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Information Technology Assistant Jobs (NOW HIRING)

All Things Metal

IT Assistant (Not Remote)

Phoenix, AZ · On-site

$19 - $23/hr

IT Assistant Location: North Phoenix and/or Wittmann, AZ | Schedule: Full Time Who We Are At All Things Metal Industries, we don't just build steel--we build people, relationships, and lasting ...

All Things Metal

IT Assistant (Not Remote)

Phoenix, AZ · On-site

$19 - $23/hr

IT Assistant Location: North Phoenix and/or Wittmann, AZ | Schedule: Full Time Who We Are At All Things Metal Industries, we don't just build steel-we build people, relationships, and lasting careers.

LG Electronics

IT Assistant Manager

Clarksville, TN · On-site

A., Inc. in Clarksville, TN seeks IT Assistant Manager. Responsible for supporting IT Manager in overseeing the organization's technology operations, ensuring alignment with business goals and ...

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How much do information technology assistant jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for information technology assistant in the United States is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Assistant, and why are they important?

To thrive as an Information Technology Assistant, you need a solid understanding of computer hardware, software troubleshooting, and network basics, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with help desk ticketing systems, operating systems (Windows, macOS), and basic networking tools is typically required. Strong problem-solving skills, attention to detail, and effective communication set standout candidates apart in this role. These skills are crucial for efficiently resolving technical issues, supporting organizational productivity, and ensuring smooth IT operations.

What does an Information Technology Assistant do?

An Information Technology Assistant supports the IT department by helping maintain computer systems, troubleshooting technical issues, and assisting staff with software or hardware problems. They may also help with installing new equipment, setting up user accounts, and ensuring the security and efficiency of the organization's technology infrastructure. Their role is essential in keeping daily operations running smoothly and supporting other employees with their technology needs.

What Is the Job of an Information Technology Assistant?

As an information technology assistant, your job is to troubleshoot and repair computers for a business or government agency. IT assistants frequently install new hardware and software, configure existing systems to meet the organization's needs, return defective products to vendors, negotiate prices on new equipment, and monitor network use. You may also help prepare department budgets, replace equipment while following an upgrade schedule, and evaluate the relevance of emerging technology. When working for the government, you may be asked to participate in emergency response and remain at work in spite of evacuations. Some IT assistants are on-call for support outside of regular hours.

How does an Information Technology Assistant typically collaborate with other departments within an organization?

Information Technology Assistants often work closely with various departments to resolve technical issues, set up new hardware or software, and ensure smooth operation of IT systems. They may assist in onboarding new employees by configuring workstations and user accounts, and frequently communicate with non-technical staff to troubleshoot problems or provide basic IT training. This role requires strong communication skills and the ability to translate technical concepts into easy-to-understand terms, fostering effective collaboration across teams.

What is the difference between Information Technology Assistant vs Network Technician?

AspectInformation Technology AssistantNetwork Technician
CertificationsCompTIA A+, Microsoft Office certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentOffice settings, help desk supportData centers, network infrastructure sites
Job FocusGeneral IT support, hardware/software troubleshootingNetwork setup, maintenance, troubleshooting

While both roles support IT operations, an Information Technology Assistant provides broader technical support within an organization, whereas a Network Technician specializes in network infrastructure and connectivity issues. The roles often overlap in certifications and work environments, but their primary focus differs, making each suited for specific IT career paths.

More about Information Technology Assistant jobs
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Who are the top companies hiring for Information Technology Assistant jobs? The top employers for Information Technology Assistant jobs are:
What states have the most Information Technology Assistant jobs? States with the most job openings for Information Technology Assistant jobs include:
What job categories do people searching Information Technology Assistant jobs look for? The top searched job categories for Information Technology Assistant jobs are:
Information Technology Assistant jobs near you

IT Assistant (Not Remote)

