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Information Technology Associate Jobs in Racine, WI

Phoenix Products LLC

IT SPECIALIST

Milwaukee, WI · On-site

Associate degree or equivalent experience in IT, Computer Science, or related field * 3+ years of experience in IT support or help desk roles * Knowledge of Windows and M365 environments * Basic ...

Johnson Financial Group

IT Architect

Racine, WI · On-site

Our Associates are expected to willingly accept new responsibilities to support our success; this ... clients, IT management, and technical staff. • Technical expertise across business, data ...

PPG

Site IT Support Associate

Oak Creek, WI · On-site

$21 - $24.50/hr

They are seeking a Site IT Support Associate who will provide technical support to end-users, troubleshoot issues, and support IT projects at their Oak Creek, Wisconsin Plant. Responsibilities : • ...

landmarkcu

IT Service Desk Technician

Brookfield, WI

Focuses on the Associate's experience. REQUIREMENTS 1. High school diploma or equivalent combination of education and experience will be considered. 2. Minimum of 5 years of experience as IT support ...

PPG

Site IT Support Associate

Oak Creek, WI

$21 - $24.50/hr

As the Site IT Support (SIS) Associate you are business, function, or process specialists and can be technology generalists or specialists. You will communicate status to the team and demonstrate ...

PPG Industries, Inc.

Site IT Support Associate

Oak Creek, WI · On-site

$21 - $24.50/hr

As the Site IT Support (SIS) Associate you are business, function, or process specialists and can be technology generalists or specialists. You will communicate status to the team and demonstrate ...

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All JobsInformation Technology Associate JobsInformation Technology Associate Jobs in Racine, WI

Information Technology Associate information

See Racine, WI salary details

$12

$27

$52

How much do information technology associate jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for information technology associate in Racine, WI is $27.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $32.88 per hour, depending on experience, location, and employer.

What are some common challenges Information Technology Associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What are Information Technology Associates?

Information Technology Associates are entry- to mid-level professionals who support an organization's technology infrastructure. Their responsibilities typically include troubleshooting technical issues, maintaining computer hardware and software, assisting users with IT-related problems, and helping with the implementation of new systems. They often work under the guidance of senior IT staff or managers. This role is crucial for ensuring smooth daily operations and providing technical support to employees.

What are the key skills and qualifications needed to thrive as an Information Technology Associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What Is the Job of an Information Technology Associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

More about Information Technology Associate jobs
What are the most commonly searched types of Information Technology jobs in Racine, WI? The most popular types of Information Technology jobs in Racine, WI are:
What cities near Racine, WI are hiring for Information Technology Associate jobs? Cities near Racine, WI with the most Information Technology Associate job openings:
Information Technology Associate jobs near you
IT SPECIALIST

IT SPECIALIST

Phoenix Products LLC

Milwaukee, WI • On-site

Full-time

Posted 19 days ago

Job description

Description:

The IT Specialist is responsible for providing frontline technical support and maintaining a consistent, reliable end-user technology experience across administrative and manufacturing operations. In addition to resolving day-to-day support issues, the role supports system maintenance, user access management, device setup and configuration, and participation in IT initiatives and business technology projects as assigned.


Key Responsibilities

  • Serve as the first point of contact for technical support.
  • Troubleshoot hardware, software, and basic network issues across administrative and manufacturing environments.
  • Install, configure, and maintain desktops, laptops, printers, as mobile devices.
  • Manage user accounts, permissions, and access (e.g., Active Directory, email systems).
  • Document incidents, solutions, and processes in the help desk system.
  • Escalate complex issues as necessary.
  • Provide guidance and training to users on basic IT functions and best practices.
  • Perform routine system maintenance, monitoring, and updates.
  • Participate in projects such as system upgrades and equipment rollouts as needed.
  • Support cross-functional efforts to improve business operations through technology by assisting with testing, documentation, training, and rollout of new tools or system enhancements.
  • Maintain documentation for IT processes, systems, and project activities to support knowledge sharing, consistency, and ongoing operational effectiveness.
  • May require occasional after-hours or on-call support.
  • Serve as the first point of contact for technical support.
Requirements:
  • Associate degree or equivalent experience in IT, Computer Science, or related field
  • 3+ years of experience in IT support or help desk roles
  • Knowledge of Windows and M365 environments
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
  • Excellent problem-solving and communication skills
  • Strong customer service mindset
  • Organization and documentation skills
  • Flexibility to support both office staff and production floor needs
  • Adaptability and willingness to learn