POSITION OVERVIEWThe Installation Assistant Manager is responsible for overseeing all aspects of the installation department to ensure that projects are completed efficiently, effectively, and in alignment with the company's organizational policies, procedures, and strategic goals. This leadership role requires both office-based coordination and field-level oversight to drive operational excellence.
RESPONSIBILITIESLeadership & Team Managementโข Lead and manage both office and field teams, including oversight of 10+ subcontractors and 2+ office staff members
โข Supervise subcontracted installation crews as needed to ensure quality and timeliness
โข Maintain adequate staffing levels for both support staff and installation crews
โข Hold team members accountable for key installation metrics: first-time completion rates, installation lead times, installation gross margins, and crew productivity
Project Oversight & Quality Assuranceโข Ensure all jobs are completed within designated timeframes and meet the highest quality standards
โข Perform order verifications for scheduled installations, confirming orderable dimensions and special requirements
โข Conduct routine job site inspections per installation guidelines
โข Troubleshoot problem jobs, develop action plans for recovery, and follow through to completion
Customer & Stakeholder Relationsโข Follow up with customers after installation completion to ensure satisfaction
โข Interact with Operations and Sales personnel to resolve job-related issues
โข Promote company commitment to customer satisfaction and ease of doing business
โข Support the Replacement Department in achieving branch standards for returns, allowances, and customer satisfaction
Financial & Administrativeโข Track and assist with collecting outstanding accounts receivable
โข Provide order and job documentation support as needed
โข Other duties as assigned by management
QUALIFICATIONSRequiredโข 3โ5 years of supervisory experience in window installation management or equivalent field
โข Experience in both office and field operations
โข Superior computer skills (PSI, OMS, PQM)
โข Excellent verbal and written communication skills
โข Strong organizational abilities with ability to multitask and set priorities effectively
โข Proficiency in problem-solving and self-direction
โข Excellent math skills, including measurements, dimensions, square footage calculations, discounts, percentages, and billing
โข Basic understanding of construction blueprints
Preferredโข Ability to present information clearly and gather information from customers, managers, and colleagues
โข Ability to adapt quickly to shifting priorities and tight timelines
WORKING CONDITIONSโข Office-based role with occasional field visits
โข Standard equipment: computer, phone, and scheduling tools
โข Fast-paced environment requiring quick thinking and proactive problem-solving
โข Flexibility to adapt to changing priorities and tight deadlines
WHY JOIN DURABUILT?We are committed to building with purpose:INNOVATIVE โ Join a team that continually seeks to improve and create value
ACCOUNTABLE โ We stand behind our work, our people, and our brand
CARING โ We genuinely support each other, our customers, and our communities
GROWTH-MINDED โ We invest in your professional development and expect excellence
We believe in diversity, inclusion, and equal opportunity for all. We welcome applicants from every background, experience, and identity.
Thank you for your interest in joining Durabuilt Windows & Doors!
Thank you for applying!
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