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Information Technology Associate Jobs in Milwaukee, WI

Winter Services

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

Associate's degree in information technology or related field (or equivalent experience) * 1-3 years in IT Operations and Support * Knowledge of Network Management and IT system protocols.

Winter Services Inc

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

Associate's degree in information technology or related field (or equivalent experience) * 1-3 years in IT Operations and Support * Knowledge of Network Management and IT system protocols.

Phoenix Products LLC

IT SPECIALIST

Milwaukee, WI · On-site

Associate degree or equivalent experience in IT, Computer Science, or related field * 3+ years of experience in IT support or help desk roles * Knowledge of Windows and M365 environments * Basic ...

Phoenix Lighting

IT SPECIALIST

Milwaukee, WI

Associate degree or equivalent experience in IT, Computer Science, or related field * 3+ years of experience in IT support or help desk roles * Knowledge of Windows and M365 environments * Basic ...

Phoenix Lighting

IT SPECIALIST

Milwaukee, WI · On-site

Associate degree or equivalent experience in IT, Computer Science, or related field * 3+ years of experience in IT support or help desk roles * Knowledge of Windows and M365 environments * Basic ...

Phoenix Products LLC

IT SPECIALIST

Milwaukee, WI · On-site

Associate degree or equivalent experience in IT, Computer Science, or related field * 3+ years of experience in IT support or help desk roles * Knowledge of Windows and M365 environments * Basic ...

Johnson Financial Group

IT Architect

Racine, WI · On-site

Our Associates are expected to willingly accept new responsibilities to support our success; this ... clients, IT management, and technical staff. • Technical expertise across business, data ...

maysteel

IT Support Specialist II

Allenton, WI

Associate's or Bachelor's degree in Information Technology or related field preferred. * Minimum of 5 years of IT support experience. * Strong knowledge of Windows, Microsoft 365, Active Directory ...

landmarkcu

IT Service Desk Technician

Brookfield, WI · On-site

Focuses on the Associate's experience. REQUIREMENTS 1. High school diploma or equivalent combination of education and experience will be considered. 2. Minimum of 5 years of experience as IT support ...

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All JobsInformation Technology Associate JobsInformation Technology Associate Jobs in Milwaukee, WI

Information Technology Associate information

See Milwaukee, WI salary details

$13

$29

$54

How much do information technology associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for information technology associate in Milwaukee, WI is $29.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $34.57 per hour, depending on experience, location, and employer.

What are some common challenges information technology associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What are the key skills and qualifications needed to thrive as an information technology associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What is an information technology associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

More about Information Technology Associate jobs
What are the most commonly searched types of Information Technology jobs in Milwaukee, WI? The most popular types of Information Technology jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for Information Technology Associate jobs? Cities near Milwaukee, WI with the most Information Technology Associate job openings:
Information Technology Associate jobs near you
Infographic showing various Information Technology Associate job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $60,464 per year, or $29.1 per hour.

IT Assistant

Winter Services

Milwaukee, WI • On-site

$20 - $26/hr

Full-time

Posted 15 days ago

Job description

The IT Assistant will provide front-line IT support for end users, maintain IT assets, and assist with onboarding, systems administration, and operational IT processes while escalating complex issues to the IT Coordinator. This position functions as a Tier 1 Help Desk and IT Operations support role.
Responsibilities:
  • End User Support at Winter Services including:

    • Serve as the primary point of contact for incoming IT support requests via phone and email

    • Troubleshoot and resolve basic hardware, software, network, and mobile device issues with a focus on clear, non-technical communication
    • Assist users with common mobile device needs such as email setup, authentication apps, connectivity issues, and basic troubleshooting
    • Guide users through solutions in a patient, approachable manner, ensuring understanding and confidence
    • Escalate more complex issues to the IT Coordinator as appropriate
    • Maintain accurate, detailed documentation of incidents, resolutions, and user interactions
    • Deliver consistent, high-quality service that prioritizes responsiveness, professionalism, and user satisfaction

  • IT Asset Management:

    • Oversee the intake, inventorying, and tracking of all IT hardware, including laptops, desktops, mobile phones, tablets, and peripherals
    • Log all assets into the asset management system, including but not limited to: serial numbers, asset tags, phone numbers, carrier details, assigned users, and location data
    • Maintain real-time accuracy of asset records, ensuring all changes (assignments, transfers, upgrades, repairs, disposals) are properly documented
    • Perform routine audits and reconciliation of physical inventory against system records, including mobile device inventories and line assignments
    • Track mobile device lifecycle, including procurement, activation, upgrades, number porting, and decommissioning
    • Coordinate with mobile carriers and vendors for device orders, replacements, and service-related requests
    • Prepare, configure, enroll (e.g., MDM), and test devices prior to deployment
    • Monitor and manage inventory levels for both standard IT equipment and mobile devices
    • Generate inventory and asset utilization reports as needed
    • Recommend process improvements to enhance asset tracking accuracy and efficiency

  • Onboarding and Offboarding including:

    • Set up new employee workstations, including hardware, software, mobile devices, and account provisioning
    • Provision and configure mobile devices, including required applications, security settings, and access controls
    • Ensure all assigned equipment (including phones) is properly recorded and linked to the employee in the asset system
    • Provide a welcoming and supportive onboarding experience, including basic IT and mobile device orientation
    • Decommission equipment and mobile devices for departing employees, ensuring assets are recovered, wiped, and updated in the system
    • Coordinate mobile line transfers, suspensions, or cancellations as part of offboarding
    • Revoke system and mobile access in a timely and secure manner
    • Partner with HR and hiring managers to ensure smooth and well-coordinated transitions

QUALIFICATIONS:
  • Associate's degree in information technology or related field (or equivalent experience)

  • 1-3 years in IT Operations and Support
  • Knowledge of Network Management and IT system protocols.
  • Proficiency in Microsoft 365 Suite
  • Working knowledge of Microsoft Active Directory and Entra ID
  • Knowledge and hands-on experience with:

    • Laptop and desktop hardware
    • Mobile devices and tablets
    • Windows desktop operating systems (Windows 10 and 11)
    • End user applications and software
    • Network peripherals
    • Printers

  • Discretion and trustworthiness due to frequent contact with confidential material
  • Strong attention to detail and organization skills
  • Experience with documentation software and proven data recordkeeping accuracy.
  • Ability to consistently provide responsive, professional, and highly personable technical support.

PHYSICAL DEMANDS:
  • Frequently lift objects weighing up to 50 pounds
  • Climb stairs
  • Sit for long periods of time
  • Occasionally stoop, kneel or crouch
  • Use hands and arms to reach for, grasp and manipulate objects

WORKING CONDITIONS:
Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.
Travel to other branches/locations as needed.

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