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Inside Response Jobs (NOW HIRING)

Vip Staffing - zrnm

Inside Sales

Rio Rancho, NM

$28.85/hr

VIP staffing is Immediately hiring a Inside Sales person for a great company in Rio Rancho, NM This ... response to inquiries about products, purchase orders, services, and handle and resolve their ...

Vip Staffing - zrnm

Inside Sales

Rio Rancho, NM

$28.85/hr

VIP staffing is Immediately hiring a Inside Sales person for a great company in Rio Rancho, NM This ... response to inquiries about products, purchase orders, services, and handle and resolve their ...

LT Staffing Inc

Inside Sales Team Lead

Wrentham, MA

Position Summary The Technical Inside Sales Team Lead is an experienced level inside sales role ... Lead continuous improvement initiatives related to response time, conversion rates, and customer ...

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Inside Response information

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How much do inside response jobs pay per year?

As of Aug 10, 2026, the average yearly pay for inside response in the United States is $51,470.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $59,000.00 per year, depending on experience, location, and employer.

What is the difference between Inside Response vs Customer Service Representative?

AspectInside ResponseCustomer Service Representative
Primary RoleHandle inbound customer inquiries, provide product/service information, resolve issuesAssist customers with questions, complaints, and support needs
Work EnvironmentCall centers, online chat, email supportRetail stores, call centers, office settings
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, conflict resolution
CertificationsNone typically required, customer service trainingNone typically required, customer service training

Inside Response roles focus on managing inbound customer interactions through various channels, often in call centers or online platforms. Customer Service Representatives also handle customer inquiries but may work in retail or office environments. Both roles require strong communication skills and customer-focused training, but Inside Response is more specialized in digital and inbound communication channels.

How does an inside response professional typically collaborate with sales and marketing teams to achieve company goals?

Inside Response professionals work closely with both sales and marketing teams to qualify leads, nurture customer relationships, and ensure a smooth handoff of potential clients. They often participate in regular strategy meetings, share feedback on lead quality, and coordinate outreach campaigns to maximize conversion rates. This role requires strong communication skills and adaptability, as priorities may shift quickly based on campaign results or evolving business needs. By bridging the gap between marketing-generated leads and the sales pipeline, Inside Response professionals play a crucial role in driving revenue and aligning interdepartmental objectives.

What is an inside response representative?

An Inside Response representative is a professional who manages inbound and outbound communications for a company, typically handling customer inquiries, sales leads, or support requests via phone, email, or chat. They work from within the office, as opposed to field or outside sales representatives. Their primary goal is to nurture leads, provide information, and help convert prospects into customers by responding to incoming requests efficiently and proactively following up on potential opportunities.

What are the key skills and qualifications needed to thrive as an inside response representative, and why are they important?

To thrive as an Inside Sales Representative, you need strong sales acumen, product knowledge, and excellent communication skills, often supported by a bachelor’s degree or relevant sales experience. Familiarity with CRM software such as Salesforce, lead management tools, and telephone systems is typically required. Exceptional interpersonal skills, resilience, and the ability to quickly build rapport with clients help individuals stand out in this role. These skills and qualities are vital for consistently achieving sales targets, building customer relationships, and driving business growth in a competitive environment.
More about Inside Response jobs
What job categories do people searching Inside Response jobs look for? The top searched job categories for Inside Response jobs are:
Inside Response jobs near you
Infographic showing various Inside Response job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 100% In-person job distribution, with an average salary of $51,470 per year, or $24.7 per hour.

Inside Sales Manager

RICHARDS INDUSTRIALS

Cincinnati, OH • On-site

Full-time

Posted 7 days ago

Job description

Inside Sales Manager

Location:              Cincinnati, Ohio 

Reports to:          VP Global Sales                 

The Position:

We are seeking a well-rounded, detail-orientated Inside Sales leader with experience in leading a high-performing team in the Industrial Manufacturing space, who wants to join a winning Company. You will drive revenue growth by providing support of technical sales cycles by ensuring timely and accurate technical, commercially sound and compliant Quotations aligning with Sales Strategies and in conjunction with other Company functional leaders.

