All Things Metal Industries

Job Summary:
All Things Metal Industries is a family-owned company recognized as one of Arizona’s Best Places to Work. They are seeking a proactive IT Assistant to support day-to-day technology operations, providing first-line support for employees and ensuring that systems and software remain functional and productive.
Responsibilities:
• Provide first-line support for hardware, software, and connectivity issues.
• Troubleshoot and resolve problems with construction-specific programs (Tekla Powerfab, Sage 100 Contractor, Vista Viewpoint, AutoCAD, Bluebeam, Trimble Connect, etc.).
• Assist with account setup, password resets, permissions, and license management.
• Train end users on new systems, updates, and company technology standards.
• Log, track, and prioritize IT support requests to ensure timely resolution.
• Set up, configure, and maintain computers, printers, and mobile devices.
• Manage software updates, drivers, and patches for both office and field equipment.
• Support network connections and ensure reliable VPN access for remote and field users.
• Partner with 3rd Party IT Provider on escalated network, security, and infrastructure issues.
• Install, update, and manage licenses for key construction software.
• Coordinate with vendors and 3rd Party IT Provider for upgrades, integrations, and troubleshooting.
• Assist project teams with data sharing, version control, and file management.
• Help enforce company data protection and cybersecurity best practices.
• Maintain IT documentation, user guides, and FAQs.
• Conduct new-hire IT orientation and software onboarding.
• Provide refresher training on software tools and updates.
• Maintain IT asset inventory and oversee equipment lifecycle.
• Assist with procurement and setup of new devices and software.
• Support field teams accessing digital drawings, models, and schedules.
Qualifications:
Required:
• 0–3 years of hands-on IT support or helpdesk experience — ideal for someone early in their IT career looking to grow.
• Basic understanding of computer hardware, software, and networking fundamentals.
• Naturally curious and resourceful — able to research issues, use available tools, and problem-solve without constant direction.
• Comfortable juggling multiple priorities and learning through doing.
• Ability to lift and move computer equipment as needed.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational ability.
• Problem-solving mindset with eagerness to learn new systems.
• Ability to work independently while collaborating across departments.
• Comfortable juggling multiple priorities in a fast-paced environment.
Preferred:
• Familiarity with construction software (Tekla, Sage, Bluebeam, etc.) is helpful, but we’re happy to train the right person.
• Experience coordinating with a managed IT provider is a plus, but not required.
Company:
We are an Arizona based commercial structural steel company. Founded in 2002, the company is headquartered in Phoenix, USA, with a team of 51-200 employees. The company is currently Growth Stage.