All Things Metal

Phoenix, AZ • On-site

$19 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

IT Assistant
Location: North Phoenix and/or Wittmann, AZ | Schedule: Full Time
Who We Are
At All Things Metal Industries, we don’t just build steel—we build people, relationships, and lasting careers. We’re proud to be a family-owned company that’s been recognized multiple times as one of Arizona’s Best Places to Work, and we take that seriously.
Our culture is fast-paced and driven, but also supportive and humble. We value teammates who are hungry to learn, smart in how they work, and humble enough to grow with others. This isn’t a place for short-term gigs—you’ll find steady work, opportunities to advance, and a team that truly has your back.
Whether it’s in the shop, the field, or the office, we believe in promoting from within, investing in our people, and helping each other reach the next level. If you’re looking for a long-term home where hard work meets big opportunity, All Things Metal is the place to be.
Rhino Central Services
Rhino Central Services is the backbone of All Things Metal Industries, providing HR, finance, and IT support exclusively for ATM Steel, RoXteel, and KorFab. While we don’t produce steel or panels ourselves, our work keeps the whole family of companies running smoothly. Everything we do is focused on supporting our specialized teams so they can succeed.
Role Overview
Rhino Central Services, the shared services hub for All Things Metal, KorFab, and RoXteel, is seeking a proactive IT Assistant to support day-to-day technology operations across our business units. This role bridges the gap between our internal teams and our managed IT provider, ensuring that our systems, software, and people stay connected and productive. This is an in person position!
The IT Assistant will serve as the first line of support for employees, handling user issues, managing hardware and software, coordinating with 3rd party IT Provider on escalated matters, and keeping our specialized construction technology running smoothly. This is an excellent opportunity for someone who enjoys hands-on problem-solving, process improvement, and learning within a growing, fast-paced steel and construction environment.
Key Responsibilities
User Support & Helpdesk
  • Provide first-line support for hardware, software, and connectivity issues.
  • Troubleshoot and resolve problems with construction-specific programs (Tekla Powerfab, Sage 100 Contractor, Vista Viewpoint, AutoCAD, Bluebeam, Trimble Connect, etc.).
  • Assist with account setup, password resets, permissions, and license management.
  • Train end users on new systems, updates, and company technology standards.
  • Log, track, and prioritize IT support requests to ensure timely resolution.
Hardware & Network Maintenance
  • Set up, configure, and maintain computers, printers, and mobile devices.
  • Manage software updates, drivers, and patches for both office and field equipment.
  • Support network connections and ensure reliable VPN access for remote and field users.
  • Partner with 3rd Party IT Provider on escalated network, security, and infrastructure issues.
Software & Data Administration
  • Install, update, and manage licenses for key construction software.
  • Coordinate with vendors and 3rd Party IT Provider for upgrades, integrations, and troubleshooting.
  • Assist project teams with data sharing, version control, and file management.
  • Help enforce company data protection and cybersecurity best practices.
Documentation & Training
  • Maintain IT documentation, user guides, and FAQs.
  • Conduct new-hire IT orientation and software onboarding.
  • Provide refresher training on software tools and updates.
Inventory & Field Support
  • Maintain IT asset inventory and oversee equipment lifecycle.
  • Assist with procurement and setup of new devices and software.
  • Support field teams accessing digital drawings, models, and schedules.
 
Qualifications
  • 0–3 years of hands-on IT support or helpdesk experience — ideal for someone early in their IT career looking to grow.
  • Basic understanding of computer hardware, software, and networking fundamentals.
  • Familiarity with construction software (Tekla, Sage, Bluebeam, etc.) is helpful, but we’re happy to train the right person.
  • Naturally curious and resourceful — able to research issues, use available tools, and problem-solve without constant direction.
  • Comfortable juggling multiple priorities and learning through doing.
  • Experience coordinating with a managed IT provider is a plus, but not required.
  • Ability to lift and move computer equipment as needed.
 
Skills & Abilities
  • Excellent communication and customer service skills.
  • Strong attention to detail and organizational ability.
  • Problem-solving mindset with eagerness to learn new systems.
  • Ability to work independently while collaborating across departments.
  • Comfortable juggling multiple priorities in a fast-paced environment.
 
Schedule
Business hours are M-Th 7am - 5pm and Fri 7am - 11am
Hours will be dependent upon current projects and business needs.
Compensation & Benefits
  • Hourly $19-23 depending on experience
  • Steady, long-term work in a supportive environment
  • First-time homebuyer program with $500 bonus and optional realtor/mortgage support
  • Dave Ramsey SmartDollar financial education resources
  • Full benefits including medical, dental, vision, PTO, and sick time
  • 401(k) with company match and profit-sharing contributions
  • Family-friendly events and team-building activities
  • Birthday and work anniversary recognition
  • Cash bonuses for production roles and internal growth opportunities

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