The Inside Sales Manager will focus on:

  • Team – Recruit, onboard, train, and mentor a team of Inside Sales Specialists and administrative staff members. Establish clear roles, responsibilities, and performance expectations aligned with company KPIs. Foster a culture of accountability, technical excellence, and customer-centricity. Conduct regular performance reviews, coaching sessions, and skills development programs. Drive continuous improvement in product knowledge, application engineering, and commercial acumen
  • Revenue Growth & Sales Support: Support outside sales and channel partners in complex technical sales cycles, from inquiry through order acquisition

Ensure all quotations are: Technically accurate and compliant with specifications. Commercially sound and aligned with pricing strategy and margin targets. Delivered within defined turnaround times. Act as an escalation point for critical opportunities and strategic accounts. Contribute to pricing strategy, bid positioning, and win strategies.

  • Optimize Commercial Operations – Refine existing and develop new Inside Sales Processes and Analytics to track Pipeline opportunities, forecasting, customer satisfaction, and Quotation consistency. Implement best practices for: 1) RFQ management and prioritization 2) Quote accuracy and consistency 3) Lead times and response times. Be a protector of the company ensuring adhesion to the company Terms and Conditions.
  • Cross Functional Collaboration – Partner closely with outside sales, exclusive Channel Partners, Product Management, Engineering and Operations to ensure quote accuracy, Compliance, and seamless Customer Delivery.
  • Manage Complex Sales – Provide Support of High Level Technical and Commercial negotiations, Project Management and Opportunity funnel

What Success Looks Like:

  • Increased quote to order conversion rates and overall sales effectiveness
  • Development of a highly engaged, accountable, and technically proficient Inside Sales team
  • Consistent achievement of departmental KPIs related to response tie, quote quality, customer satisfaction, and order conversion
  • Improved customer and channel partner experience through proactive communication and responsive support
  • Standardized processes that improve scalability, consistency, and operational efficiency

Qualifications Include: 

  • 7 years of B2B Inside Sales experience (Valves or Process Control Equipment preferred) 
  • 3+ years of leadership experience managing a team in industrial or technical environment
  • Strong technical understanding of: Industrial valves (control valves, isolation valves, pressure relief, etc.): Process control systems and applications P&IDs (Piping & Instrumentation Diagrams) and technical specifications. Ability to interpret customer specifications and translate them into viable technical/commercial solutions.
  • Proven track record in: Negotiating complex contracts and commercial terms. Balancing margins, risk, and customer requirements. Problem-solving in a fast-paced, multi-project environment. Education – Deg in a Related Engineering field or Business.
  • Bachelor’s degree in a Related Business or Engineering field 
  • Strong technical acumen – ability to understand and clearly communicate technical specifications, Process Control Data and PID’s.
  • Proven track record of negotiating complex deals, Commercial Terms & Conditions, problem solving, and balancing priorities in a global organization
  • Familiarity with CRM’s and Operating platforms, developing Dashboards to track quotes, pricing, conversion rates, response time, and Customer Satisfaction
  • Spanish speaking a bonus

Why would this role be exciting for me?

  • Lead and shape a critical function that directly impacts revenue growth, customer satisfaction, and operational performance
  • Build & develop a high performing Inside Sales team while creating scalable processes for future growth
  • Partner closely with customers & channel partners to solve complex technical challenges
  • Play a visible leadership role supporting strategic opportunities across a diverse range of industrial markets
  • Influence customer experience, forecasting, and business performance through data-driven decision making
  • Join a profitable and growing company that invests in its people, products, and long-term success
  • Work with a talented team committed to excellence and continuous improvement
  • Be part of a company that gives back to the community through philanthropy and service

Company Profile: 

Richards Industrials, founded in 1961, is a manufacturer of pressure regulators, control valves, and other fluid control products, known by our customers for high quality products, great customer service, and fast & reliable deliveries.  Our products are marketed under a series of distinct brands, each of which is used in unique applications that require precise technical attributes.  The company serves a range of end markets, including pharmaceutical, food & beverage, chemical, petrochemical, and various industrial segments.  

The company has two locations, Cincinnati OH and Fletcher NC, and a global headcount of 190.  Equipped with an experienced, passionate team, Richards focuses on driving profitable growth through operational excellence, opening new channels to market, and investing in new products.  

Richards has four Core Values: 

  • Empowerment: Employees are our most valuable asset
  • Collaboration: Together we achieve more
  • Pioneering Spirit: Curiosity and innovation are our driving forces
  • Service Mindset: Never stop advocating for the Customer

And our purpose is to solve tomorrow’s demanding fluid control problems, today.  

Richards Industrials firmly supports the principle and philosophy of equal opportunity for all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or status as a protected veteran.

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