Indirect Dealer Relationship Jobs (NOW HIRING)

Mazuma is a local, award-winning Credit Union that has been in business since 1948.  Our purpose is to make Kansas City a better place to live, work and bank! Our philosophy is to treat our members and team members like family.  We value diversity, positivity, creativity, and teamwork; and we believe our culture exhibits just that.  It looks something like this:

Our team members consistently show a Positive, Fun Attitude!  You will always see us smiling, which is why we put it in our logo. We are always being respectful in interactions with our members and other team Members. Of course, our behavior and appearances are workplace appropriate, and this position should lead this value by example.

We are proactive collaborators and big fans of Teamwork! We embrace the opportunity to work with others and are punctual and dependable. We have strong people skills, take initiative, and aren’t afraid to make decisions-even some of the difficult ones.  Did we say productive? We’re super productive.

Self-development and the development of others is part of our Learning & Growth! We take initiative in not only our own learning and growth but also the growth of the team members around us. We know our responsibilities and are not afraid to try new things.

We appreciate Creativity & Progressive Mindsets!  If you can think outside the norm, introduce new ideas, and proactively solve problems, you’ll fit in just fine around here. We like to consider ourselves positive agents of change that embraces team direction.

Besides that, here’s what else keeps team members here:

• Up to 27 days off a year!! 
• 10 paid Holidays
• Mental Health Day
• Anniversary Day
• PTO starting on the first day 
• 40 hours paid volunteer time
• Traditional & Roth 401K with 5% match
• All major benefits effective 1st of the month following first day with wellness discounts
• Free Vision insurance
• Free Gym at our Headquarter location in Overland Park, available to all team members
• Company paid life insurance, short term and long-term disability
• Employee Assistance Program
• Annual Bonus program
• Team Member Account & Loan discounts
• We love to smile, which is why it’s in our logo

Oh, and did I mention, our Executive Assistant always has candy. Always.
 

Summary of Role:
The Indirect Dealer Representative (IDR) is responsible for developing, managing, and strengthening relationships with Mazuma’s network of automotive and recreational vehicle dealerships to drive quality loan production and portfolio performance.

This role serves as the primary relationship manager and business development contact for dealer partners. The IDR provides consultative support, performance feedback, operational training, and program guidance while serving as the liaison between dealerships and Mazuma’s Indirect Lending Team.

The IDR focuses on loan volume, quality, dealer engagement, growth strategy, and issue resolution to support the overall success of the Indirect Lending program.

Essential Functions & Responsibilities:

Dealer Relationship Management & Business Development

• Conduct regularly scheduled onsite dealer visits to dealer partners to strengthen relationships, review performance metrics, and reinforce lending expectations as established by Consumer Lending Leader.
• Build and maintain strong working relationships with dealer principals, finance managers, and sales leadership through consultative engagement and ongoing business communication.
• Identify growth opportunities within assigned dealerships and collaborate with Leadership to expand loan volume while maintaining portfolio quality.
• Serve as the primary point of contact for dealer relationship management to allow underwriters focus on credit decisions rather than ongoing dealer development.

Performance Monitoring & Portfolio Quality

• Review and communicate dealer performance metrics, including approval ratios, submission quality, documentation deficiencies, delinquency trends, and charge-off performance.
• Provide constructive feedback to dealership management regarding portfolio trends and recommend corrective actions to improve loan quality, loan volume, and compliance.
• Escalate recurring performance concerns to Consumer Lending Leader and recommend action plans when necessary.

Training & Program Education

• Explains lending guidelines and dealer metrics to dealer teams in a constructive manner, including quality, approval rates, and delinquencies. Recommends corrective actions as directed. 
• Provide ongoing training to dealer finance staff on:

• Mazuma lending programs and promotional offerings
• Application submission requirements
• Documentation standard
• Compliance expectations
• Common approval or stipulation issues
• Reinforce changes to underwriting guidelines, documentation requirements, or regulatory updates.

Operational Liaison & Issue Resolution

• Serve as liaison between dealers, Underwriting, and Funding to ensure smooth loan processing and communication.
• Troubleshoot issues including:

• Incomplete or inaccurate applications
• Repeated documentation deficiencies
• Funding delays
• Misinterpretation of stipulations
• Escalated service concerns
• Facilitate resolution of disputes while maintaining positive dealer relationships and protecting Mazuma’s risk standards.

Application Quality Oversight

• Conduct periodic audits of dealer-submitted applications to identify trends in quality, accuracy, and compliance.
• Provide feedback and coaching to reduce exception frequency and documentation errors.
• Ensure adherence to Mazuma policies and federal regulatory requirements.

Reporting & Communication

• Maintain detailed records of dealer visits, performance discussions, and action plans.
• Provide regular reporting to Indirect Lending Leadership regarding dealer engagement activity, growth opportunities, and risk concerns.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

• Job & Technical Expertise
• Results Orientation
• Member Service & Retention
• Personal Accountability
• Communication & Interpersonal Skills
• Teamwork & Collaboration
• Develops Self & Others
• Strategic Thinking & Vision

Culture Expectations:

1. Positive, Fun Attitude – Consistently demonstrates a positive attitude, always being respectful in interactions with Members and Team Members.  Behavior and appearance should be appropriate and should lead by example. 
2. Teamwork – Proactive collaborator who embraces the opportunity to work with others.  Punctual and dependable.  Able to manage conflict well amongst Team Members and Members.  Demonstrates strong people skills, initiative, and decision-making ability.  Productivity meets or exceeds expectations for the position.
3. Learning & Growth – Demonstrates initiative in not only self-development, but the development of others.  Possess superior knowledge of the responsibilities and tasks in the department and can apply and share learning. 
4. Creativity & Progressive Mindset – Able to think outside the norm, introduce new ideas, and proactively solve problems.  Positive change agent that embraces Team direction. 

Knowledge and Skills:

Required Experience:  

• Two or more years in indirect lending, dealership finance, consumer lending, sales or related field.
• Strong understanding of credit reports, loan structures, and underwriting principles
• Knowledge of local auto market trends and dealership operations
• Understanding of Missouri and Kansas titling requirements
• Understanding of ancillary products and compliance (GAP, warranty etc.)
   

Preferred Experience:

• Experience working in a credit union environment
• Experience with Dealertrack, RouteOne, CUDL, LOS systems, Symitar, Microsoft Office Suite.
• Familiarity with dealer performance metrics, such as approval rates, loan quality, funding timelines, and delinquency trends, with experience communicating results and improvement expectations to dealers.

Education:

Required Education:

• High school diploma or equivalent

Preferred Education:

• Bachelor's degree in a related field

Other Skills:

• Ability to establish trust and credibility with dealership staff at all levels
• Maintains a confident, professional presence during onsite visits and meetings
• Ability to maintain long-term partnerships while upholding Credit Union standards
• Ability to maintain confidentiality and handle sensitive information with discretion
• Adaptability
• Strong attention to detail
• Must be able to work independently and as part of a Team

Physical Requirements:

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 15 lbs. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including computer, tablet, telephone, copier, facsimile, printer, scanner, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Work Environment:

Must be able to routinely perform work indoors in a climate-controlled office environment with minimal noise. Work requires frequent travel throughout the KC metro area. Valid driver’s license required.

Mazuma Credit Union is an equal opportunity employer and will consider all application without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability of any other characteristic protected by law. Mazuma participates in eVerify.