self-development, promoting a culture of continuous improvement.

PHYSICAL DEMANDS: 

The physical demands described here represent those that an employee typically performs in this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, the employee is occasionally required to sit; stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift or move up to 15 pounds.

WORK ENVIRONMENT: 

The work environment characteristics described here represent those that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

BENEFITS: 

Health insurance; dental insurance; vision insurance; basic life; short-term disability; long-term disability; 403(b) retirement plan; employee assistance program; flexible spending account.

CRIMINAL BACKGROUND CHECK:

Employment is contingent on a satisfactory criminal background check.

DISCLAIMER:

This position description summarizes the essential duties, responsibilities, and qualifications to clarify the general nature and scope of this position’s role in the organization. The position description does not list every task that an employee may be expected to perform. An employee assigned an unlawful duty or task should report the assignment to the Office of Human Resources. This position description does not list duties or responsibilities in any order of importance.

All UVA employees, regardless of their classification or position, are employed on an at-will basis. This means that each employee’s employment is terminable at the will of the employee or the school at any time, with or without cause, and with or without notice. No officer, agent, representative, or employee of UVA has any authority to enter into any agreement with any employee or applicant for employment other than on an at-will basis.

University View Academy is an Equal Opportunity Employer.

REQUIRED QUALIFICATIONS:

• Bachelor's Degree 
• Minimum of 5 years of related professional work experience as an educational leader, in online learning environments, and with non-traditional or traditional public school experience 

PREFERRED QUALIFICATIONS: 

• Master’s Degree 
• 5 + years of experience as an educational leader 
• 4 + years in online learning environments
• 3 + years of charter or traditional school system experience